Ticket / SMK Wikrama Bogor
PENGECEKAN JALUR - WIKRAMA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 471Closed 449Resolved 12
Meta
Customer SMK Wikrama BogorStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1031 | open | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | open | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | in_progress | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
| #1020 | closed | PERBAIKAN BROADBAND A/N Lusi Yanti |
| #1019 | in_progress | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA |
| #1018 | closed | PERBAIKAN BROADBAND A/N WIDYAWATI CS |
Raw JSON
{"id":945,"customer_id":120,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"","request_by":"Bapak Catur","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PENGECEKAN JALUR - WIKRAMA","description":"<p>Link termonitor down. Setelah dilakukan pengecekan pada jalur, ditemukan indikasi redaman pada interface yang bersifat hilang timbul (intermittent). Kondisi tersebut menyebabkan koneksi menjadi tidak stabil dan mengakibatkan link mengalami down.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-21-at-11.48.42.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-07-23 20:01:46","updated_at":"2026-07-24 15:30:53","last_activity":"2026-07-24 15:30:53","company_name":"SMK Wikrama Bogor","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":1,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"32","display_name":"Afifah Indriyani"},{"type":"employee","value":"7","display_name":"Muhammad Ichwani Iskandar"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-21-at-11.48.42.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-24-at-15.28.47.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-24-at-15.29.00.jpeg","replies":[{"id":1757,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Link sudah up kembali, ada kendala pada jalur kabel yang menyebabkan redaman up-down.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-24-at-15.28.47.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-24-at-15.29.00.jpeg\" border=\"0\" alt=\"Attachment\" width=\"515\" style=\"max-width: 100%;height: 687px\" /></p>\r\n<p> </p>","created_at":"2026-07-24 15:30:44"}]}