Ticket / MUNA AFIFF
PERBAIKAN MODEM LOSS A/N MUNA AFFIFF
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer MUNA AFIFFStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #209 | closed | MODEM LOSS A/N MUNA AFIF |
Raw JSON
{"id":242,"customer_id":126,"ticket_type":"broadband","eyzet_customer_id":"0000000149@pem.net","eyzet_customer_name":"MUNA AFIFF","employee_id":0,"assigned_role":"subscriber","request_by":"MUNA AFIFF","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N MUNA AFFIFF","description":"<ul>\r\n<li>Customer melaporkan jika koneksi di lokasi bermasalah dan terdapat indikator loss merah menyala pada perangkat modem di lokasi<br />\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-08-at-8.01.16-PM.png\" border=\"0\" alt=\"Attachment\" width=\"577\" style=\"max-width: 100%;height: 222px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-03-08 20:01:45","updated_at":"2026-04-12 09:33:06","last_activity":"2026-04-12 09:33:06","company_name":"MUNA AFIFF","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":3,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-08-at-8.01.16-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TimePhoto_20260309_095811.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/asd12.png","replies":[{"id":386,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TimePhoto_20260309_095811.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nInfo costumer tidak dpt connect ke wifi karena ssid modem kereset jd ssid bwaan modem","created_at":"2026-03-09 10:00:48"},{"id":392,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p>Sempat offline kembali, dan di lakukan pergantian modem</p>","created_at":"2026-03-09 12:14:56"},{"id":393,"user_id":20,"display_name":"Keysha","reply_text":"<p>Perbaikan Customer Muna Afiff sebelumnya sempat offline kembali saat tim sudah ke lokasi dan di lakukan pergantian modem di lokasi oleh tim, untuk saat ini koneksi sudah bisa digunakan kembali dan kembali normal</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/asd12.png\" border=\"0\" alt=\"Attachment\" width=\"470\" style=\"max-width: 100%;height: 327px\" /></p>\r\n<p> </p>","created_at":"2026-03-09 12:30:59"}]}