Analisa isi tiket
Pattern Intelligence

LOS / optical power high attenuation

Analisa root cause, evidence dari isi tiket, pola penyelesaian, dan rekomendasi preventive action.

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Total pattern
471
ticket match
Top root cause
ONU / modem hardware local
berdasarkan keyword evidence
Top topic
468
Technical
Top customer
58
Internal Ticket
Total
471
Status types
4
Topics
3
Subtopics
3
Root causes
5

Masalah utama

Bukti tiket paling sering mengarah ke: onu / modem hardware local.

Pola dominan

Subtopic dominan: Maintenance. Ini jadi indikator jenis pekerjaan paling sering.

Prioritas tindakan

Utamakan customer repeat dan root cause ranking tertinggi supaya perbaikan tidak hanya restore sementara.

Root cause ranking

evidence score
ONU / modem hardware local
367
Optical attenuation / redaman high
205
ODP / distribution point issue
49
Lastmile cable / dropcore issue
17
Connector / termination issue
2

Monthly trend

pattern volume

Status mix

current pattern

Rekomendasi tindak lanjut

Audit root cause ranking tertinggi untuk pattern ini dan petakan ke area/customer/ODP terkait.
Wajib isi closing tiket dengan akar masalah fisik/logis yang jelas agar analisa berikutnya lebih presisi.
Pisahkan tiket restore sementara dan perbaikan permanen supaya backlog mutu jaringan bisa dipantau.
Jadikan customer repeat dan cluster bulan tertinggi sebagai prioritas preventive maintenance.
Jika satu pattern melonjak pada bulan tertentu, cek kemungkinan incident massal mini dan korelasikan dengan distribusi area.

Top customer terdampak

Internal Ticket58ALAM NGARIUNG RESORT14MELA AYU LESTARI6ADE BAGUS SETYAWAN5TAUFIK HIDAYAT5AKHMAD SOCHIB4RAHMAN REZA4SOLEHUDIN4IIS ISMIATI3OKTAVIANI NUR3

Evidence root cause

contoh tiket per root cause
ONU / modem hardware local • 367
#1027 PERBAIKAN MODEM A/N MUHAMMAD ROHMAN
#1024 PERBAIKAN BROADBAND A/N OCIH ABIZAR
#1023 PERBAIKAN BROADBAND A/N SRI ARIANTI
Optical attenuation / redaman high • 205
#1031 PERBAIKAN REDAMAN TINGGI A/N NENG IDA
#1028 PERBAIKAN ODP LOSS 7.2.6/8
#1027 PERBAIKAN MODEM A/N MUHAMMAD ROHMAN
ODP / distribution point issue • 49
#1028 PERBAIKAN ODP LOSS 7.2.6/8
#1011 PERBAIKAN ODP OFFLINE 16.1.3/8
#985 PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8
Lastmile cable / dropcore issue • 17
#945 PENGECEKAN JALUR - WIKRAMA
#683 PENGECEKAN JALUR TO KAMPUS NET
#522 PERBAIKAN PON 5
Connector / termination issue • 2
#471 KONEKSI OFF - A/N Y SURYANA
#209 MODEM LOSS A/N MUNA AFIF

Ticket sample

latest 80
IDStatusCustomerSubject
#1031openNENG IDAPERBAIKAN REDAMAN TINGGI A/N NENG IDA
#1028openInternal TicketPERBAIKAN ODP LOSS 7.2.6/8
#1027openMUHAMMAD ROHMANPERBAIKAN MODEM A/N MUHAMMAD ROHMAN
#1024closedOCIH ABIZARPERBAIKAN BROADBAND A/N OCIH ABIZAR
#1023in_progressSRI ARIANTIPERBAIKAN BROADBAND A/N SRI ARIANTI
#1022in_progressFERA ERLINDAPERBAIKAN BROADBAND A/N FERA ERLINDA
#1021closedTRI BUNGA YPERBAIKAN BROADBAND A/N TRI BUNGA Y
#1020closedLUSI YANTIPERBAIKAN BROADBAND A/N Lusi Yanti
#1019in_progressROSITA SUDIRJAPERBAIKAN BROADBAND A/N ROSITA SUDIRJA
#1018closedWIDYAWATI CSPERBAIKAN BROADBAND A/N WIDYAWATI CS
#1017closedHAERUDINPERBAIKAN BROADBAND A/N HAERUDIN
#1014closedMELA AYU LESTARIMODEM LOSS - A/N MELA AYU LESTARI
#1013closedInternal TicketMODEM LOSS - A/N AHMAD AFFAN
#1012in_progressSANI DAMAIPERBAIKAN REDAMAN TINGGI A/N SANI DAMAI
#1011closedInternal TicketPERBAIKAN ODP OFFLINE 16.1.3/8
#1007in_progressMASJID NURUL HUDAMODEM LOSS A/N MASJID NURUL HUDA
#1006closedMELA AYU LESTARIMODEM LOSS A/N MELA AYU LESTARI
#1004closedLUSI YANTIMODEM LOSS A/N LUSI YANTI
#1003closedSUMARNI PUPUTMODEM LOSS A/N SUMARNI PUPUT
#1002closedAMINATUL ROSIDAHMODEM LOSS A/N AMINATUL ROSIDAH
#999closedNURHANI SUPANGKATMODEM LOSS - A/N NURHANI SUPANGKAT
#997closedRACHMAN HIDAYAHMODEM LOSS - A/N RACHMAN HIDAYAH
#994closedNURHANI SUPANGKATMODEM LOSS - A/N NURHANI SUPANGKAT
#993closedInternal TicketMODEM LOSS - A/N AHMAD SANTIAJI
#989closedL MASKAMODEM LOSS - A/N L MASKA
#988closedHARIADI PROPANTOKOMODEM LOSS - A/N HARIADI PROPANTOKO
#987closedALDI APRIANSYAHKONEKSI OFF ALDI APRIANSYAH
#986closedSUCIA WATIPERBAIKAN REDAMAN TINGGI A/N SUCIA WATI
#985closedInternal TicketPERBAIKAN ODP REDAMAN TINGGI 2.1.3/8
#982closedSITI BADRIAHPERBAIKAN BROADBAND - SITI BADRIAH
#981in_progressHERY SYAPRUDINMODEM LOSS A/N HERY SYAPRUDIN
#980closedROSADI ARBIMODEM LOSS A/N ROSADI ARBI
#979in_progressANI NMODEM LOSS A/N ANI N
#978closedAYU WANTIRAPERBAIKAN MODEM LOSS A/N AYU WANTIRA
#976closedADINDA NURUL FADILAHPERBAIKAN KONEKSI ON-OFF A/N ADINDA NURUL FADILAH
#975closedMELA AYU LESTARIPERBAIKAN PON BLINKING A/N MELA AYU
#971closedMUHAMAD ISMAILMODEM LOSS - A/N MUHAMAD ISMAIL
#970closedInternal TicketRO, SW DOWN - BANTAR KEMANG
#966closedMUHAMMAD DODIPERBAIKAN BROADBAND - MUHAMMAD DODI
#965closedInternal TicketODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI
#963closedHERU HAERUDINMODEM LOSS - A/N HERU HAERUDIN
#959closedAHMAD SANTIAJIMODEM LOSS - A/N AHMAD SANTIAJI
#957closedSANI DAMAIMODEM LOSS - A/N SANI DAMAI
#956closedELLY HERLIANTYMODEM LOSS - A/N ELLY HERLIANTY
#954closedRICKY PRIMANTOPERBAIKAN BROADBAND - RICKY PRIMANTO
#950closedALAM NGARIUNG RESORTPENGECEKAN MODEM LOSS KAMAR SASAK
#949closedALAM NGARIUNG RESORTPENGECEKAN LINK ALAMNGARIUNG
#948closedBANGKIT ANGGA PPERBAIKAN BROADBAND - BANGKIT ANGGA
#947closedAHMAD GOZALIMODEM LOSS CUSTOMER A/N AHMAD GOZALI
#945closedSMK Wikrama BogorPENGECEKAN JALUR - WIKRAMA
#943closedAHMAD GOZALIPERBAIKAN MODEM LOSS A/N AHMAD GOZALI
#940closedMIA NOVIANTOMODEM LOSS A/N MIA NOVIANTO
#938closedInternal TicketPERBAIKAN ODP 5.1.12 - LOSS
#936closedROMADAN KURDIPERBAIKAN MODEM LOSS A/N ROMADAN KURDI
#934closedRICKY ALFAYEDI PRATAMAPERBAIKAN MODEM LOSS A/N RICKY ALFAYEDI PRATAMA
#933closedERO ROHANAHPERBAIKAN MODEM LOSS A/N ERO ROHANAH
#932closedMOHAMAD ARIEFMODEM LOSS - A/N MOHAMAD ARIEF
#931closedROSTIANAMODEM LOSS - A/N ROSTIANA
#928closedANTO SUGIANTOMODEM LOSS A/N ANTO SUGIANTO
#927closedMUHAMMAD GILANG ADIRAREDAMAN TINGGI A/N GILANG ADIRA
#925closedSITI SANIAHPERBAIKAN REDAMAN TINGGI A/N SITI SANIAH
#923closedSANI DAMAIMODEM LOSS - A/N SANI DAMAI
#922closedAGUS ANDRIANTOMODEM LOSS - A/N AGUS ANDRIANTO
#920closedM BADRUDINMODEM LOSS - A/N M BADRUDIN
#919closedROSTIANAPERBAIKAN BROADBAND A/N ROSTIANA
#918closedROSTIANAPERBAIKAN MODEM LOSS A/N ROSTIANA
#916closedHANIPAH KEANUPERBAIKAN MODEM LOSS A/N HANIPAH KEANU
#915closedVITRIA HONGPERBAIKAN MODEM LOSS A/N VITRIA HONG
#914closedINTAN MAULIDAMODEM LOSS A/N INTAN MAULIDA
#913closedERWIN RIZKYANAMODEM LOSS A/N ERWIN RIZKYANA
#912closedVINI MULYANIMODEM LOSS A/N VINI MULYANI
#910closedInternal TicketODP 9.2.4/8 LOSS
#908closedInternal TicketPERBAIKAN ODP - OP.14.1.11/8 LLD
#907closedENI MULASIHPERBAIKAN BROADBAND - ENI MULASIH
#906closedIIS ISMIATIPERBAIKAN BROADBAND - IIS ISMIATI
#905closedSITI SUSANTIPERBAIKAN BROADBAND - SITI SUSANTI
#898closedInternal TicketMODEM LOSS - A/N SITI JUBAEDAH
#897closedInternal TicketODP 5 LOJI LOSS
#895closedINDYRA AUDYAPERBAIKAN MODEM LOSS A/N INDYRA AUDYA
#889closedARDI MUCHSINMODEM LOSS A/N ARDI MUCHSIN