Laporan bulanan tiket
Monthly Business Review

Laporan tiket 2026-10

Ringkasan performa operasional, pattern dominan, backlog, peak day, dan rekomendasi tindakan.

Analisa pattern utama
Total bulan ini
50
Bulan lalu 149 • turun
Pattern dominan
42
LOS / optical power high attenuation
Closed
32
64% closure
Active backlog
18
non-closed ticket
Total
50
Closed
32
Active
18
Internal
4
Peak day
18

Masalah utama

Gangguan paling dominan: LOS / optical power high attenuation sebanyak 42 tiket. Ini perlu jadi fokus SOP dan pencegahan utama.

Peak operasi

Peak harian terjadi pada 2026-10-04 dengan 18 tiket. Top topic: Technical.

Customer fokus

Customer dengan tiket terbanyak: Internal Ticket. Gunakan ini untuk audit repeat issue.

Status composition

monthly status

Daily volume

ticket/day

Pattern ranking

top 10
LOS / optical power high attenuation
42
General connectivity / misc
3
ONU online but no internet
2
Modem / ONU hardware error
1
Installation / activation
1
Backbone cable / fiber cut
1

Ringkasan analisa pattern bulan ini

root cause dominan
LOS / optical power high attenuation
Root: ONU/modem lokal • hit 38
42
General connectivity / misc
Root: ODP/distribusi • hit 1
3
ONU online but no internet
Root: ONU/modem lokal • hit 1
2
Modem / ONU hardware error
Root: ONU/modem lokal • hit 1
1
Installation / activation
Root: ODP/distribusi • hit 0
1

Rekomendasi tindakan

ops action
Fokus pencegahan di pattern LOS / optical power high attenuation karena menjadi sumber tiket terbesar bulan 2026-10.
Jadwalkan inspeksi jalur FO/dropcore, cek redaman ONU, dan review titik sambungan dengan keluhan berulang tertinggi.
Pisahkan review ticket internal (4) per topic supaya tidak mencampur incident operasional dengan keluhan customer.
Tuntaskan backlog 18 tiket aktif dengan review aging ticket, owner PIC, dan validasi closure per minggu.
Peak day 2026-10-04 menunjukkan lonjakan signifikan; cek apakah ada gangguan massal, maintenance, atau issue backbone saat tanggal tersebut.

Top customer bulan ini

CustomerJumlah
Internal Ticket4
HILMAN FIRMANSYAH SBR1
IJMA RAHMADANTI1
SMKN 1 GUNUNG PUTRI1
LUCMAN ANDRIAN1
FERDI SETIAWAN1
HANDAYANI CHEPI1
JOHANNES HUTAGALUNG1
SINTA DELLA1
SILVIA HIKMAWATI1

Top topic bulan ini

TopicJumlah
Technical50

Ticket sample

latest 80
IDStatusCustomerSubjectPattern
#1304in_progressNINING SUNINGSIHMODEM LOSS A/N NINING SUNINGSIHLOS / optical power high attenuation
#1303openATIK NIRMALASARIModem mmengalami LOSS A/N ATIK NIRMALASARILOS / optical power high attenuation
#1302openAHMAD PRIYANTOModem mmengalami LOSS A/N AHMAD PRIYANTOLOS / optical power high attenuation
#1301in_progressCHOIRIAH HERMAWANMODEM LOSS A/N CHOIRIAH HERMAWANLOS / optical power high attenuation
#1300in_progressInternal TicketPERBAIKAN BACKBONE NAGRAK TO KATULAMPABackbone cable / fiber cut
#1299in_progressFITRI YANIMODEM LOSS AN FAYZA NURSALSABILA PUTRILOS / optical power high attenuation
#1298closedInternal TicketMODEM LOSS AN FAYZA NURSALSABILA PUTRILOS / optical power high attenuation
#1297in_progressMOCH RIZKIMODEM LOSS AN MOCH RIZKILOS / optical power high attenuation
#1296in_progressSINTA DELLAMODEM LOSS AN SINTA DELLALOS / optical power high attenuation
#1295in_progressInternal TicketMODEM LOSS AN POS PONDOK KENCANALOS / optical power high attenuation
#1294in_progressInternal TicketPENARIKAN KABEL ODP 14.1.7General connectivity / misc
#1293closedSMKN 1 GUNUNG PUTRIPEMASANGAN 5 ACCESS POINT SMKN 1 GUNUNG PUTRIInstallation / activation
#1292closedALAM NGARIUNG RESORTMAIN LINK DOWN ALAMNGARIUNG RESORTLOS / optical power high attenuation
#1291closedFARISA NOVIYANTIMODEM LOSS A/N FARISA NOVIYANTILOS / optical power high attenuation
#1290closedNUR AYU AGUSTINIMODEM LOSS AN NUR AYU AGUSTINILOS / optical power high attenuation
#1289closedRUDI HARYANTOMODEM LOSS AN RUDI HARYANTOLOS / optical power high attenuation
#1288closedWIDI WIJAYAMODEM LOSS A/N WIDI WIJAYALOS / optical power high attenuation
#1287closedBELLA MULAKRISTAREDAMAN TINGGI CUSTOMER AN BELLA MULAKRISTALOS / optical power high attenuation
#1286openLIANAHGANTI ADAPTOR AN LIANAHGeneral connectivity / misc
#1285in_progressL MASKAMODEM LOSS A/N L MASKALOS / optical power high attenuation
#1284closedABIZARD GILANG AKBARMODEM LOSS A/N ABIZARD GILANG AKBARLOS / optical power high attenuation
#1283closedAPRIYADI COTUMERGANTI MODEM A//N APRIYADI COTUMERLOS / optical power high attenuation
#1282closedRAHMA OKTAVIANIModem mengalami LOSS A/N RAHMA OKTAVIANILOS / optical power high attenuation
#1281closedINDRIYANI SOFYAModem mengalami LOSS A/N INDRIYANI SOFYALOS / optical power high attenuation
#1280in_progressEKA WANTI AGUSTINIMODEM LOSS - A/N EKA WANTI AGUSTINILOS / optical power high attenuation
#1279in_progressJOHANNES HUTAGALUNGModem error A/N JOHANNES HUTAGALUNGLOS / optical power high attenuation
#1278closedFERDI SETIAWANModem mengalami eror A/N FERDI SETIAWANLOS / optical power high attenuation
#1277closedIJMA RAHMADANTIMODEM LOSS A/N IJMA RAHMADANTILOS / optical power high attenuation
#1276closedWENA ZUELAMODEM LOSS A/N Wena ZuelaLOS / optical power high attenuation
#1275in_progressDIDIK DARMADIMODEM LOSS A/N DIDIK DARMADILOS / optical power high attenuation
#1274closedCHANDRA KURNIAWANMODEM LOSS A/N Chandra KurniawanLOS / optical power high attenuation
#1273closedNURUL KHOERUNNISASETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISAONU online but no internet
#1272in_progressADINDA NURUL FADILAHGANTI MODEM A//N ADINDA NURUL FADILAHGeneral connectivity / misc
#1271closedFERA ERLINDAGANTI ADAPTOR LISTRIK MODEM AN FERA ERLINDAModem / ONU hardware error
#1270closedSITI HARTINIModem mmengalami LOSS A/N SITI HARTINILOS / optical power high attenuation
#1269in_progressFADILLAHModem mmengalami LOSS A/N FADILLAHLOS / optical power high attenuation
#1268closedINDRA WANSYAHMODEM LOSS A/N INDRA WANSYAHLOS / optical power high attenuation
#1267closedOTIH SETIAWATIMODEM LOSS A/N OTIH SETIAWATILOS / optical power high attenuation
#1266closedSMK PLUS PELITA NUSANTARAPORT PCI LAN CARD MATI PADA PC SERVERONU online but no internet
#1265in_progressSUNNAH SAEPULPERBAIKAN BROOD BAND A/N SUNNAH SAEPULLOS / optical power high attenuation
#1264closedSILVIA HIKMAWATIModem mmengalami LOSS A/N SILVIA HIKMAWATILOS / optical power high attenuation
#1263closedHANDAYANI CHEPIModem mmengalami LOSS A/N HANDAYANI CHEPILOS / optical power high attenuation
#1262closedLUCMAN ANDRIANModem mmengalami LOSS A/N LUCMAN ANDRIANLOS / optical power high attenuation
#1261closedHILMAN FIRMANSYAH SBRModem mmengalami LOSS A/N HILMAN FIRMANSYAH SBRLOS / optical power high attenuation
#1260closedPOS SECURITY VICTORIA HILLPERBAIKAN MODEM LOSS SECURITY VICTORIA HILLLOS / optical power high attenuation
#1259closedLIANA SULISPERBAIKAN REDAMAN TINGGI A/N LIANA SULISLOS / optical power high attenuation
#1258closedR KOES MUHARROMIPERBAIKAN MODEM LOSS A/N R KOES MUHARROMILOS / optical power high attenuation
#1257closedRIFQI HUMAM SHIDKYPERBAIKAN MODEM LOSS A/N RIFQI HUMAMLOS / optical power high attenuation
#1256closedMELLYA NURDELLAPERBAIKAN MODEM LOSS A/N MELLYA NURDELLALOS / optical power high attenuation
#1255closedRAHMALIAWATIPERBAIKAN MODEM LOSS A/N RAHMALIAWATILOS / optical power high attenuation