MANAGE SERVICE - SMK WIKRAMA

{"id":890,"customer_id":120,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":7,"assigned_role":"noc","request_by":"Bapak Catur","topic_id":1,"subtopic_id":3,"channel_id":4,"subject":"MANAGE SERVICE - SMK WIKRAMA","description":"<p>Melakukan pengecekan jaringan internal SMK wikrama bogor</p>","status":"closed","priority":"high","created_by":8,"created_at":"2026-07-14 16:52:12","updated_at":"2026-07-17 07:36:16","last_activity":"2026-07-17 07:36:16","company_name":"SMK Wikrama Bogor","topic_name":"Technical","subtopic_name":"Managed Services","channel_name":"Direct Info","status_label":"Closed","employee_name":"Muhammad Ichwani Iskandar","reply_count":3,"assignees":[{"type":"employee","value":"7","display_name":"Muhammad Ichwani Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-10.49.07.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-10.49.12.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-10.54.06.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-10.56.13.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-11.00.59.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-11.03.03.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-11.05.06.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-11.05.52.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-11.18.12.jpeg","replies":[{"id":1620,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 16, 2026 9:00 am<br>• Created By: Ardani Sadid Khairullah<br>• Assigned To: Muhammad Ichwani Iskandar, NOC<br>• Status: changed from Open to In Progress","created_at":"2026-07-15 10:51:09"},{"id":1631,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 17, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-16 21:11:30"},{"id":1632,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<ul>\r\n<li>Pengecekan ping internet pada cmd ✅</li>\r\n<li>Pengecekan ping google pada cmd ✅</li>\r\n<li>Pengecekan ping internet pada router ✅</li>\r\n<li>Pengecekan ping google pada router ✅</li>\r\n<li>Ping gateway rafatek ✅</li>\r\n<li>Ping ke dns server rafatek ✅</li>\r\n<li>Pengecekan status perangkat dan cpu ✅<br /><br />Berdasarkan hasil pelaksanaan Managed Service, tidak ditemukan kendala (issues) pada perangkat maupun. Seluruh fungsi router dan konektivitas berjalan dengan normal. Berdasarkan hasil monitoring, penggunaan bandwidth saat pengecekan berada di kisaran 100 Mbps. Menurut informasi dari pihak sekolah, penggunaan internet saat ini belum maksimal karena aktivitas belajar mengajar masih libur sekolah dalam sekitar satu bulan terakhir.<br />\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-10.49.07.jpeg\" border=\"0\" alt=\"Attachment\" width=\"495\" style=\"max-width: 100%;height: 574px\" /></p>\r\n<p>&nbsp;</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-10.49.12.jpeg\" border=\"0\" alt=\"Attachment\" width=\"496\" style=\"max-width: 100%;height: 588px\" /></p>\r\n<p>&nbsp;</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-10.54.06.jpeg\" border=\"0\" alt=\"Attachment\" width=\"491\" style=\"max-width: 100%;height: 291px\" /></p>\r\n<p>&nbsp;</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-10.56.13.jpeg\" border=\"0\" alt=\"Attachment\" width=\"492\" style=\"max-width: 100%;height: 291px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-11.00.59.jpeg\" border=\"0\" alt=\"Attachment\" width=\"490\" style=\"max-width: 100%;height: 291px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-11.03.03.jpeg\" border=\"0\" alt=\"Attachment\" width=\"491\" style=\"max-width: 100%;height: 72px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-11.05.06.jpeg\" border=\"0\" alt=\"Attachment\" width=\"498\" style=\"max-width: 100%;height: 73px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-11.05.52.jpeg\" border=\"0\" alt=\"Attachment\" width=\"487\" style=\"max-width: 100%;height: 438px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-16-at-11.18.12.jpeg\" border=\"0\" alt=\"Attachment\" width=\"494\" style=\"max-width: 100%;height: 631px\" /></p>\r\n<p>&nbsp;</p>\r\n</li>\r\n</ul>","created_at":"2026-07-17 07:26:25"}]}