Ticket / Y SURYANA
MODEM LOSS A/N Y SURYANA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Y SURYANAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #471 | closed | KONEKSI OFF - A/N Y SURYANA |
Raw JSON
{"id":378,"customer_id":228,"ticket_type":"broadband","eyzet_customer_id":"22730obc220@lldn.net","eyzet_customer_name":"Y SURYANA","employee_id":10,"assigned_role":"subscriber","request_by":"Y SURYANA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS A/N Y SURYANA","description":"<ul>\r\n<li>Mendapat keluhan dari cust bahwa terdapat loss pada modem dilokasi </li>\r\n<li>Setelah dicek pada eyzet cust tersebut offline </li>\r\n<li>Redaman OLT pada cust yang lain dengan odp yang sama (OP.10.1.3/8) yaitu -31.834(dbm) hingga -32.376(dbm)</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/y-suryana.png\" border=\"0\" alt=\"Attachment\" width=\"737\" style=\"max-width: 100%;height: 513px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-04-07 14:20:13","updated_at":"2026-04-13 09:35:05","last_activity":"2026-04-13 09:35:05","company_name":"Y SURYANA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":2,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/y-suryana.png","replies":[{"id":586,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"<ul>\r\n \t<li>Kabel bending di tengah, penyelesaian di sambung ulang</li>\r\n</ul>","created_at":"2026-04-10 16:44:34"},{"id":587,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"<ul>\r\n \t<li>Kabel bending di tengah, penyelesaian di sambung ulang</li>\r\n</ul>","created_at":"2026-04-10 16:46:37"}]}