Ticket / ACHMAD MAULANA
MODEM LOSS A/N ACHMAD MAULANA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer ACHMAD MAULANAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1220,"customer_id":660,"ticket_type":"broadband","eyzet_customer_id":"122026080014","eyzet_customer_name":"ACHMAD MAULANA","employee_id":34,"assigned_role":"subscriber","request_by":"ACHMAD MAULANA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS A/N ACHMAD MAULANA","description":"- Mendapatkan informasi user Tidak Ada Internet\r\n- Informasi valid modem loss sesuai informasi yang dikirim oleh customer\r\n- Pengecekan melalui eyzet terpantau offline dan Optical Tidak Terbaca\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-061615.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","status":"closed","priority":"medium","created_by":33,"created_at":"2026-09-28 06:16:57","updated_at":"2026-09-28 21:45:13","last_activity":"2026-09-28 21:45:13","company_name":"ACHMAD MAULANA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-061615.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-214430.png","replies":[{"id":2881,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 28, 2026 8:01 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-09-28 08:01:28"},{"id":2913,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-28 21:11:30"},{"id":2920,"user_id":33,"display_name":"hari idfidina","reply_text":"<ul>\r\n \t<li>Sudah dilakukan pengecekan oleh tim</li>\r\n \t<li>Ditemukan masalah pada Kabel fiber optik, dilakukan perbaikan splice ulang</li>\r\n \t<li>Saat ini sudah online kembali\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-214430.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n</ul>","created_at":"2026-09-28 21:45:01"}]}