SJ Ticket • Insight Dashboard
Dashboard operasi tiket
Warna lebih hidup, hierarchy lebih tegas, dan fokus ke insight yang cepat dibaca. Monitor volume, pattern dominan, customer repeat, dan status sync dari satu layar.
LOS / optical power high attenuation • 4 • top today
Total tickets
1293
Dominant pattern
667
Closed rate
96%
Active issue
28
Total
1293
Closed
1242
Resolved
23
Open+Progress
28
Internal
218
Category pulse
pattern composition
Production trend
trend bulanan tiket
Sync status
success
Run tracking
#25
Ready
Summary per topic
top 8 topic volume
Technical
1257Other
17Administration
11Billing
6Sales & Marketing
2Pattern anomaly feed
akumulasi issue harian
Pattern 1
LOS / optical power high attenuation
Pattern 2
ONU online but no internet
Pattern 3
Installation / activation
Pattern 4
General connectivity / misc
Pattern 5
Backbone cable / fiber cut
Pattern 6
WiFi / router local slow
Pattern 7
Modem / ONU hardware error
Pattern 8
Survey / reconnect / modem removed
Internal topic labels
label ticket internal
Technical • 202Administration • 7Other • 4Billing • 4Sales & Marketing • 1
Internal ticket dipisah supaya gangguan customer tidak campur dengan pekerjaan operasional internal.
History sync run
8 run terakhir
| Run | Status | Started | Finished | Fetched |
|---|---|---|---|---|
| #25 | success | 2026-10-06 06:00:13 | 2026-10-06 06:00:23 | 1293 |
| #24 | success | 2026-10-04 08:23:45 | 2026-10-04 08:23:56 | 1279 |
| #23 | success | 2026-09-29 05:26:02 | 2026-09-29 05:26:12 | 1227 |
| #22 | success | 2026-09-19 04:18:50 | 2026-09-19 04:19:02 | 1095 |
| #21 | success | 2026-09-15 04:13:14 | 2026-09-15 04:13:23 | 1095 |
| #20 | success | 2026-09-12 03:45:55 | 2026-09-12 03:46:04 | 1094 |
| #19 | success | 2026-09-05 21:11:17 | 2026-09-05 21:11:26 | 1094 |
| #18 | success | 2026-08-25 02:09:44 | 2026-08-25 02:09:53 | 1072 |
Pattern distribution
top pattern
Daily issue pulse
14 hari terakhir
Customer bermasalah
Daftar customer dengan total tiket tinggi, pattern beragam, dan tiket aktif untuk prioritas penanganan.
Internal Ticket218aktif 4
ALAM NGARIUNG RESORT41aktif 0
SMA PLUS YPHB16aktif 0
Repeat customer
Customer volume tertinggi bisa dipakai untuk audit kualitas jalur, area, dan cluster gangguan berulang.
Internal Ticket218tickets
ALAM NGARIUNG RESORT41tickets
SMA PLUS YPHB16tickets
Quick response lane
Buka analisa pattern untuk root cause, atau customer page untuk riwayat lengkap per pelanggan.
Customer bermasalah
rank by total + pattern + active
| Customer | Total | Pattern | Aktif | Insight |
|---|---|---|---|---|
| Internal Ticket | 218 | 8 | 4 | open |
| ALAM NGARIUNG RESORT | 41 | 6 | 0 | open |
| SMA PLUS YPHB | 16 | 6 | 0 | open |
| PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN | 14 | 5 | 0 | open |
| SMK PLUS PELITA NUSANTARA | 12 | 4 | 0 | open |
| SMK Wikrama Bogor | 10 | 6 | 0 | open |
| SMKN 1 GUNUNG PUTRI | 10 | 5 | 0 | open |
| PT DANUSARI MITRA SEJAHTERA (DMS) | 10 | 4 | 0 | open |
| FINET | 8 | 3 | 0 | open |
| MELA AYU LESTARI | 8 | 2 | 0 | open |
Repeat customer
top customer volume
| Customer | Jumlah | Insight |
|---|---|---|
| Internal Ticket | 218 | open |
| ALAM NGARIUNG RESORT | 41 | open |
| SMA PLUS YPHB | 16 | open |
| PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN | 14 | open |
| SMK PLUS PELITA NUSANTARA | 12 | open |
| SMKN 1 GUNUNG PUTRI | 10 | open |
| PT DANUSARI MITRA SEJAHTERA (DMS) | 10 | open |
| SMK Wikrama Bogor | 10 | open |
| FINET | 8 | open |
| MELA AYU LESTARI | 8 | open |
Ticket list
live-search enabled • local insight + portal
| ID | Status | Customer | Internal label | Subject | Pattern | Links |
|---|---|---|---|---|---|---|
| #1304 | in_progress | NINING SUNINGSIH | - | MODEM LOSS A/N NINING SUNINGSIH | LOS / optical power high attenuation | |
| #1303 | open | ATIK NIRMALASARI | - | Modem mmengalami LOSS A/N ATIK NIRMALASARI | LOS / optical power high attenuation | |
| #1302 | open | AHMAD PRIYANTO | - | Modem mmengalami LOSS A/N AHMAD PRIYANTO | LOS / optical power high attenuation | |
| #1301 | in_progress | CHOIRIAH HERMAWAN | - | MODEM LOSS A/N CHOIRIAH HERMAWAN | LOS / optical power high attenuation | |
| #1300 | in_progress | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA | Backbone cable / fiber cut | |
| #1299 | in_progress | FITRI YANI | - | MODEM LOSS AN FAYZA NURSALSABILA PUTRI | LOS / optical power high attenuation | |
| #1298 | closed | Internal Ticket | Internal • Technical | MODEM LOSS AN FAYZA NURSALSABILA PUTRI | LOS / optical power high attenuation | |
| #1297 | in_progress | MOCH RIZKI | - | MODEM LOSS AN MOCH RIZKI | LOS / optical power high attenuation | |
| #1296 | in_progress | SINTA DELLA | - | MODEM LOSS AN SINTA DELLA | LOS / optical power high attenuation | |
| #1295 | in_progress | Internal Ticket | Internal • Technical | MODEM LOSS AN POS PONDOK KENCANA | LOS / optical power high attenuation | |
| #1294 | in_progress | Internal Ticket | Internal • Technical | PENARIKAN KABEL ODP 14.1.7 | General connectivity / misc | |
| #1293 | closed | SMKN 1 GUNUNG PUTRI | - | PEMASANGAN 5 ACCESS POINT SMKN 1 GUNUNG PUTRI | Installation / activation | |
| #1292 | closed | ALAM NGARIUNG RESORT | - | MAIN LINK DOWN ALAMNGARIUNG RESORT | LOS / optical power high attenuation | |
| #1291 | closed | FARISA NOVIYANTI | - | MODEM LOSS A/N FARISA NOVIYANTI | LOS / optical power high attenuation | |
| #1290 | closed | NUR AYU AGUSTINI | - | MODEM LOSS AN NUR AYU AGUSTINI | LOS / optical power high attenuation | |
| #1289 | closed | RUDI HARYANTO | - | MODEM LOSS AN RUDI HARYANTO | LOS / optical power high attenuation | |
| #1288 | closed | WIDI WIJAYA | - | MODEM LOSS A/N WIDI WIJAYA | LOS / optical power high attenuation | |
| #1287 | closed | BELLA MULAKRISTA | - | REDAMAN TINGGI CUSTOMER AN BELLA MULAKRISTA | LOS / optical power high attenuation | |
| #1286 | open | LIANAH | - | GANTI ADAPTOR AN LIANAH | General connectivity / misc | |
| #1285 | in_progress | L MASKA | - | MODEM LOSS A/N L MASKA | LOS / optical power high attenuation | |
| #1284 | closed | ABIZARD GILANG AKBAR | - | MODEM LOSS A/N ABIZARD GILANG AKBAR | LOS / optical power high attenuation | |
| #1283 | closed | APRIYADI COTUMER | - | GANTI MODEM A//N APRIYADI COTUMER | LOS / optical power high attenuation | |
| #1282 | closed | RAHMA OKTAVIANI | - | Modem mengalami LOSS A/N RAHMA OKTAVIANI | LOS / optical power high attenuation | |
| #1281 | closed | INDRIYANI SOFYA | - | Modem mengalami LOSS A/N INDRIYANI SOFYA | LOS / optical power high attenuation | |
| #1280 | in_progress | EKA WANTI AGUSTINI | - | MODEM LOSS - A/N EKA WANTI AGUSTINI | LOS / optical power high attenuation | |
| #1279 | in_progress | JOHANNES HUTAGALUNG | - | Modem error A/N JOHANNES HUTAGALUNG | LOS / optical power high attenuation | |
| #1278 | closed | FERDI SETIAWAN | - | Modem mengalami eror A/N FERDI SETIAWAN | LOS / optical power high attenuation | |
| #1277 | closed | IJMA RAHMADANTI | - | MODEM LOSS A/N IJMA RAHMADANTI | LOS / optical power high attenuation | |
| #1276 | closed | WENA ZUELA | - | MODEM LOSS A/N Wena Zuela | LOS / optical power high attenuation | |
| #1275 | in_progress | DIDIK DARMADI | - | MODEM LOSS A/N DIDIK DARMADI | LOS / optical power high attenuation | |
| #1274 | closed | CHANDRA KURNIAWAN | - | MODEM LOSS A/N Chandra Kurniawan | LOS / optical power high attenuation | |
| #1273 | closed | NURUL KHOERUNNISA | - | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA | ONU online but no internet | |
| #1272 | in_progress | ADINDA NURUL FADILAH | - | GANTI MODEM A//N ADINDA NURUL FADILAH | General connectivity / misc | |
| #1271 | closed | FERA ERLINDA | - | GANTI ADAPTOR LISTRIK MODEM AN FERA ERLINDA | Modem / ONU hardware error | |
| #1270 | closed | SITI HARTINI | - | Modem mmengalami LOSS A/N SITI HARTINI | LOS / optical power high attenuation | |
| #1269 | in_progress | FADILLAH | - | Modem mmengalami LOSS A/N FADILLAH | LOS / optical power high attenuation | |
| #1268 | closed | INDRA WANSYAH | - | MODEM LOSS A/N INDRA WANSYAH | LOS / optical power high attenuation | |
| #1267 | closed | OTIH SETIAWATI | - | MODEM LOSS A/N OTIH SETIAWATI | LOS / optical power high attenuation | |
| #1266 | closed | SMK PLUS PELITA NUSANTARA | - | PORT PCI LAN CARD MATI PADA PC SERVER | ONU online but no internet | |
| #1265 | in_progress | SUNNAH SAEPUL | - | PERBAIKAN BROOD BAND A/N SUNNAH SAEPUL | LOS / optical power high attenuation | |
| #1264 | closed | SILVIA HIKMAWATI | - | Modem mmengalami LOSS A/N SILVIA HIKMAWATI | LOS / optical power high attenuation | |
| #1263 | closed | HANDAYANI CHEPI | - | Modem mmengalami LOSS A/N HANDAYANI CHEPI | LOS / optical power high attenuation | |
| #1262 | closed | LUCMAN ANDRIAN | - | Modem mmengalami LOSS A/N LUCMAN ANDRIAN | LOS / optical power high attenuation | |
| #1261 | closed | HILMAN FIRMANSYAH SBR | - | Modem mmengalami LOSS A/N HILMAN FIRMANSYAH SBR | LOS / optical power high attenuation | |
| #1260 | closed | POS SECURITY VICTORIA HILL | - | PERBAIKAN MODEM LOSS SECURITY VICTORIA HILL | LOS / optical power high attenuation | |
| #1259 | closed | LIANA SULIS | - | PERBAIKAN REDAMAN TINGGI A/N LIANA SULIS | LOS / optical power high attenuation | |
| #1258 | closed | R KOES MUHARROMI | - | PERBAIKAN MODEM LOSS A/N R KOES MUHARROMI | LOS / optical power high attenuation | |
| #1257 | closed | RIFQI HUMAM SHIDKY | - | PERBAIKAN MODEM LOSS A/N RIFQI HUMAM | LOS / optical power high attenuation | |
| #1256 | closed | MELLYA NURDELLA | - | PERBAIKAN MODEM LOSS A/N MELLYA NURDELLA | LOS / optical power high attenuation | |
| #1255 | closed | RAHMALIAWATI | - | PERBAIKAN MODEM LOSS A/N RAHMALIAWATI | LOS / optical power high attenuation | |
| #1254 | closed | MELLYA NURDELLA | - | Modem mmengalami LOSS A/N MELLYA NURDELLA | LOS / optical power high attenuation | |
| #1253 | closed | Internal Ticket | Internal • Technical | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON | ONU online but no internet | |
| #1252 | closed | Internal Ticket | Internal • Technical | JALUR IATECH KEARAH KARADENAN PUTUS | Backbone cable / fiber cut | |
| #1251 | closed | ALAM NGARIUNG RESORT | - | PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT | Backbone cable / fiber cut | |
| #1250 | closed | Internal Ticket | Internal • Technical | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL | General connectivity / misc | |
| #1249 | closed | NENENG HASANAH | - | MODEM LOSS A/N Neneng hasanah | LOS / optical power high attenuation | |
| #1248 | closed | Internal Ticket | Internal • Technical | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL | ONU online but no internet | |
| #1247 | closed | Internal Ticket | Internal • Technical | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 | ONU online but no internet | |
| #1246 | closed | Internal Ticket | Internal • Technical | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN | ONU online but no internet | |
| #1245 | closed | FERDI HERDIAN | - | Modem mengalami LOSS A/N FERDI HERDIAN | LOS / optical power high attenuation | |
| #1244 | closed | ASEP HIDAYAT | - | Modem mengalami Redaman Tinggi A/N ASEP HIDAYAT | Backbone cable / fiber cut | |
| #1243 | closed | KISWAYA | - | Modem mmengalami LOSS A/N KISWAYA | LOS / optical power high attenuation | |
| #1242 | in_progress | RIA SUPRIYANTI | - | Modem mengalami LOSS A/N RIA SUPRIYANTI | LOS / optical power high attenuation | |
| #1241 | closed | SARAH | - | Modem mengalami LOSS A/N SARAH | LOS / optical power high attenuation | |
| #1240 | closed | MUHAMMAD DODI | - | MODEM LOSS - A/N u MUHAMMAD DODI | Backbone cable / fiber cut | |
| #1239 | in_progress | IMAM SYAFI\'I | - | MODEM LOSS - A/N IMAM SYAFI\'I | LOS / optical power high attenuation | |
| #1238 | closed | HASTUTI | - | PERBAIKAN BROADBAND A/N HASTUTI | LOS / optical power high attenuation | |
| #1237 | closed | YUYUN YUNINGSIH | - | PERBAIKAN BROADBAND A/N YUYUN YUNINGSIH | LOS / optical power high attenuation | |
| #1236 | closed | VITRIA HONG | - | PERBAIKAN BROADBAND A/N Vitria Hong | LOS / optical power high attenuation | |
| #1235 | closed | IMAM SYAFI\'I | - | MODEM LOSS - A/N IMAM SYAFI\'I | LOS / optical power high attenuation | |
| #1234 | closed | ERIKA FEBRIYANTI | - | MODEM LOSS - A/N ERIKA FEBRIYANT | LOS / optical power high attenuation | |
| #1233 | closed | HELMI RANTI | - | PERBAIKAN GANTI ADAPTER A/N HELMI RANTI | LOS / optical power high attenuation | |
| #1232 | closed | PUJI ASTUTI | - | Modem mmengalami LOSS A/N PUJI ASTUTI | LOS / optical power high attenuation | |
| #1231 | in_progress | SUHERMAN CUSTOMER | - | Modem mengalami LOSS A/N SUHERMAN CUSTOMER | LOS / optical power high attenuation | |
| #1230 | closed | SMK Wikrama Bogor | - | PENGECEKAN BACKBONE WIIKRAMA | Backbone cable / fiber cut | |
| #1229 | in_progress | SRI RAHAYU BCM | - | PERBAIKAN MODEM LOSS A/N SRI RAHAYU BCM | LOS / optical power high attenuation | |
| #1228 | open | PT SINAR TELEVESI TRENGGALEK | - | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK | ONU online but no internet | |
| #1227 | closed | NINING SUNINGSIH | - | PERBAIKAN MODEM LOSS A/N NINING SUNINGSIH | LOS / optical power high attenuation | |
| #1226 | closed | ABID | - | PERBAIKAN REDAMAN TINGGI A/N ABID | LOS / optical power high attenuation | |
| #1225 | closed | ADI / TEH INDRI | - | PERBAIKAN REDAMAN TINGGI A/N ADI / TEH INDRI | LOS / optical power high attenuation | |
| #1224 | closed | MOCHAMAD FADILLAH HUSEN | - | MODEM LOSS A/N MOCHAMAD FADILLAH HUSEN | LOS / optical power high attenuation | |
| #1223 | closed | MARIO TASYHIRRIAWAN | - | MODEM LOSS A/N MARIO TASYHIRRIAWAN | LOS / optical power high attenuation | |
| #1222 | in_progress | HASTUTI | - | MODEM LOSS A/N HASTUTI | LOS / optical power high attenuation | |
| #1221 | closed | ADITIA GALUH | - | MODEM LOSS A/N Aditia Galuh | LOS / optical power high attenuation | |
| #1220 | closed | ACHMAD MAULANA | - | MODEM LOSS A/N ACHMAD MAULANA | LOS / optical power high attenuation | |
| #1219 | closed | LINAWATI | - | MODEM LOSS A/N LINAWATI | LOS / optical power high attenuation | |
| #1218 | closed | M JIHAN ALFIANSYAH | - | MODEM LOSS A/N M JIHAN ALFIANSYAH | LOS / optical power high attenuation | |
| #1217 | closed | Z3 CICURUG | - | KONEKSI STUCK - Z3 14/09/26 | ONU online but no internet | |
| #1216 | closed | SMKN 1 GUNUNG PUTRI | - | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI | ONU online but no internet | |
| #1215 | closed | PT DANUSARI MITRA SEJAHTERA (DMS) | - | KONEKSI LAMBAT - PT DMS 20/09/26 | WiFi / router local slow | |
| #1214 | closed | PT DANUSARI MITRA SEJAHTERA (DMS) | - | PENGECEKAN WEBSITE PT DMS 17/08/2026 | ONU online but no internet | |
| #1213 | closed | PT DANUSARI MITRA SEJAHTERA (DMS) | - | PENGECEKAN WEBSITE PT DMS 16/08/2026 | ONU online but no internet | |
| #1212 | closed | PT DANUSARI MITRA SEJAHTERA (DMS) | - | MANAGE SERVICE PT DANUSARI MITRA SEJAHTERA 10/09/26 | General connectivity / misc | |
| #1211 | closed | PT DANUSARI MITRA SEJAHTERA (DMS) | - | PENGECEKAN WEBSITE PT DMS 07/09/2026 | WiFi / router local slow | |
| #1210 | closed | LILI AMALIAH | - | GANTI MODEM AN LILI AMALIAH | WiFi / router local slow | |
| #1209 | closed | RUSLAN LANA | - | MODEM LOSS AN RUSLAN LANA | LOS / optical power high attenuation | |
| #1208 | closed | Internal Ticket | Internal • Technical | MODEM LOSS AN UMAS | LOS / optical power high attenuation | |
| #1207 | closed | M HUSNI MUBAROK | - | MODEM LOSS AN M HUSNI MUBAROK | LOS / optical power high attenuation | |
| #1206 | closed | SRI YUNINGSIH | - | GANTI MODEM AN SRI YUNINGSIH | WiFi / router local slow | |
| #1205 | closed | NURHAYATI SYAHDAT | - | MODEM LOSS A/N NURHAYATI SYAHDAT | LOS / optical power high attenuation |