Ticket / Y SURYANA
KONEKSI OFF - A/N Y SURYANA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Y SURYANAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #378 | closed | MODEM LOSS A/N Y SURYANA |
Raw JSON
{"id":471,"customer_id":228,"ticket_type":"broadband","eyzet_customer_id":"22730obc220@lldn.net","eyzet_customer_name":"Y SURYANA","employee_id":0,"assigned_role":"noc","request_by":"Y SURYANA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"KONEKSI OFF - A/N Y SURYANA","description":"<ul>\r\n<li>informasi dari customer koneksi tersambung tapi tidak ada internet</li>\r\n<li>Saat di lihat melalui eyzet cust tersebut terpantau offline</li>\r\n<li>Tidak terdapat indikator loss merah pada modem informasi dari cust</li>\r\n<li>Diperlukannya tim untuk melakukan pengecekan terlebih dahulu</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/surya.png\" border=\"0\" alt=\"Attachment\" width=\"642\" style=\"max-width: 100%;height: 439px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":20,"created_at":"2026-04-20 10:10:43","updated_at":"2026-04-22 11:03:43","last_activity":"2026-04-22 11:03:43","company_name":"Y SURYANA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/surya.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/33780.jpg","replies":[{"id":755,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p><!--more--></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/33780.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>redaman tinggi , di sambung ulang kabel di modem , redaman -23 modem aktif lagi</p>","created_at":"2026-04-22 11:01:31"}]}