Laporan bulanan tiket
Rafatek / Dashtik

Laporan Bulanan Tiket 2026-06

Ringkasan, kesimpulan, rekomendasi tindakan, dan lampiran tiket lengkap.

Monthly report

2026-06

Ringkasan KPI, pattern dominan, topic utama, customer terbanyak, peak day, kesimpulan masalah, dan rekomendasi tindakan bulanan.

Total
63
Closed
47
Backlog
16
Internal
9
Peak day
10

Kesimpulan bulan ini

auto-generated
  1. Volume tiket bulan 2026-06 sebanyak 63, dibanding 2026-05 turun dari 128 menjadi 63.
  2. Gangguan paling dominan: LOS / optical power high attenuation sebanyak 21 tiket. Ini perlu jadi fokus SOP dan pencegahan utama.
  3. Topic paling ramai: Technical. Peak harian terjadi pada 2026-06-08 dengan 10 tiket.
  4. Internal ticket tercatat 9. Customer dengan ticket terbanyak: Internal Ticket.
  5. Masih ada 16 tiket non-closed di bulan ini. Perlu follow-up backlog dan validasi closure.

Rekomendasi tindakan bulanan

action plan
  1. Fokus pencegahan di pattern LOS / optical power high attenuation karena menjadi sumber tiket terbesar bulan 2026-06.
  2. Jadwalkan inspeksi jalur FO/dropcore, cek redaman ONU, dan review titik sambungan dengan keluhan berulang tertinggi.
  3. Pisahkan review ticket internal (9) per topic supaya tidak mencampur incident operasional dengan keluhan customer.
  4. Tuntaskan backlog 16 tiket aktif dengan review aging ticket, owner PIC, dan validasi closure per minggu.
  5. Peak day 2026-06-08 menunjukkan lonjakan signifikan; cek apakah ada gangguan massal, maintenance, atau issue backbone saat tanggal tersebut.

Status

Trend harian bulan ini

Top pattern bulan ini

Top topic bulan ini

Top customer bulan ini

CustomerJumlah
Internal Ticket9
M AUFA AKMAL3
SRI LESTARI2
SUDIRA JAIM2
HERU HAERUDIN2
MIRANTI BARA MALIK2
SUPANDI1
ELISA VIONI1
LUTHFI HERMAWATI1
ANDIKA SETIABRATA1

Top pattern bulan ini

PatternJumlah
LOS / optical power high attenuation21
Installation / activation12
ONU online but no internet12
General connectivity / misc8
Modem / ONU hardware error3
Survey / reconnect / modem removed3
WiFi / router local slow2
Backbone cable / fiber cut2

Lampiran tiket lengkap

seluruh tiket bulan 2026-06
IDTanggalStatusCustomerTopicPatternSubject
#7212026-06-11openEUIS/DIDI STechnicalModem / ONU hardware errorMODEM ERROR - AN EUIS/DIDI
#7202026-06-11in_progressSITI NURLAELASARITechnicalLOS / optical power high attenuationMODEM LOSS A/N SITI NURLAELASARI
#7192026-06-11openENI SORAYATechnicalLOS / optical power high attenuationMODEM LOSS - AN ENI SORAYA
#7182026-06-11in_progressMIRANTI BARA MALIKTechnicalModem / ONU hardware errorMODEM ERROR A/N MIRANTI BARA MALIK
#7172026-06-11closedSITI SANIAHTechnicalWiFi / router local slowMODEM ERROR A/N SITI SANIAH
#7162026-06-11in_progressSITI PATIMAHTechnicalInstallation / activationINSTALASI BROADBAND A/N SITI PATIMAH
#7152026-06-11in_progressMUHAMMAD FAKHROZIANTechnicalInstallation / activationINSTALASI BROADBAND A/N MUHAMMAD FAKHROZIAN
#7142026-06-11openELISA VIONITechnicalONU online but no internetSURVEY RECONNECT - AN ELISA VIONI
#7132026-06-10openMIRANTI BARA MALIKTechnicalGeneral connectivity / miscPERBAIKAN BROADBAND - MIRANTI BARA MALIK
#7122026-06-10in_progressInternal TicketTechnicalGeneral connectivity / miscPENARIKAN KABEL 12CORE DI PENGKOLAN SINBAR
#7112026-06-10closedSITI KHAERUNISATechnicalInstallation / activationPEMASANGAN BROADBAND A/N SITI KHAERUNISA
#7102026-06-10closedSITI MARDINIATechnicalInstallation / activationPEMASANGAN BROADBAND A/N SITI MARDINIA
#7092026-06-10closedLINAWATITechnicalLOS / optical power high attenuationMODEM LOSS A/N LINAWATI
#7082026-06-10closedKASIHATI TELAUMBANUATechnicalLOS / optical power high attenuationMODEM LOSS A/N KASIHATI TELAUMBANUA
#7072026-06-10in_progressM AUFA AKMALTechnicalGeneral connectivity / miscREQUEST PEMINDAHAN PERANGKAT A/N M AUFA AKMAL
#7062026-06-10closedINDRA KURNIAWANTechnicalLOS / optical power high attenuationPERBAIKAN MODEM LOSS A/N INDRA KURNIAWAN
#7052026-06-09in_progressALAM NGARIUNG RESORTTechnicalInstallation / activationPROJECT INSTALLASI CCTV ALAM NGARIUNG
#7042026-06-09in_progressInternal TicketTechnicalONU online but no internetPENGECEKAN ODP.1.6.6/8 BANTAR KEMANG
#7032026-06-09resolvedInternal TicketTechnicalLOS / optical power high attenuationPERBAIKAN ODP 1.6.4/8
#7022026-06-09closedCECEP KURNIAWANTechnicalInstallation / activationPEMASANGAN BROADBAND A/N CECEP KURNIAWAN
#7012026-06-09closedSITI NURHASANAHTechnicalInstallation / activationPEMASANGAN BROADBAND A/N SITI NURHASANAH
#7002026-06-09resolvedWINDA KARMILATechnicalInstallation / activationPEMASANGAN BROADBAND A/N WINDA KARMILA
#6992026-06-09resolvedRENI NURAEINITechnicalONU online but no internetPERBAIKAN BROADBAND A/N RENI NURAENI
#6982026-06-09closedILHAM PRATAMA KURNIAWANTechnicalGeneral connectivity / miscPEMINDAHAN LOKASI MODEM
#6972026-06-08in_progressPELINDO SUNDA KELAPATechnicalBackbone cable / fiber cutINFRASTRUKTUR KABEL BACKBONE SUNDA KELAPA
#6962026-06-08closedMUHAMMAD DODITechnicalLOS / optical power high attenuationMODEM LOSS - A/N MUHAMMAD DODI
#6952026-06-08closedANDIKA SETIABRATATechnicalSurvey / reconnect / modem removedRECONNECT - ANDIKA SETIABRATA
#6942026-06-08closedSUPANDITechnicalInstallation / activationINSTALASI BROADBAND - SUPANDI
#6932026-06-08closedEKA WATITI AGUSTINITechnicalInstallation / activationINSTALASI BROADBAND - EKA WATITI AGUSTINI
#6922026-06-08closedALDY WAHYUDITechnicalInstallation / activationINSTALASI BROADBAND - ALDY WAHYUDI
#6912026-06-08closedFITRIA NINGSIHTechnicalSurvey / reconnect / modem removedRECONNECT CUST. AN FITRIA NINGSIH
#6902026-06-08closedINAH KARSINAHTechnicalLOS / optical power high attenuationMODEM LOSS A/N INAH KARSINAH
#6892026-06-08closedHERU HAERUDINTechnicalModem / ONU hardware errorMODEM ERROR A/N HERU HAERUDIN
#6882026-06-08closedSUDIRA JAIMTechnicalLOS / optical power high attenuationModem LOSS A/N SUDIRA JAIM
#6872026-06-07closedWENI BOBITechnicalONU online but no internetSSID TIDAK TERBACA
#6862026-06-07closedEUIS NURJANAHTechnicalLOS / optical power high attenuationPERBAIKAN MODEM LOSS A/N EUIS NURJANAH
#6852026-06-07closedHERU HAERUDINTechnicalLOS / optical power high attenuationPERBAIKAN MODEM LOSS A/N HERU HAERUDIN
#6842026-06-07closedSUDIRA JAIMTechnicalLOS / optical power high attenuationPERBAIKAN MODEM LOSS A/N SUDIRA JAIM
#6832026-06-07closedInternal TicketTechnicalLOS / optical power high attenuationPENGECEKAN JALUR TO KAMPUS NET
#6822026-06-07closedSRI LESTARITechnicalONU online but no internetPON BLINKING A/N SRI LESTARI
#6812026-06-07closedNOVI NURHAYATITechnicalONU online but no internetTIDAK BISA KONEK KE TV a/n NOVI NURHAYATI
#6802026-06-06closedANITA AGUSTINATechnicalLOS / optical power high attenuationMODEM LOSS - A/N ANITA AGUSTINA
#6792026-06-06closedCECEP SAEPULLOHTechnicalLOS / optical power high attenuationPERBAIKAN MODEM LOSS A/N CECEP SAEPULLOH
#6782026-06-05closedSRI LESTARITechnicalONU online but no internetMODEM OFFLINE A/N SRI LESTARI
#6772026-06-05closedSRI HARYANITechnicalSurvey / reconnect / modem removedRECONNECT CUST. AN SRI HARYANI
#6762026-06-05closedAFTAMA SANDITechnicalLOS / optical power high attenuationREDAMAN TINGGI A.N AFTAMA SANDI BATAVIA
#6752026-06-05closedAL BARIAH TRISIANATechnicalLOS / optical power high attenuationMODEM LOSS A/N AL BARIAH TRISIANA
#6742026-06-05closedM AUFA AKMALTechnicalGeneral connectivity / miscKONEKSI OFFLINE M AUFA AKMAL
#6732026-06-04closedInternal TicketAdministrationGeneral connectivity / miscPEMBUATAN LAPORAN MONITORING DAN PERFORMA JARINGAN PPKS - PERIODE MEI
#6722026-06-04closedLUTHFI HERMAWATITechnicalGeneral connectivity / miscPENGECEKAN CUSTOMER BROADBAND A/N LUTHFI HERAWATI
#6712026-06-04closedInternal TicketTechnicalLOS / optical power high attenuationPERBAIKAN ODP - OP.7.2.1/8 - BOMEN
#6692026-06-04closedSMKN 1 GUNUNG PUTRITechnicalInstallation / activationPENGECEKAN PERANGKAT MODEM OFF DAN PENARIKAN KABEL KE BENGKEL MESIN
#6682026-06-04closedSMA PLUS YPHBTechnicalONU online but no internetPERGANTIAN PERANGKAT (CONVERTER)
#6672026-06-04closedM BADRUDINTechnicalONU online but no internetPEMINDAHAN LOKASI MODEM
#6662026-06-03closedNURUL HALIMAHTechnicalLOS / optical power high attenuationMODEM LOSS - AN NURUL HALIMAH
#6652026-06-03closedInternal TicketTechnicalGeneral connectivity / miscPERBAIKAN MITRA CISASAH
#6642026-06-03closedCBN - TPPASTechnicalWiFi / router local slowDISMANTLE ROUTER TPPAS NAMBO
#6632026-06-03closedInternal TicketTechnicalONU online but no internetPENGECEKAN CISASAH
#6622026-06-02closedInternal TicketTechnicalLOS / optical power high attenuationMODEM LOSS A/N MUHAMAD FARHAN
#6612026-06-02closedMUHAMMAD IMAM SUHERMANTechnicalONU online but no internetINSTALASI BROADBAND - A/N MUHAMMAD IMAM SUHERMAN
#6602026-06-02closedWAGIYA LUKMANTechnicalONU online but no internetPERBAIKAN CUSTOMER A/N WAGIYA LUKMAN
#6592026-06-01closedM AUFA AKMALTechnicalLOS / optical power high attenuationKONEKSI OFF MODEM ERROR
#6582026-06-01closedSAYIDAHTechnicalBackbone cable / fiber cutMODEM LOSS A/N SAYIDAH