Ticket / MUNA AFIFF
MODEM LOSS A/N MUNA AFIF
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer MUNA AFIFFStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #242 | closed | PERBAIKAN MODEM LOSS A/N MUNA AFFIFF |
Raw JSON
{"id":209,"customer_id":126,"ticket_type":"broadband","eyzet_customer_id":"0000000149@pem.net","eyzet_customer_name":"MUNA AFIFF","employee_id":0,"assigned_role":"subscriber","request_by":"MUNA AFIFF","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS A/N MUNA AFIF","description":"<p>Menerima Laporan dari customer bahwa koneksi di lokasi tidak ada sambungan internet dan customer memberi infromasi bahwa terdapat indikator loss merah pada perangkat di lokasi, saat dicek melalui eyzet customer tersebut terpantau offline yang di haruskan tim teknisi melakukan perbaikan ke lokasi customer, menginformasikan pada customer akan dijadwalkan terlebih dahulu untuk tim menuju ke lokasi untuk melakukan perbaikan<br /><br /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/po.png\" border=\"0\" alt=\"Attachment\" width=\"663\" style=\"max-width: 100%;height: 455px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":20,"created_at":"2026-03-03 13:33:41","updated_at":"2026-03-04 10:35:46","last_activity":"2026-03-04 10:35:46","company_name":"MUNA AFIFF","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/po.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-04-103312.png","replies":[{"id":333,"user_id":20,"display_name":"Keysha","reply_text":"<p class=\"aligncenter\">Melaporkan kembali terkait Perbaikan customer , saat ini informasi dari customer sudah online dan kembali normal<br /><br /><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-04-103312.png\" border=\"0\" alt=\"Attachment\" width=\"278\" style=\"max-width: 100%;height: 167px\" /></p>\r\n<p> </p>","created_at":"2026-03-04 10:35:19"}]}