Ticket / MUNA AFIFF
PERBAIKAN MODEM LOSS A/N MUNA AFFIFF
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer MUNA AFIFFStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #209 | closed | MODEM LOSS A/N MUNA AFIF |
Raw JSON
{"id":242,"customer_id":126,"ticket_type":"broadband","eyzet_customer_id":"0000000149@pem.net","eyzet_customer_name":"MUNA AFIFF","employee_id":0,"assigned_role":"subscriber","request_by":"MUNA AFIFF","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N MUNA AFFIFF","description":"<ul>\r\n<li>Customer melaporkan jika koneksi di lokasi bermasalah dan terdapat indikator loss merah menyala pada perangkat modem di lokasi<br />\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-08-at-8.01.16-PM.png\" border=\"0\" alt=\"Attachment\" width=\"577\" style=\"max-width: 100%;height: 222px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-03-08 20:01:45","updated_at":"2026-04-12 09:33:06","last_activity":"2026-04-12 09:33:06","company_name":"MUNA AFIFF","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":3,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-08-at-8.01.16-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TimePhoto_20260309_095811.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/asd12.png","replies":[{"id":386,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TimePhoto_20260309_095811.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nInfo costumer tidak dpt connect ke wifi karena ssid modem kereset jd ssid bwaan modem","created_at":"2026-03-09 10:00:48"},{"id":392,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p>Sempat offline kembali, dan di lakukan pergantian modem</p>","created_at":"2026-03-09 12:14:56"},{"id":393,"user_id":20,"display_name":"Keysha","reply_text":"<p>Perbaikan Customer Muna Afiff sebelumnya sempat offline kembali saat tim sudah ke lokasi dan di lakukan pergantian modem di lokasi oleh tim, untuk saat ini koneksi sudah bisa digunakan kembali dan kembali normal</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/asd12.png\" border=\"0\" alt=\"Attachment\" width=\"470\" style=\"max-width: 100%;height: 327px\" /></p>\r\n<p> </p>","created_at":"2026-03-09 12:30:59"}]}