SJ Ticket • Insight Dashboard
Dashboard operasi tiket
Warna lebih hidup, hierarchy lebih tegas, dan fokus ke insight yang cepat dibaca. Monitor volume, pattern dominan, customer repeat, dan status sync dari satu layar.
ONU online but no internet • 1 • top today
Total tickets
1020
Dominant pattern
471
Closed rate
96%
Active issue
20
Total
1020
Closed
977
Resolved
23
Open+Progress
20
Internal
155
Category pulse
pattern composition
Production trend
trend bulanan tiket
Sync status
success
Run tracking
#13
Ready
Summary per topic
top 8 topic volume
Technical
990Administration
11Other
11Billing
6Sales & Marketing
2Pattern anomaly feed
akumulasi issue harian
Pattern 1
LOS / optical power high attenuation
Pattern 2
ONU online but no internet
Pattern 3
Installation / activation
Pattern 4
General connectivity / misc
Pattern 5
Backbone cable / fiber cut
Pattern 6
WiFi / router local slow
Pattern 7
Modem / ONU hardware error
Pattern 8
Survey / reconnect / modem removed
Internal topic labels
label ticket internal
Technical • 139Administration • 7Billing • 4Other • 4Sales & Marketing • 1
Internal ticket dipisah supaya gangguan customer tidak campur dengan pekerjaan operasional internal.
History sync run
8 run terakhir
| Run | Status | Started | Finished | Fetched |
|---|---|---|---|---|
| #13 | success | 2026-08-09 06:37:25 | 2026-08-09 06:37:33 | 1020 |
| #12 | success | 2026-08-09 05:58:35 | 2026-08-09 05:58:42 | 1020 |
| #11 | success | 2026-08-09 05:57:40 | 2026-08-09 05:57:49 | 1020 |
| #10 | success | 2026-06-29 21:56:59 | 2026-06-29 21:57:05 | 774 |
| #9 | success | 2026-06-28 21:48:32 | 2026-06-28 21:48:38 | 774 |
| #8 | success | 2026-06-18 11:01:41 | 2026-06-18 11:01:44 | 745 |
| #7 | success | 2026-06-11 18:01:51 | 2026-06-11 18:01:54 | 710 |
| #6 | success | 2026-06-11 16:13:41 | 2026-06-11 16:13:43 | 710 |
Pattern distribution
top pattern
Daily issue pulse
14 hari terakhir
Customer bermasalah
Daftar customer dengan total tiket tinggi, pattern beragam, dan tiket aktif untuk prioritas penanganan.
Internal Ticket155aktif 3
ALAM NGARIUNG RESORT31aktif 0
SMA PLUS YPHB14aktif 0
Repeat customer
Customer volume tertinggi bisa dipakai untuk audit kualitas jalur, area, dan cluster gangguan berulang.
Internal Ticket155tickets
ALAM NGARIUNG RESORT31tickets
SMA PLUS YPHB14tickets
Quick response lane
Buka analisa pattern untuk root cause, atau customer page untuk riwayat lengkap per pelanggan.
Customer bermasalah
rank by total + pattern + active
| Customer | Total | Pattern | Aktif | Insight |
|---|---|---|---|---|
| Internal Ticket | 155 | 8 | 3 | open |
| ALAM NGARIUNG RESORT | 31 | 6 | 0 | open |
| SMA PLUS YPHB | 14 | 5 | 0 | open |
| PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN | 9 | 5 | 0 | open |
| SMK PLUS PELITA NUSANTARA | 9 | 4 | 0 | open |
| FINET | 8 | 3 | 0 | open |
| SMKN 1 GUNUNG PUTRI | 7 | 5 | 1 | open |
| TAUFIK HIDAYAT | 7 | 3 | 1 | open |
| MELA AYU LESTARI | 7 | 2 | 0 | open |
| SMK Wikrama Bogor | 6 | 5 | 0 | open |
Repeat customer
top customer volume
| Customer | Jumlah | Insight |
|---|---|---|
| Internal Ticket | 155 | open |
| ALAM NGARIUNG RESORT | 31 | open |
| SMA PLUS YPHB | 14 | open |
| PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN | 9 | open |
| SMK PLUS PELITA NUSANTARA | 9 | open |
| FINET | 8 | open |
| MELA AYU LESTARI | 7 | open |
| TAUFIK HIDAYAT | 7 | open |
| SMKN 1 GUNUNG PUTRI | 7 | open |
| SMK Wikrama Bogor | 6 | open |
Ticket list
live-search enabled • local insight + portal
| ID | Status | Customer | Internal label | Subject | Pattern | Links |
|---|---|---|---|---|---|---|
| #1031 | open | NENG IDA | - | PERBAIKAN REDAMAN TINGGI A/N NENG IDA | LOS / optical power high attenuation | |
| #1030 | open | Internal Ticket | Internal • Technical | PERBAIKAN JALUR PON 10 PENGKOLAN | ONU online but no internet | |
| #1029 | open | SAEPUDIN HAMZAH | - | GANTI MODEM AN SAEPUDIN HAMZAH | General connectivity / misc | |
| #1028 | open | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS 7.2.6/8 | LOS / optical power high attenuation | |
| #1027 | open | MUHAMMAD ROHMAN | - | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN | LOS / optical power high attenuation | |
| #1026 | closed | LILIS ROHANA | - | PERBAIKAN BROADBAND A/N ADE LILIS ROHANA | ONU online but no internet | |
| #1025 | in_progress | SMKN 1 GUNUNG PUTRI | - | ONU HUBIN dan PERPUSTAKAAN | ONU online but no internet | |
| #1024 | closed | OCIH ABIZAR | - | PERBAIKAN BROADBAND A/N OCIH ABIZAR | LOS / optical power high attenuation | |
| #1023 | in_progress | SRI ARIANTI | - | PERBAIKAN BROADBAND A/N SRI ARIANTI | LOS / optical power high attenuation | |
| #1022 | in_progress | FERA ERLINDA | - | PERBAIKAN BROADBAND A/N FERA ERLINDA | LOS / optical power high attenuation | |
| #1021 | closed | TRI BUNGA Y | - | PERBAIKAN BROADBAND A/N TRI BUNGA Y | LOS / optical power high attenuation | |
| #1020 | closed | LUSI YANTI | - | PERBAIKAN BROADBAND A/N Lusi Yanti | LOS / optical power high attenuation | |
| #1019 | in_progress | ROSITA SUDIRJA | - | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA | LOS / optical power high attenuation | |
| #1018 | closed | WIDYAWATI CS | - | PERBAIKAN BROADBAND A/N WIDYAWATI CS | LOS / optical power high attenuation | |
| #1017 | closed | HAERUDIN | - | PERBAIKAN BROADBAND A/N HAERUDIN | LOS / optical power high attenuation | |
| #1016 | closed | LILIS ROHANA | - | PERBAIKAN BROADBAND A/N LILIS ROHANA | ONU online but no internet | |
| #1015 | in_progress | ANDRIYANA/NUNUNG | - | PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG | ONU online but no internet | |
| #1014 | closed | MELA AYU LESTARI | - | MODEM LOSS - A/N MELA AYU LESTARI | LOS / optical power high attenuation | |
| #1013 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N AHMAD AFFAN | LOS / optical power high attenuation | |
| #1012 | in_progress | SANI DAMAI | - | PERBAIKAN REDAMAN TINGGI A/N SANI DAMAI | LOS / optical power high attenuation | |
| #1011 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 16.1.3/8 | LOS / optical power high attenuation | |
| #1010 | closed | SUMARNI PUPUT | - | PERBAIKAN BROADBAND A/N SUMARNI PUPUT | ONU online but no internet | |
| #1009 | closed | LUSI YANTI | - | PERBAIKAN BROADBAND A/N LUSI YANTI | ONU online but no internet | |
| #1008 | closed | MELA AYU LESTARI | - | PERBAIKAN BROADBAND A/N MELA AYU LESTARI | ONU online but no internet | |
| #1007 | in_progress | MASJID NURUL HUDA | - | MODEM LOSS A/N MASJID NURUL HUDA | LOS / optical power high attenuation | |
| #1006 | closed | MELA AYU LESTARI | - | MODEM LOSS A/N MELA AYU LESTARI | LOS / optical power high attenuation | |
| #1005 | closed | AMINATUL ROSIDAH | - | PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH | ONU online but no internet | |
| #1004 | closed | LUSI YANTI | - | MODEM LOSS A/N LUSI YANTI | LOS / optical power high attenuation | |
| #1003 | closed | SUMARNI PUPUT | - | MODEM LOSS A/N SUMARNI PUPUT | LOS / optical power high attenuation | |
| #1002 | closed | AMINATUL ROSIDAH | - | MODEM LOSS A/N AMINATUL ROSIDAH | LOS / optical power high attenuation | |
| #1001 | closed | NURHANI SUPANGKAT | - | PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT | ONU online but no internet | |
| #1000 | closed | ELLY HERLIANTY | - | PERBAIKAN BROADBAND A/N ELLY HERLIANTY | ONU online but no internet | |
| #999 | closed | NURHANI SUPANGKAT | - | MODEM LOSS - A/N NURHANI SUPANGKAT | LOS / optical power high attenuation | |
| #998 | open | ANISSA ZULHIJAH | - | PENCABUTAN MODEM (UNSUBSCRIBE) AN ANISSA ZULHIJAH | General connectivity / misc | |
| #997 | closed | RACHMAN HIDAYAH | - | MODEM LOSS - A/N RACHMAN HIDAYAH | LOS / optical power high attenuation | |
| #996 | closed | SURADI AAM | - | GANTI MODEM A/N SURADI AAM | ONU online but no internet | |
| #995 | in_progress | MARDIYANTI | - | ADAPTOR MODEM BERMASALAH AN MARDIYANTI | Modem / ONU hardware error | |
| #994 | closed | NURHANI SUPANGKAT | - | MODEM LOSS - A/N NURHANI SUPANGKAT | LOS / optical power high attenuation | |
| #993 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N AHMAD SANTIAJI | LOS / optical power high attenuation | |
| #992 | open | NOVIYANSYAH TIAN | - | DISMANTLE PERANGKAT - NOVIANSYAH TIAN | General connectivity / misc | |
| #991 | open | HERA WATI | - | DISMANTLE PERANGKAT - HERA WATI | General connectivity / misc | |
| #990 | open | LISDA JUNIWANTI | - | DISMANTLE PERANGKAT - LISDA JUNIWANTI | General connectivity / misc | |
| #989 | closed | L MASKA | - | MODEM LOSS - A/N L MASKA | LOS / optical power high attenuation | |
| #988 | closed | HARIADI PROPANTOKO | - | MODEM LOSS - A/N HARIADI PROPANTOKO | LOS / optical power high attenuation | |
| #987 | closed | ALDI APRIANSYAH | - | KONEKSI OFF ALDI APRIANSYAH | LOS / optical power high attenuation | |
| #986 | closed | SUCIA WATI | - | PERBAIKAN REDAMAN TINGGI A/N SUCIA WATI | LOS / optical power high attenuation | |
| #985 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 | LOS / optical power high attenuation | |
| #984 | closed | Internal Ticket | Internal • Technical | PENGECEKAN BACKBONE LALADON TO SINBAR | Backbone cable / fiber cut | |
| #983 | closed | RISKA AMALIA | - | INSTALLASI BROADBAND - RISKA AMALIA | Installation / activation | |
| #982 | closed | SITI BADRIAH | - | PERBAIKAN BROADBAND - SITI BADRIAH | LOS / optical power high attenuation | |
| #981 | in_progress | HERY SYAPRUDIN | - | MODEM LOSS A/N HERY SYAPRUDIN | LOS / optical power high attenuation | |
| #980 | closed | ROSADI ARBI | - | MODEM LOSS A/N ROSADI ARBI | LOS / optical power high attenuation | |
| #979 | in_progress | ANI N | - | MODEM LOSS A/N ANI N | LOS / optical power high attenuation | |
| #978 | closed | AYU WANTIRA | - | PERBAIKAN MODEM LOSS A/N AYU WANTIRA | LOS / optical power high attenuation | |
| #977 | closed | POS PULO EMPANG | - | ADAPTOR EROR A/N POS PULO EMPANG | General connectivity / misc | |
| #976 | closed | ADINDA NURUL FADILAH | - | PERBAIKAN KONEKSI ON-OFF A/N ADINDA NURUL FADILAH | LOS / optical power high attenuation | |
| #975 | closed | MELA AYU LESTARI | - | PERBAIKAN PON BLINKING A/N MELA AYU | LOS / optical power high attenuation | |
| #974 | closed | IRWAN HELMI | - | PEMASANGAN BROADBAND A/N IRWAN HELMI | Installation / activation | |
| #973 | closed | SUCIATI | - | PEMASANGAN BROADBAND A/N SUCIATI SUKASARI 3 | Installation / activation | |
| #972 | closed | ALAM NGARIUNG RESORT | - | PENGECEKAN FO CUT DI ALAM NGARIUNG | Backbone cable / fiber cut | |
| #971 | closed | MUHAMAD ISMAIL | - | MODEM LOSS - A/N MUHAMAD ISMAIL | LOS / optical power high attenuation | |
| #970 | closed | Internal Ticket | Internal • Technical | RO, SW DOWN - BANTAR KEMANG | LOS / optical power high attenuation | |
| #969 | closed | Internal Ticket | Internal • Technical | SURVEI LOKASI BARU POP PADJAJARAN | General connectivity / misc | |
| #968 | closed | SMA PLUS YPHB | - | KONEKSI ON OFF-AP RUANG KEPSEK | Backbone cable / fiber cut | |
| #967 | in_progress | MUHAMAD RAMDANI CIAPUS | - | Terminasi Calon Mitra Ciapus AN. Ramdani, Kamis 30 Juli 2026 | General connectivity / misc | |
| #966 | closed | MUHAMMAD DODI | - | PERBAIKAN BROADBAND - MUHAMMAD DODI | LOS / optical power high attenuation | |
| #965 | closed | Internal Ticket | Internal • Technical | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI | LOS / optical power high attenuation | |
| #964 | closed | IWAN SUHERMAN | - | PERBAIKAN A/N IWAN SUHERMAN | WiFi / router local slow | |
| #963 | closed | HERU HAERUDIN | - | MODEM LOSS - A/N HERU HAERUDIN | LOS / optical power high attenuation | |
| #962 | closed | NURKIS QADARIAH | - | KONEKSI OFF A/N NURKIS QADARIAH | ONU online but no internet | |
| #961 | closed | TAUHID INDRA KOMAR | - | INSTALLASI BROADBAND - TAUHID INDRA KOMAR | Installation / activation | |
| #960 | closed | HERU HAERUDIN | - | MODEM ERROR A/N HERU HAERUDIN | Modem / ONU hardware error | |
| #959 | closed | AHMAD SANTIAJI | - | MODEM LOSS - A/N AHMAD SANTIAJI | LOS / optical power high attenuation | |
| #958 | closed | POS SECURITY KALINGGA | - | MODEM HANG, POS SECURITY KALINGGA | ONU online but no internet | |
| #957 | closed | SANI DAMAI | - | MODEM LOSS - A/N SANI DAMAI | LOS / optical power high attenuation | |
| #956 | closed | ELLY HERLIANTY | - | MODEM LOSS - A/N ELLY HERLIANTY | LOS / optical power high attenuation | |
| #955 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE | ONU online but no internet | |
| #954 | closed | RICKY PRIMANTO | - | PERBAIKAN BROADBAND - RICKY PRIMANTO | LOS / optical power high attenuation | |
| #953 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP5.1.15/8 | ONU online but no internet | |
| #952 | closed | Internal Ticket | Internal • Technical | PENGUKURAN KABEL BACKBONE | Backbone cable / fiber cut | |
| #951 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 1.1.5/8 | ONU online but no internet | |
| #950 | closed | ALAM NGARIUNG RESORT | - | PENGECEKAN MODEM LOSS KAMAR SASAK | LOS / optical power high attenuation | |
| #949 | closed | ALAM NGARIUNG RESORT | - | PENGECEKAN LINK ALAMNGARIUNG | LOS / optical power high attenuation | |
| #948 | closed | BANGKIT ANGGA P | - | PERBAIKAN BROADBAND - BANGKIT ANGGA | LOS / optical power high attenuation | |
| #947 | closed | AHMAD GOZALI | - | MODEM LOSS CUSTOMER A/N AHMAD GOZALI | LOS / optical power high attenuation | |
| #946 | closed | Internal Ticket | Internal • Technical | PENARIKAN JALUR ODP - PON 2 PAGELARAN | Backbone cable / fiber cut | |
| #945 | closed | SMK Wikrama Bogor | - | PENGECEKAN JALUR - WIKRAMA | LOS / optical power high attenuation | |
| #944 | closed | RASYEED HUSEN | - | MODEM ERROR A/N RASYEED HUSEN | WiFi / router local slow | |
| #943 | closed | AHMAD GOZALI | - | PERBAIKAN MODEM LOSS A/N AHMAD GOZALI | LOS / optical power high attenuation | |
| #942 | closed | CBN - TPPAS | - | PENGECEKAN TPPAS NAMBO | ONU online but no internet | |
| #941 | closed | M HUSNI MUBAROK | - | MODEM ERROR A/N M HUSNI MUBAROK | Modem / ONU hardware error | |
| #940 | closed | MIA NOVIANTO | - | MODEM LOSS A/N MIA NOVIANTO | LOS / optical power high attenuation | |
| #939 | closed | IMAM SYAFI\'I | - | PERBAIKAN BROADBAND - IMAM SYAFII | ONU online but no internet | |
| #938 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 5.1.12 - LOSS | LOS / optical power high attenuation | |
| #937 | closed | ANWAR SANUSI | - | PEMASANGAN BROADBAND ANWAR SANUSI | ONU online but no internet | |
| #936 | closed | ROMADAN KURDI | - | PERBAIKAN MODEM LOSS A/N ROMADAN KURDI | LOS / optical power high attenuation | |
| #935 | closed | SMA PLUS YPHB | - | PEMASANGAN ACCESS POINT - SMA PLUS YPHB | Installation / activation | |
| #934 | closed | RICKY ALFAYEDI PRATAMA | - | PERBAIKAN MODEM LOSS A/N RICKY ALFAYEDI PRATAMA | LOS / optical power high attenuation | |
| #933 | closed | ERO ROHANAH | - | PERBAIKAN MODEM LOSS A/N ERO ROHANAH | LOS / optical power high attenuation | |
| #932 | closed | MOHAMAD ARIEF | - | MODEM LOSS - A/N MOHAMAD ARIEF | LOS / optical power high attenuation |