Ticket / MUNA AFIFF
MODEM LOSS A/N MUNA AFIF
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer MUNA AFIFFStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #242 | closed | PERBAIKAN MODEM LOSS A/N MUNA AFFIFF |
Raw JSON
{"id":209,"customer_id":126,"ticket_type":"broadband","eyzet_customer_id":"0000000149@pem.net","eyzet_customer_name":"MUNA AFIFF","employee_id":0,"assigned_role":"subscriber","request_by":"MUNA AFIFF","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS A/N MUNA AFIF","description":"<p>Menerima Laporan dari customer bahwa koneksi di lokasi tidak ada sambungan internet dan customer memberi infromasi bahwa terdapat indikator loss merah pada perangkat di lokasi, saat dicek melalui eyzet customer tersebut terpantau offline yang di haruskan tim teknisi melakukan perbaikan ke lokasi customer, menginformasikan pada customer akan dijadwalkan terlebih dahulu untuk tim menuju ke lokasi untuk melakukan perbaikan<br /><br /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/po.png\" border=\"0\" alt=\"Attachment\" width=\"663\" style=\"max-width: 100%;height: 455px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":20,"created_at":"2026-03-03 13:33:41","updated_at":"2026-03-04 10:35:46","last_activity":"2026-03-04 10:35:46","company_name":"MUNA AFIFF","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/po.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-04-103312.png","replies":[{"id":333,"user_id":20,"display_name":"Keysha","reply_text":"<p class=\"aligncenter\">Melaporkan kembali terkait Perbaikan customer , saat ini informasi dari customer sudah online dan kembali normal<br /><br /><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-04-103312.png\" border=\"0\" alt=\"Attachment\" width=\"278\" style=\"max-width: 100%;height: 167px\" /></p>\r\n<p> </p>","created_at":"2026-03-04 10:35:19"}]}