Monthly Business Review
Laporan tiket 2026-08
Ringkasan performa operasional, pattern dominan, backlog, peak day, dan rekomendasi tindakan.
Total bulan ini
48
Pattern dominan
29
Closed
31
Active backlog
17
Total
48
Closed
31
Active
17
Internal
7
Peak day
14
Masalah utama
Gangguan paling dominan: LOS / optical power high attenuation sebanyak 29 tiket. Ini perlu jadi fokus SOP dan pencegahan utama.
Peak operasi
Peak harian terjadi pada 2026-08-06 dengan 14 tiket. Top topic: Technical.
Customer fokus
Customer dengan tiket terbanyak: Internal Ticket. Gunakan ini untuk audit repeat issue.
Status composition
monthly status
Daily volume
ticket/day
Pattern ranking
top 10
LOS / optical power high attenuation
29ONU online but no internet
12General connectivity / misc
5Modem / ONU hardware error
1Backbone cable / fiber cut
1Ringkasan analisa pattern bulan ini
root cause dominan
Rekomendasi tindakan
ops action
Fokus pencegahan di pattern LOS / optical power high attenuation karena menjadi sumber tiket terbesar bulan 2026-08.
Jadwalkan inspeksi jalur FO/dropcore, cek redaman ONU, dan review titik sambungan dengan keluhan berulang tertinggi.
Pisahkan review ticket internal (7) per topic supaya tidak mencampur incident operasional dengan keluhan customer.
Tuntaskan backlog 17 tiket aktif dengan review aging ticket, owner PIC, dan validasi closure per minggu.
Peak day 2026-08-06 menunjukkan lonjakan signifikan; cek apakah ada gangguan massal, maintenance, atau issue backbone saat tanggal tersebut.
Top customer bulan ini
| Customer | Jumlah |
|---|---|
| Internal Ticket | 7 |
| NURHANI SUPANGKAT | 3 |
| LUSI YANTI | 3 |
| MELA AYU LESTARI | 3 |
| LILIS ROHANA | 2 |
| AMINATUL ROSIDAH | 2 |
| SUMARNI PUPUT | 2 |
| ALDI APRIANSYAH | 1 |
| MASJID NURUL HUDA | 1 |
| HARIADI PROPANTOKO | 1 |
Top topic bulan ini
| Topic | Jumlah |
|---|---|
| Technical | 48 |
Ticket sample
latest 80
| ID | Status | Customer | Subject | Pattern |
|---|---|---|---|---|
| #1031 | open | NENG IDA | PERBAIKAN REDAMAN TINGGI A/N NENG IDA | LOS / optical power high attenuation |
| #1030 | open | Internal Ticket | PERBAIKAN JALUR PON 10 PENGKOLAN | ONU online but no internet |
| #1029 | open | SAEPUDIN HAMZAH | GANTI MODEM AN SAEPUDIN HAMZAH | General connectivity / misc |
| #1028 | open | Internal Ticket | PERBAIKAN ODP LOSS 7.2.6/8 | LOS / optical power high attenuation |
| #1027 | open | MUHAMMAD ROHMAN | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN | LOS / optical power high attenuation |
| #1026 | closed | LILIS ROHANA | PERBAIKAN BROADBAND A/N ADE LILIS ROHANA | ONU online but no internet |
| #1025 | in_progress | SMKN 1 GUNUNG PUTRI | ONU HUBIN dan PERPUSTAKAAN | ONU online but no internet |
| #1024 | closed | OCIH ABIZAR | PERBAIKAN BROADBAND A/N OCIH ABIZAR | LOS / optical power high attenuation |
| #1023 | in_progress | SRI ARIANTI | PERBAIKAN BROADBAND A/N SRI ARIANTI | LOS / optical power high attenuation |
| #1022 | in_progress | FERA ERLINDA | PERBAIKAN BROADBAND A/N FERA ERLINDA | LOS / optical power high attenuation |
| #1021 | closed | TRI BUNGA Y | PERBAIKAN BROADBAND A/N TRI BUNGA Y | LOS / optical power high attenuation |
| #1020 | closed | LUSI YANTI | PERBAIKAN BROADBAND A/N Lusi Yanti | LOS / optical power high attenuation |
| #1019 | in_progress | ROSITA SUDIRJA | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA | LOS / optical power high attenuation |
| #1018 | closed | WIDYAWATI CS | PERBAIKAN BROADBAND A/N WIDYAWATI CS | LOS / optical power high attenuation |
| #1017 | closed | HAERUDIN | PERBAIKAN BROADBAND A/N HAERUDIN | LOS / optical power high attenuation |
| #1016 | closed | LILIS ROHANA | PERBAIKAN BROADBAND A/N LILIS ROHANA | ONU online but no internet |
| #1015 | in_progress | ANDRIYANA/NUNUNG | PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG | ONU online but no internet |
| #1014 | closed | MELA AYU LESTARI | MODEM LOSS - A/N MELA AYU LESTARI | LOS / optical power high attenuation |
| #1013 | closed | Internal Ticket | MODEM LOSS - A/N AHMAD AFFAN | LOS / optical power high attenuation |
| #1012 | in_progress | SANI DAMAI | PERBAIKAN REDAMAN TINGGI A/N SANI DAMAI | LOS / optical power high attenuation |
| #1011 | closed | Internal Ticket | PERBAIKAN ODP OFFLINE 16.1.3/8 | LOS / optical power high attenuation |
| #1010 | closed | SUMARNI PUPUT | PERBAIKAN BROADBAND A/N SUMARNI PUPUT | ONU online but no internet |
| #1009 | closed | LUSI YANTI | PERBAIKAN BROADBAND A/N LUSI YANTI | ONU online but no internet |
| #1008 | closed | MELA AYU LESTARI | PERBAIKAN BROADBAND A/N MELA AYU LESTARI | ONU online but no internet |
| #1007 | in_progress | MASJID NURUL HUDA | MODEM LOSS A/N MASJID NURUL HUDA | LOS / optical power high attenuation |
| #1006 | closed | MELA AYU LESTARI | MODEM LOSS A/N MELA AYU LESTARI | LOS / optical power high attenuation |
| #1005 | closed | AMINATUL ROSIDAH | PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH | ONU online but no internet |
| #1004 | closed | LUSI YANTI | MODEM LOSS A/N LUSI YANTI | LOS / optical power high attenuation |
| #1003 | closed | SUMARNI PUPUT | MODEM LOSS A/N SUMARNI PUPUT | LOS / optical power high attenuation |
| #1002 | closed | AMINATUL ROSIDAH | MODEM LOSS A/N AMINATUL ROSIDAH | LOS / optical power high attenuation |
| #1001 | closed | NURHANI SUPANGKAT | PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT | ONU online but no internet |
| #1000 | closed | ELLY HERLIANTY | PERBAIKAN BROADBAND A/N ELLY HERLIANTY | ONU online but no internet |
| #999 | closed | NURHANI SUPANGKAT | MODEM LOSS - A/N NURHANI SUPANGKAT | LOS / optical power high attenuation |
| #998 | open | ANISSA ZULHIJAH | PENCABUTAN MODEM (UNSUBSCRIBE) AN ANISSA ZULHIJAH | General connectivity / misc |
| #997 | closed | RACHMAN HIDAYAH | MODEM LOSS - A/N RACHMAN HIDAYAH | LOS / optical power high attenuation |
| #996 | closed | SURADI AAM | GANTI MODEM A/N SURADI AAM | ONU online but no internet |
| #995 | in_progress | MARDIYANTI | ADAPTOR MODEM BERMASALAH AN MARDIYANTI | Modem / ONU hardware error |
| #994 | closed | NURHANI SUPANGKAT | MODEM LOSS - A/N NURHANI SUPANGKAT | LOS / optical power high attenuation |
| #993 | closed | Internal Ticket | MODEM LOSS - A/N AHMAD SANTIAJI | LOS / optical power high attenuation |
| #992 | open | NOVIYANSYAH TIAN | DISMANTLE PERANGKAT - NOVIANSYAH TIAN | General connectivity / misc |
| #991 | open | HERA WATI | DISMANTLE PERANGKAT - HERA WATI | General connectivity / misc |
| #990 | open | LISDA JUNIWANTI | DISMANTLE PERANGKAT - LISDA JUNIWANTI | General connectivity / misc |
| #989 | closed | L MASKA | MODEM LOSS - A/N L MASKA | LOS / optical power high attenuation |
| #988 | closed | HARIADI PROPANTOKO | MODEM LOSS - A/N HARIADI PROPANTOKO | LOS / optical power high attenuation |
| #987 | closed | ALDI APRIANSYAH | KONEKSI OFF ALDI APRIANSYAH | LOS / optical power high attenuation |
| #986 | closed | SUCIA WATI | PERBAIKAN REDAMAN TINGGI A/N SUCIA WATI | LOS / optical power high attenuation |
| #985 | closed | Internal Ticket | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 | LOS / optical power high attenuation |
| #984 | closed | Internal Ticket | PENGECEKAN BACKBONE LALADON TO SINBAR | Backbone cable / fiber cut |