SJ Ticket • Dynamic app
Dashboard operasi tiket
Phase 2 redesign: mobile drawer, live table search, date range filter, topic summary, sync toast.
Installation / activation • 2 • top today
Total
710
Closed
672
Resolved
25
Open+Progress
13
Internal
121
Summary per topic
top 8 ticket topic
Technical
681
Other
11
Administration
10
Billing
6
Sales & Marketing
2
Internal topic labels
Technical • 105Administration • 7Other • 4Billing • 4Sales & Marketing • 1
Anomaly per pattern
LOS / optical power high attenuation • 335ONU online but no internet • 144Installation / activation • 76General connectivity / misc • 68Backbone cable / fiber cut • 36WiFi / router local slow • 27Survey / reconnect / modem removed • 12Modem / ONU hardware error • 7
Sync progress status
live backend state
successfetched 710run #6
Ready
History sync run
8 run terakhir
| Run | Status | Started | Finished | Fetched |
|---|---|---|---|---|
| #6 | success | 2026-06-11 16:13:41 | 2026-06-11 16:13:43 | 710 |
| #5 | success | 2026-06-11 16:10:00 | 2026-06-11 16:10:03 | 710 |
| #4 | success | 2026-06-11 16:02:02 | 2026-06-11 16:02:04 | 710 |
| #3 | success | 2026-06-11 16:02:00 | 2026-06-11 16:02:02 | 710 |
| #2 | success | 2026-06-11 15:05:12 | 2026-06-11 15:05:14 | 709 |
| #1 | success | 2026-06-11 14:44:01 | 2026-06-11 14:44:03 | 709 |
Status
Pattern
Trend bulanan
Top issue harian
Customer bermasalah
rank by total + pattern + active
| Customer | Total | Pattern | Aktif | Insight |
|---|---|---|---|---|
| Internal Ticket | 121 | 8 | 4 | open |
| ALAM NGARIUNG RESORT | 23 | 6 | 1 | open |
| SMA PLUS YPHB | 10 | 5 | 0 | open |
| SMK PLUS PELITA NUSANTARA | 8 | 4 | 0 | open |
| PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN | 7 | 4 | 0 | open |
| TAUFIK HIDAYAT | 7 | 3 | 1 | open |
| FINET | 7 | 2 | 0 | open |
| SMKN 1 GUNUNG PUTRI | 5 | 4 | 0 | open |
| RENI NURAEINI | 5 | 3 | 1 | open |
| ADE BAGUS SETYAWAN | 5 | 1 | 1 | open |
Ticket list
live-search enabled • local insight + portal
| ID | Status | Customer | Internal label | Subject | Pattern | Links |
|---|---|---|---|---|---|---|
| #721 | open | EUIS/DIDI S | - | MODEM ERROR - AN EUIS/DIDI | Modem / ONU hardware error | |
| #720 | in_progress | SITI NURLAELASARI | - | MODEM LOSS A/N SITI NURLAELASARI | LOS / optical power high attenuation | |
| #719 | open | ENI SORAYA | - | MODEM LOSS - AN ENI SORAYA | LOS / optical power high attenuation | |
| #718 | in_progress | MIRANTI BARA MALIK | - | MODEM ERROR A/N MIRANTI BARA MALIK | Modem / ONU hardware error | |
| #717 | closed | SITI SANIAH | - | MODEM ERROR A/N SITI SANIAH | WiFi / router local slow | |
| #716 | in_progress | SITI PATIMAH | - | INSTALASI BROADBAND A/N SITI PATIMAH | Installation / activation | |
| #715 | in_progress | MUHAMMAD FAKHROZIAN | - | INSTALASI BROADBAND A/N MUHAMMAD FAKHROZIAN | Installation / activation | |
| #714 | open | ELISA VIONI | - | SURVEY RECONNECT - AN ELISA VIONI | ONU online but no internet | |
| #713 | open | MIRANTI BARA MALIK | - | PERBAIKAN BROADBAND - MIRANTI BARA MALIK | General connectivity / misc | |
| #712 | in_progress | Internal Ticket | Internal • Technical | PENARIKAN KABEL 12CORE DI PENGKOLAN SINBAR | General connectivity / misc | |
| #711 | closed | SITI KHAERUNISA | - | PEMASANGAN BROADBAND A/N SITI KHAERUNISA | Installation / activation | |
| #710 | closed | SITI MARDINIA | - | PEMASANGAN BROADBAND A/N SITI MARDINIA | Installation / activation | |
| #709 | closed | LINAWATI | - | MODEM LOSS A/N LINAWATI | LOS / optical power high attenuation | |
| #708 | closed | KASIHATI TELAUMBANUA | - | MODEM LOSS A/N KASIHATI TELAUMBANUA | LOS / optical power high attenuation | |
| #707 | in_progress | M AUFA AKMAL | - | REQUEST PEMINDAHAN PERANGKAT A/N M AUFA AKMAL | General connectivity / misc | |
| #706 | closed | INDRA KURNIAWAN | - | PERBAIKAN MODEM LOSS A/N INDRA KURNIAWAN | LOS / optical power high attenuation | |
| #705 | in_progress | ALAM NGARIUNG RESORT | - | PROJECT INSTALLASI CCTV ALAM NGARIUNG | Installation / activation | |
| #704 | in_progress | Internal Ticket | Internal • Technical | PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG | ONU online but no internet | |
| #703 | resolved | Internal Ticket | Internal • Technical | PERBAIKAN ODP 1.6.4/8 | LOS / optical power high attenuation | |
| #702 | closed | CECEP KURNIAWAN | - | PEMASANGAN BROADBAND A/N CECEP KURNIAWAN | Installation / activation | |
| #701 | closed | SITI NURHASANAH | - | PEMASANGAN BROADBAND A/N SITI NURHASANAH | Installation / activation | |
| #700 | resolved | WINDA KARMILA | - | PEMASANGAN BROADBAND A/N WINDA KARMILA | Installation / activation | |
| #699 | resolved | RENI NURAEINI | - | PERBAIKAN BROADBAND A/N RENI NURAENI | ONU online but no internet | |
| #698 | closed | ILHAM PRATAMA KURNIAWAN | - | PEMINDAHAN LOKASI MODEM | General connectivity / misc | |
| #697 | in_progress | PELINDO SUNDA KELAPA | - | INFRASTRUKTUR KABEL BACKBONE SUNDA KELAPA | Backbone cable / fiber cut | |
| #696 | closed | MUHAMMAD DODI | - | MODEM LOSS - A/N MUHAMMAD DODI | LOS / optical power high attenuation | |
| #695 | closed | ANDIKA SETIABRATA | - | RECONNECT - ANDIKA SETIABRATA | Survey / reconnect / modem removed | |
| #694 | closed | SUPANDI | - | INSTALASI BROADBAND - SUPANDI | Installation / activation | |
| #693 | closed | EKA WATITI AGUSTINI | - | INSTALASI BROADBAND - EKA WATITI AGUSTINI | Installation / activation | |
| #692 | closed | ALDY WAHYUDI | - | INSTALASI BROADBAND - ALDY WAHYUDI | Installation / activation | |
| #691 | closed | FITRIA NINGSIH | - | RECONNECT CUST. AN FITRIA NINGSIH | Survey / reconnect / modem removed | |
| #690 | closed | INAH KARSINAH | - | MODEM LOSS A/N INAH KARSINAH | LOS / optical power high attenuation | |
| #689 | closed | HERU HAERUDIN | - | MODEM ERROR A/N HERU HAERUDIN | Modem / ONU hardware error | |
| #688 | closed | SUDIRA JAIM | - | Modem LOSS A/N SUDIRA JAIM | LOS / optical power high attenuation | |
| #687 | closed | WENI BOBI | - | SSID TIDAK TERBACA | ONU online but no internet | |
| #686 | closed | EUIS NURJANAH | - | PERBAIKAN MODEM LOSS A/N EUIS NURJANAH | LOS / optical power high attenuation | |
| #685 | closed | HERU HAERUDIN | - | PERBAIKAN MODEM LOSS A/N HERU HAERUDIN | LOS / optical power high attenuation | |
| #684 | closed | SUDIRA JAIM | - | PERBAIKAN MODEM LOSS A/N SUDIRA JAIM | LOS / optical power high attenuation | |
| #683 | closed | Internal Ticket | Internal • Technical | PENGECEKAN JALUR TO KAMPUS NET | LOS / optical power high attenuation | |
| #682 | closed | SRI LESTARI | - | PON BLINKING A/N SRI LESTARI | ONU online but no internet | |
| #681 | closed | NOVI NURHAYATI | - | TIDAK BISA KONEK KE TV a/n NOVI NURHAYATI | ONU online but no internet | |
| #680 | closed | ANITA AGUSTINA | - | MODEM LOSS - A/N ANITA AGUSTINA | LOS / optical power high attenuation | |
| #679 | closed | CECEP SAEPULLOH | - | PERBAIKAN MODEM LOSS A/N CECEP SAEPULLOH | LOS / optical power high attenuation | |
| #678 | closed | SRI LESTARI | - | MODEM OFFLINE A/N SRI LESTARI | ONU online but no internet | |
| #677 | closed | SRI HARYANI | - | RECONNECT CUST. AN SRI HARYANI | Survey / reconnect / modem removed | |
| #676 | closed | AFTAMA SANDI | - | REDAMAN TINGGI A.N AFTAMA SANDI BATAVIA | LOS / optical power high attenuation | |
| #675 | closed | AL BARIAH TRISIANA | - | MODEM LOSS A/N AL BARIAH TRISIANA | LOS / optical power high attenuation | |
| #674 | closed | M AUFA AKMAL | - | KONEKSI OFFLINE M AUFA AKMAL | General connectivity / misc | |
| #673 | closed | Internal Ticket | Internal • Administration | PEMBUATAN LAPORAN MONITORING DAN PERFORMA JARINGAN PPKS - PERIODE MEI | General connectivity / misc | |
| #672 | closed | LUTHFI HERMAWATI | - | PENGECEKAN CUSTOMER BROADBAND A/N LUTHFI HERAWATI | General connectivity / misc | |
| #671 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - OP.7.2.1/8 - BOMEN | LOS / optical power high attenuation | |
| #669 | closed | SMKN 1 GUNUNG PUTRI | - | PENGECEKAN PERANGKAT MODEM OFF DAN PENARIKAN KABEL KE BENGKEL MESIN | Installation / activation | |
| #668 | closed | SMA PLUS YPHB | - | PERGANTIAN PERANGKAT (CONVERTER) | ONU online but no internet | |
| #667 | closed | M BADRUDIN | - | PEMINDAHAN LOKASI MODEM | ONU online but no internet | |
| #666 | closed | NURUL HALIMAH | - | MODEM LOSS - AN NURUL HALIMAH | LOS / optical power high attenuation | |
| #665 | closed | Internal Ticket | Internal • Technical | PERBAIKAN MITRA CISASAH | General connectivity / misc | |
| #664 | closed | CBN - TPPAS | - | DISMANTLE ROUTER TPPAS NAMBO | WiFi / router local slow | |
| #663 | closed | Internal Ticket | Internal • Technical | PENGECEKAN CISASAH | ONU online but no internet | |
| #662 | closed | Internal Ticket | Internal • Technical | MODEM LOSS A/N MUHAMAD FARHAN | LOS / optical power high attenuation | |
| #661 | closed | MUHAMMAD IMAM SUHERMAN | - | INSTALASI BROADBAND - A/N MUHAMMAD IMAM SUHERMAN | ONU online but no internet | |
| #660 | closed | WAGIYA LUKMAN | - | PERBAIKAN CUSTOMER A/N WAGIYA LUKMAN | ONU online but no internet | |
| #659 | closed | M AUFA AKMAL | - | KONEKSI OFF MODEM ERROR | LOS / optical power high attenuation | |
| #658 | closed | SAYIDAH | - | MODEM LOSS A/N SAYIDAH | Backbone cable / fiber cut | |
| #657 | closed | SONIA DEWI | - | INSTALASI BROADBAND A/N SONIA DEWI | ONU online but no internet | |
| #656 | closed | HARDI SETIAWAN | - | RECONNECT CUSTOMER BROADBAND - A/N HERDI SETIAWAN | LOS / optical power high attenuation | |
| #655 | closed | JUHAERIYAH CUSTOMER | - | MODEM ERROR A/N JUHAERIYAH CUSTOMER | Modem / ONU hardware error | |
| #654 | closed | MUHAMMAD WAHYUDI | - | PERBAIKAN KONEKSI SINYAL MODEM TIDAK SAMPAI A/N MUHAMMAD WAHYUDI | WiFi / router local slow | |
| #653 | closed | M AUFA AKMAL | - | PERBAIKAN KONEKSI ERROR A/N M AUFA AKMAL | General connectivity / misc | |
| #652 | closed | DEA ANANDA AGUSTINA | - | PEMINDAHAN PERANGKAT KE LOKASI LAMA | ONU online but no internet | |
| #651 | closed | Internal Ticket | Internal • Technical | BACKBONE KARADENAN TO IATECH DOWN | Backbone cable / fiber cut | |
| #650 | closed | MELANI DESWITA | - | REDAMAN TINGGI OPD.1.4.3/8 BANTAR KEMANG | LOS / optical power high attenuation | |
| #649 | closed | Internal Ticket | Internal • Sales & Marketing | Permintaan SPH untuk layanan koneksi internet dedicated Sekolah Muhammadiyah Boarding School (MBS) Ki Bagus Hadikusumo | Corporate / dedicated link issue | |
| #648 | closed | Internal Ticket | Internal • Technical | Rekapitulasi dan Analisis Permasalahan Periode Mei 2026 | General connectivity / misc | |
| #647 | resolved | LIA PUSPITA SARI | - | INSTALLASI BROADBAND - LIA PUSPITA SARI | Installation / activation | |
| #646 | closed | DARA LIOTTA | - | INSTALLASI BROADBAND - DARA LIOTTA | Installation / activation | |
| #645 | closed | PUTI TALITA | - | PERBAIKAN MODEM LOSS A/N PUTI TALITA | LOS / optical power high attenuation | |
| #644 | closed | ALAM NGARIUNG RESORT | - | PENGECEKAN AP OUTDOOR DAUN OFFLINE | General connectivity / misc | |
| #643 | closed | ALAM NGARIUNG RESORT | - | MODEM KAMAR MERATUS LOSS | LOS / optical power high attenuation | |
| #642 | closed | FERI ROS | - | PERBAIKAN CUSTOMER A/N FERI ROS | General connectivity / misc | |
| #641 | closed | ALAM NGARIUNG RESORT | - | ONU CAMPERVAN OFFLINE | ONU online but no internet | |
| #640 | closed | AYU WANTIRA | - | PERBAIKAN MODEM ERROR A/N AYU WANTIRA | WiFi / router local slow | |
| #639 | closed | SANDI MAULANA | - | RECONNECT A/N SANDI MAULANA | Survey / reconnect / modem removed | |
| #638 | closed | Internal Ticket | Internal • Technical | ISSUE TERKAIT SAVE KONFIGURASI GAGAL | ONU online but no internet | |
| #637 | closed | AMILAH 2 PUTRI | - | PERBAIKAN MODEM EROR A/N AMILAH 2 PUTRI | ONU online but no internet | |
| #636 | closed | SMKN 1 GUNUNG PUTRI | - | PENGECEKAN PERANGKAT MODEM OFF DAN PENARIKAN KABEL KE RUANG KELAS | General connectivity / misc | |
| #635 | closed | MUHIDI RAFKA | - | PERBAIKAN KONEKSI OFF A/N MUHIDI RAFKA | LOS / optical power high attenuation | |
| #634 | closed | ASEP SUMARNA | - | tes tiket user broadband | General connectivity / misc | |
| #633 | closed | AMINATUL ROSIDAH | - | PERBAIKAN MODEM LOSS A/N AMINATUL ROSIDAH | LOS / optical power high attenuation | |
| #632 | closed | DEMI YANTI | - | MODEM LOSS - A/N DEMI YANTI | LOS / optical power high attenuation | |
| #631 | closed | PUTRI WULAN | - | PERBAIKAN MODEM LOSS A/N PUTRI WULAN | LOS / optical power high attenuation | |
| #630 | closed | Internal Ticket | Internal • Technical | INDIKASI XCON 100G APJII TO MTEN DOWN | ONU online but no internet | |
| #629 | closed | ADE YULIANTI | - | PERBAIKAN MODEM LOSS A/N ADE YULIANTI | LOS / optical power high attenuation | |
| #628 | closed | SITI JUBAEDAH | - | PERBAIKAN MODEM LOSS A/N SITI JUBAEDAH | LOS / optical power high attenuation | |
| #627 | closed | RUSMIN (KANTOR KADES LALADON) | - | PERBAIKAN RUSMIN KANTOR DESA LLD MODEM LOS | LOS / optical power high attenuation | |
| #626 | closed | RAHMA WULANDARI | - | KABEL PUTUS - AN RAHMA WULANDARI | Backbone cable / fiber cut | |
| #625 | closed | ALAM NGARIUNG RESORT | - | PENGECEKAN AP OUTDOOR KITCHEN | ONU online but no internet | |
| #624 | closed | Internal Ticket | Internal • Billing | PERMINTAAN INVOICE IBU IRMA - PT OLYMPIC FURNITURE GEMILANG | General connectivity / misc | |
| #623 | closed | ANGGA AFRIYA | - | PERBAIKAN CUSTOMER A/N ANGGA AFRIYA | LOS / optical power high attenuation | |
| #622 | closed | ALAM NGARIUNG RESORT | - | ONU MESS LOSS | LOS / optical power high attenuation | |
| #621 | closed | KHAERANI FAJRIN | - | PERBAIKAN CUSTOMER A/N KHAERANI FAJRIN | LOS / optical power high attenuation |