Analisa isi tiket
Pattern Intelligence

LOS / optical power high attenuation

Analisa root cause, evidence dari isi tiket, pola penyelesaian, dan rekomendasi preventive action.

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Total pattern
667
ticket match
Top root cause
ONU / modem hardware local
berdasarkan keyword evidence
Top topic
659
Technical
Top customer
87
Internal Ticket
Total
667
Status types
4
Topics
3
Subtopics
3
Root causes
5

Masalah utama

Bukti tiket paling sering mengarah ke: onu / modem hardware local.

Pola dominan

Subtopic dominan: Maintenance. Ini jadi indikator jenis pekerjaan paling sering.

Prioritas tindakan

Utamakan customer repeat dan root cause ranking tertinggi supaya perbaikan tidak hanya restore sementara.

Root cause ranking

evidence score
ONU / modem hardware local
545
Optical attenuation / redaman high
310
ODP / distribution point issue
54
Lastmile cable / dropcore issue
17
Connector / termination issue
2

Monthly trend

pattern volume

Status mix

current pattern

Rekomendasi tindak lanjut

Audit root cause ranking tertinggi untuk pattern ini dan petakan ke area/customer/ODP terkait.
Wajib isi closing tiket dengan akar masalah fisik/logis yang jelas agar analisa berikutnya lebih presisi.
Pisahkan tiket restore sementara dan perbaikan permanen supaya backlog mutu jaringan bisa dipantau.
Jadikan customer repeat dan cluster bulan tertinggi sebagai prioritas preventive maintenance.
Jika satu pattern melonjak pada bulan tertentu, cek kemungkinan incident massal mini dan korelasikan dengan distribusi area.

Top customer terdampak

Internal Ticket87ALAM NGARIUNG RESORT19MELA AYU LESTARI7TAUFIK HIDAYAT5ANWAR HABI5ADE BAGUS SETYAWAN5KARDA IPANG4AKHMAD SOCHIB4RAHMAN REZA4SOLEHUDIN4

Evidence root cause

contoh tiket per root cause
ONU / modem hardware local • 545
#1304 MODEM LOSS A/N NINING SUNINGSIH
#1303 Modem mmengalami LOSS A/N ATIK NIRMALASARI
#1302 Modem mmengalami LOSS A/N AHMAD PRIYANTO
Optical attenuation / redaman high • 310
#1303 Modem mmengalami LOSS A/N ATIK NIRMALASARI
#1302 Modem mmengalami LOSS A/N AHMAD PRIYANTO
#1301 MODEM LOSS A/N CHOIRIAH HERMAWAN
ODP / distribution point issue • 54
#1158 PERBAIKA OP.16.1.3/8 GG AMIL
#1156 PERBAIKAN ODP OP.10.1.6/8 REDAMAN TINGGI
#1148 PERBAIKAN ODP ODP 10.1.6
Lastmile cable / dropcore issue • 17
#945 PENGECEKAN JALUR - WIKRAMA
#683 PENGECEKAN JALUR TO KAMPUS NET
#522 PERBAIKAN PON 5
Connector / termination issue • 2
#471 KONEKSI OFF - A/N Y SURYANA
#209 MODEM LOSS A/N MUNA AFIF

Ticket sample

latest 80
IDStatusCustomerSubject
#1304in_progressNINING SUNINGSIHMODEM LOSS A/N NINING SUNINGSIH
#1303openATIK NIRMALASARIModem mmengalami LOSS A/N ATIK NIRMALASARI
#1302openAHMAD PRIYANTOModem mmengalami LOSS A/N AHMAD PRIYANTO
#1301in_progressCHOIRIAH HERMAWANMODEM LOSS A/N CHOIRIAH HERMAWAN
#1299in_progressFITRI YANIMODEM LOSS AN FAYZA NURSALSABILA PUTRI
#1298closedInternal TicketMODEM LOSS AN FAYZA NURSALSABILA PUTRI
#1297in_progressMOCH RIZKIMODEM LOSS AN MOCH RIZKI
#1296in_progressSINTA DELLAMODEM LOSS AN SINTA DELLA
#1295in_progressInternal TicketMODEM LOSS AN POS PONDOK KENCANA
#1292closedALAM NGARIUNG RESORTMAIN LINK DOWN ALAMNGARIUNG RESORT
#1291closedFARISA NOVIYANTIMODEM LOSS A/N FARISA NOVIYANTI
#1290closedNUR AYU AGUSTINIMODEM LOSS AN NUR AYU AGUSTINI
#1289closedRUDI HARYANTOMODEM LOSS AN RUDI HARYANTO
#1288closedWIDI WIJAYAMODEM LOSS A/N WIDI WIJAYA
#1287closedBELLA MULAKRISTAREDAMAN TINGGI CUSTOMER AN BELLA MULAKRISTA
#1285in_progressL MASKAMODEM LOSS A/N L MASKA
#1284closedABIZARD GILANG AKBARMODEM LOSS A/N ABIZARD GILANG AKBAR
#1283closedAPRIYADI COTUMERGANTI MODEM A//N APRIYADI COTUMER
#1282closedRAHMA OKTAVIANIModem mengalami LOSS A/N RAHMA OKTAVIANI
#1281closedINDRIYANI SOFYAModem mengalami LOSS A/N INDRIYANI SOFYA
#1280in_progressEKA WANTI AGUSTINIMODEM LOSS - A/N EKA WANTI AGUSTINI
#1279in_progressJOHANNES HUTAGALUNGModem error A/N JOHANNES HUTAGALUNG
#1278closedFERDI SETIAWANModem mengalami eror A/N FERDI SETIAWAN
#1277closedIJMA RAHMADANTIMODEM LOSS A/N IJMA RAHMADANTI
#1276closedWENA ZUELAMODEM LOSS A/N Wena Zuela
#1275in_progressDIDIK DARMADIMODEM LOSS A/N DIDIK DARMADI
#1274closedCHANDRA KURNIAWANMODEM LOSS A/N Chandra Kurniawan
#1270closedSITI HARTINIModem mmengalami LOSS A/N SITI HARTINI
#1269in_progressFADILLAHModem mmengalami LOSS A/N FADILLAH
#1268closedINDRA WANSYAHMODEM LOSS A/N INDRA WANSYAH
#1267closedOTIH SETIAWATIMODEM LOSS A/N OTIH SETIAWATI
#1265in_progressSUNNAH SAEPULPERBAIKAN BROOD BAND A/N SUNNAH SAEPUL
#1264closedSILVIA HIKMAWATIModem mmengalami LOSS A/N SILVIA HIKMAWATI
#1263closedHANDAYANI CHEPIModem mmengalami LOSS A/N HANDAYANI CHEPI
#1262closedLUCMAN ANDRIANModem mmengalami LOSS A/N LUCMAN ANDRIAN
#1261closedHILMAN FIRMANSYAH SBRModem mmengalami LOSS A/N HILMAN FIRMANSYAH SBR
#1260closedPOS SECURITY VICTORIA HILLPERBAIKAN MODEM LOSS SECURITY VICTORIA HILL
#1259closedLIANA SULISPERBAIKAN REDAMAN TINGGI A/N LIANA SULIS
#1258closedR KOES MUHARROMIPERBAIKAN MODEM LOSS A/N R KOES MUHARROMI
#1257closedRIFQI HUMAM SHIDKYPERBAIKAN MODEM LOSS A/N RIFQI HUMAM
#1256closedMELLYA NURDELLAPERBAIKAN MODEM LOSS A/N MELLYA NURDELLA
#1255closedRAHMALIAWATIPERBAIKAN MODEM LOSS A/N RAHMALIAWATI
#1254closedMELLYA NURDELLAModem mmengalami LOSS A/N MELLYA NURDELLA
#1249closedNENENG HASANAHMODEM LOSS A/N Neneng hasanah
#1245closedFERDI HERDIANModem mengalami LOSS A/N FERDI HERDIAN
#1243closedKISWAYAModem mmengalami LOSS A/N KISWAYA
#1242in_progressRIA SUPRIYANTIModem mengalami LOSS A/N RIA SUPRIYANTI
#1241closedSARAHModem mengalami LOSS A/N SARAH
#1239in_progressIMAM SYAFI\'IMODEM LOSS - A/N IMAM SYAFI\'I
#1238closedHASTUTIPERBAIKAN BROADBAND A/N HASTUTI
#1237closedYUYUN YUNINGSIHPERBAIKAN BROADBAND A/N YUYUN YUNINGSIH
#1236closedVITRIA HONGPERBAIKAN BROADBAND A/N Vitria Hong
#1235closedIMAM SYAFI\'IMODEM LOSS - A/N IMAM SYAFI\'I
#1234closedERIKA FEBRIYANTIMODEM LOSS - A/N ERIKA FEBRIYANT
#1233closedHELMI RANTIPERBAIKAN GANTI ADAPTER A/N HELMI RANTI
#1232closedPUJI ASTUTIModem mmengalami LOSS A/N PUJI ASTUTI
#1231in_progressSUHERMAN CUSTOMERModem mengalami LOSS A/N SUHERMAN CUSTOMER
#1229in_progressSRI RAHAYU BCMPERBAIKAN MODEM LOSS A/N SRI RAHAYU BCM
#1227closedNINING SUNINGSIHPERBAIKAN MODEM LOSS A/N NINING SUNINGSIH
#1226closedABIDPERBAIKAN REDAMAN TINGGI A/N ABID
#1225closedADI / TEH INDRIPERBAIKAN REDAMAN TINGGI A/N ADI / TEH INDRI
#1224closedMOCHAMAD FADILLAH HUSENMODEM LOSS A/N MOCHAMAD FADILLAH HUSEN
#1223closedMARIO TASYHIRRIAWANMODEM LOSS A/N MARIO TASYHIRRIAWAN
#1222in_progressHASTUTIMODEM LOSS A/N HASTUTI
#1221closedADITIA GALUHMODEM LOSS A/N Aditia Galuh
#1220closedACHMAD MAULANAMODEM LOSS A/N ACHMAD MAULANA
#1219closedLINAWATIMODEM LOSS A/N LINAWATI
#1218closedM JIHAN ALFIANSYAHMODEM LOSS A/N M JIHAN ALFIANSYAH
#1209closedRUSLAN LANAMODEM LOSS AN RUSLAN LANA
#1208closedInternal TicketMODEM LOSS AN UMAS
#1207closedM HUSNI MUBAROKMODEM LOSS AN M HUSNI MUBAROK
#1205closedNURHAYATI SYAHDATMODEM LOSS A/N NURHAYATI SYAHDAT
#1204closedInternal TicketMODEM LOSS A/N CHANDRA KURNIAWAN
#1200closedACHMAD JUPRI HADIMODEM LOSS A/N ACHMAD JUPRI HADI
#1199closedRIDWAN FERDIANTOMODEM LOSS A/N Ridwan ferdianto
#1198closedACHMAD MALDINI SYAHPUTRAMODEM LOSS A/N ACHMAD MALDINI
#1197closedCINDY RENATAMODEM MATI TOTAL AN cindy renata
#1194closedSITI BADRIAHMODEM LOSS AN SITI BADRIAH
#1193closedWIRA KUSUMAHMODEM LOSS A/N Wira kusumah
#1192closedUCIH RIKAMODEM LOSS A/N UCIH RIKA