SJ Ticket • Dynamic app
Dashboard operasi tiket
Phase 2 redesign: mobile drawer, live table search, date range filter, topic summary, sync toast.
Installation / activation • 2 • top today
Total
710
Closed
672
Resolved
25
Open+Progress
13
Internal
121
Summary per topic
top 8 ticket topic
Technical
681
Other
11
Administration
10
Billing
6
Sales & Marketing
2
Internal topic labels
Technical • 105Administration • 7Billing • 4Other • 4Sales & Marketing • 1
Anomaly per pattern
LOS / optical power high attenuation • 335ONU online but no internet • 144Installation / activation • 76General connectivity / misc • 68Backbone cable / fiber cut • 36WiFi / router local slow • 27Survey / reconnect / modem removed • 12Modem / ONU hardware error • 7
Sync progress status
live backend state
successfetched 710run #7
Ready
History sync run
8 run terakhir
| Run | Status | Started | Finished | Fetched |
|---|---|---|---|---|
| #7 | success | 2026-06-11 18:01:51 | 2026-06-11 18:01:54 | 710 |
| #6 | success | 2026-06-11 16:13:41 | 2026-06-11 16:13:43 | 710 |
| #5 | success | 2026-06-11 16:10:00 | 2026-06-11 16:10:03 | 710 |
| #4 | success | 2026-06-11 16:02:02 | 2026-06-11 16:02:04 | 710 |
| #3 | success | 2026-06-11 16:02:00 | 2026-06-11 16:02:02 | 710 |
| #2 | success | 2026-06-11 15:05:12 | 2026-06-11 15:05:14 | 709 |
| #1 | success | 2026-06-11 14:44:01 | 2026-06-11 14:44:03 | 709 |
Status
Pattern
Trend bulanan
Top issue harian
Customer bermasalah
rank by total + pattern + active
| Customer | Total | Pattern | Aktif | Insight |
|---|---|---|---|---|
| Internal Ticket | 121 | 8 | 4 | open |
| ALAM NGARIUNG RESORT | 23 | 6 | 1 | open |
| SMA PLUS YPHB | 10 | 5 | 0 | open |
| SMK PLUS PELITA NUSANTARA | 8 | 4 | 0 | open |
| PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN | 7 | 4 | 0 | open |
| TAUFIK HIDAYAT | 7 | 3 | 1 | open |
| FINET | 7 | 2 | 0 | open |
| SMKN 1 GUNUNG PUTRI | 5 | 4 | 0 | open |
| RENI NURAEINI | 5 | 3 | 1 | open |
| ADE BAGUS SETYAWAN | 5 | 1 | 1 | open |
Ticket list
live-search enabled • local insight + portal
| ID | Status | Customer | Internal label | Subject | Pattern | Links |
|---|---|---|---|---|---|---|
| #712 | in_progress | Internal Ticket | Internal • Technical | PENARIKAN KABEL 12CORE DI PENGKOLAN SINBAR | General connectivity / misc | |
| #704 | in_progress | Internal Ticket | Internal • Technical | PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG | ONU online but no internet | |
| #703 | resolved | Internal Ticket | Internal • Technical | PERBAIKAN ODP 1.6.4/8 | LOS / optical power high attenuation | |
| #683 | closed | Internal Ticket | Internal • Technical | PENGECEKAN JALUR TO KAMPUS NET | LOS / optical power high attenuation | |
| #673 | closed | Internal Ticket | Internal • Administration | PEMBUATAN LAPORAN MONITORING DAN PERFORMA JARINGAN PPKS - PERIODE MEI | General connectivity / misc | |
| #671 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - OP.7.2.1/8 - BOMEN | LOS / optical power high attenuation | |
| #665 | closed | Internal Ticket | Internal • Technical | PERBAIKAN MITRA CISASAH | General connectivity / misc | |
| #663 | closed | Internal Ticket | Internal • Technical | PENGECEKAN CISASAH | ONU online but no internet | |
| #662 | closed | Internal Ticket | Internal • Technical | MODEM LOSS A/N MUHAMAD FARHAN | LOS / optical power high attenuation | |
| #651 | closed | Internal Ticket | Internal • Technical | BACKBONE KARADENAN TO IATECH DOWN | Backbone cable / fiber cut | |
| #649 | closed | Internal Ticket | Internal • Sales & Marketing | Permintaan SPH untuk layanan koneksi internet dedicated Sekolah Muhammadiyah Boarding School (MBS) Ki Bagus Hadikusumo | Corporate / dedicated link issue | |
| #648 | closed | Internal Ticket | Internal • Technical | Rekapitulasi dan Analisis Permasalahan Periode Mei 2026 | General connectivity / misc | |
| #638 | closed | Internal Ticket | Internal • Technical | ISSUE TERKAIT SAVE KONFIGURASI GAGAL | ONU online but no internet | |
| #630 | closed | Internal Ticket | Internal • Technical | INDIKASI XCON 100G APJII TO MTEN DOWN | ONU online but no internet | |
| #624 | closed | Internal Ticket | Internal • Billing | PERMINTAAN INVOICE IBU IRMA - PT OLYMPIC FURNITURE GEMILANG | General connectivity / misc | |
| #609 | closed | Internal Ticket | Internal • Technical | BACKBONE SINDANG BARANG - ABANET OFFLINE | Backbone cable / fiber cut | |
| #607 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKCBONE - LALADON TO EMPANG | Backbone cable / fiber cut | |
| #602 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS 16.1.12/8 GG AMIL | LOS / optical power high attenuation | |
| #591 | closed | Internal Ticket | Internal • Technical | JALUR BACKBONE SINBAR TO CILEBUT DOWN | Backbone cable / fiber cut | |
| #580 | closed | Internal Ticket | Internal • Technical | OP.16.1.7/8 RUKO OFFLINE | ONU online but no internet | |
| #578 | closed | Internal Ticket | Internal • Technical | PENGECEKAN ODP.6.1.1/8 | LOS / optical power high attenuation | |
| #569 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 16.1.9/8 | LOS / optical power high attenuation | |
| #568 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - ODP.16.1.9/8 DAN 16.1.3/8 | LOS / optical power high attenuation | |
| #545 | closed | Internal Ticket | Internal • Technical | INTERFACE SW CISCO TO SW HUAWEI FULL | ONU online but no internet | |
| #543 | closed | Internal Ticket | Internal • Technical | REQUEST XCON BARU C2IX KE LT 17 MTEN | ONU online but no internet | |
| #542 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI OP.5.1.3/8 SUKASARI | LOS / optical power high attenuation | |
| #532 | closed | Internal Ticket | Internal • Billing | PENGIRIMAN BILLING PERTAMA CUSTOMER HOME | Billing / isolir / payment | |
| #531 | closed | Internal Ticket | Internal • Other | PEMBUATAN JADWAL MEI 2026 | General connectivity / misc | |
| #530 | closed | Internal Ticket | Internal • Billing | PEMBUATAN BILLING CORPORATE | Billing / isolir / payment | |
| #522 | closed | Internal Ticket | Internal • Technical | PERBAIKAN PON 5 | LOS / optical power high attenuation | |
| #518 | closed | Internal Ticket | Internal • Administration | Permintaan penutupan link CBN - Kontrak berakhir s/d 5 Juni 2026 | ONU online but no internet | |
| #514 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - OP.16.1.3/8 GG AMIL | LOS / optical power high attenuation | |
| #513 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS 16.1.3/8 LALADON | LOS / optical power high attenuation | |
| #512 | closed | Internal Ticket | Internal • Technical | PERGANTIAN SFP NAGRAK TO KATULAMPA | ONU online but no internet | |
| #511 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE - NAGRAK TO KATULAMPA | Backbone cable / fiber cut | |
| #506 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE IATECH-KERADENAN | Backbone cable / fiber cut | |
| #505 | closed | Internal Ticket | Internal • Technical | PENGECEKAN DAN PEMBERSIHAN IP PUBLIK RAFATEK | ONU online but no internet | |
| #503 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI 2.1.5/8 & 2.1.6/8 PAGELARAN | LOS / optical power high attenuation | |
| #502 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI 2.1.6/8 PAGELARAN | LOS / optical power high attenuation | |
| #496 | closed | Internal Ticket | Internal • Technical | PENGECKAN ODP OP 3.2.1/8 PLANET BAN | ONU online but no internet | |
| #492 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE - SINDANG BARANG | Backbone cable / fiber cut | |
| #490 | closed | Internal Ticket | Internal • Technical | PON 3 SINDANGBARANG-LOJI TERPANTAU DOWN | LOS / optical power high attenuation | |
| #481 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND - AKMAL PRATAMA | LOS / optical power high attenuation | |
| #480 | closed | Internal Ticket | Internal • Technical | PENGISIAN DATA KOMINFO | ONU online but no internet | |
| #477 | closed | Internal Ticket | Internal • Technical | PENARIKAN KABEL BACKBONE DI BOJONGGEDE | Backbone cable / fiber cut | |
| #465 | closed | Internal Ticket | Internal • Technical | PENGECEKAN PON 3 SINDANGBARANG-LOJI | ONU online but no internet | |
| #464 | closed | Internal Ticket | Internal • Technical | PERBAIKAN REDAMAN ODP TINGGI 9.2.13/8 | LOS / optical power high attenuation | |
| #462 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE KARADENAN TO IATECH | Backbone cable / fiber cut | |
| #454 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - OP.9.2.10/16 LALADON GEDE | LOS / optical power high attenuation | |
| #427 | closed | Internal Ticket | Internal • Technical | PON 5 DOWN WILAYAH SAWAH BARU/CIHERANG | LOS / optical power high attenuation | |
| #421 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI 2.1.10/8 PAGELARAN | LOS / optical power high attenuation | |
| #415 | closed | Internal Ticket | Internal • Technical | RELOKASI VLAN DARI XCON MLD KE MMR | ONU online but no internet | |
| #409 | closed | Internal Ticket | Internal • Technical | Pergantian sfp 10G | General connectivity / misc | |
| #403 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP.14.1.6/8 IBNU AQIL | LOS / optical power high attenuation | |
| #400 | closed | Internal Ticket | Internal • Technical | BACBONE NAGRAK TO PAJAJARAN DOWN | Backbone cable / fiber cut | |
| #394 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE OP.14.1.11/8 LLD | ONU online but no internet | |
| #381 | closed | Internal Ticket | Internal • Technical | PENGECEKAN JALUR KABEL BROADBAND | ONU online but no internet | |
| #367 | closed | Internal Ticket | Internal • Technical | ODP OP.4.1.2/8 PAGELARAN /3 OFFLINE | ONU online but no internet | |
| #365 | closed | Internal Ticket | Internal • Technical | SURVEY & INSTALLASI - AN ZULKIFLI | ONU online but no internet | |
| #362 | closed | Internal Ticket | Internal • Technical | PENGECEKAN OP REDAMAN TINGGI 9.2.10 ATAS | LOS / optical power high attenuation | |
| #354 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 8.1.5/8 PAGELARAN | LOS / optical power high attenuation | |
| #332 | closed | Internal Ticket | Internal • Technical | OP.9.2.14/8 REDAMAN TINGGI | LOS / optical power high attenuation | |
| #330 | closed | Internal Ticket | Internal • Technical | TES TIKET PERANGKAT | General connectivity / misc | |
| #326 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS 5.1.1/8 PAK ICA | LOS / optical power high attenuation | |
| #325 | closed | Internal Ticket | Internal • Technical | MIGRASI PERANGKAT DARI RAK IMS LANTAI 6 KE RAK RAFATEK LANTAI 17 | Installation / activation | |
| #320 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 1.2.2/8 OM BOY | LOS / optical power high attenuation | |
| #316 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 1.6.5/8 DAN 1.6.1/8 | LOS / optical power high attenuation | |
| #291 | closed | Internal Ticket | Internal • Technical | ODP OP.3.1.1/8 PONDOK KENCANA OFFLINE | LOS / optical power high attenuation | |
| #290 | closed | Internal Ticket | Internal • Technical | PON 8 PAGELARAN LOSS | Backbone cable / fiber cut | |
| #289 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI 9.2.13/8 | LOS / optical power high attenuation | |
| #287 | closed | Internal Ticket | Internal • Technical | PENGECEKAN KONEKSI BIX DOWN | ONU online but no internet | |
| #263 | resolved | Internal Ticket | Internal • Technical | PERBAIKAN ODC OFFLINE OC.7.2/16 NUANSA ASRI | ONU online but no internet | |
| #252 | closed | Internal Ticket | Internal • Technical | PENGECEKAN JALUR LINK KATULAMPA KE NAGRAK TERPANTAU DOWN | ONU online but no internet | |
| #248 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS OP.2.7.1/8 RPH | LOS / optical power high attenuation | |
| #247 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS - OP.2.1.7/8 RPH | LOS / optical power high attenuation | |
| #234 | closed | Internal Ticket | Internal • Technical | ODP.6.1.1/8 MUSHOLA/OLAN GANG ODING LOSS | LOS / optical power high attenuation | |
| #200 | closed | Internal Ticket | Internal • Technical | SURVEI JALUR BACKUP LINK SMA PLUS YPHB | Installation / activation | |
| #199 | closed | Internal Ticket | Internal • Technical | ODC LOSS | LOS / optical power high attenuation | |
| #198 | closed | Internal Ticket | Internal • Technical | SURVEI JALUR BACKUP LINK PPKS UNIT BOGOR | General connectivity / misc | |
| #192 | closed | Internal Ticket | Internal • Technical | PENGECEKAN ODC PON 2 TAMAN PAGELARAN | General connectivity / misc | |
| #190 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE EMPANG - TAMAN SARI | Backbone cable / fiber cut | |
| #189 | closed | Internal Ticket | Internal • Technical | INSTALLASI ODP SINDANG BARANG | Installation / activation | |
| #187 | closed | Internal Ticket | Internal • Technical | PENARIKAN BACKBONE DAN INSTALLASI ODP | Backbone cable / fiber cut | |
| #186 | closed | Internal Ticket | Internal • Technical | OC.2.1/16 - BUKIT ASRI OFFLINE | ONU online but no internet | |
| #185 | closed | Internal Ticket | Internal • Technical | OC.2.1/16 PAGELARAN PALM OFFLINE | ONU online but no internet | |
| #151 | closed | Internal Ticket | Internal • Technical | INSTALLASI ODP | Installation / activation | |
| #147 | closed | Internal Ticket | Internal • Technical | SURVEY & INSTALLASI - AN MAS AGUS ARDHY | ONU online but no internet | |
| #146 | closed | Internal Ticket | Internal • Technical | SURVEY & INSTALLASI - AN EKA PUSPITA SARI | ONU online but no internet | |
| #142 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 14.1.11/8 REDAMAN TINGGI | LOS / optical power high attenuation | |
| #139 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE OP.1.1.1/8 BNT JATI | ONU online but no internet | |
| #138 | closed | Internal Ticket | Internal • Billing | TES TIKET MENTION | ONU online but no internet | |
| #137 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 1.2.6/8 PUSKESMAS | ONU online but no internet | |
| #126 | closed | Internal Ticket | Internal • Technical | PENGECEKAN JALUR BACKBONE KATULAMPA-NAGRAK | Backbone cable / fiber cut | |
| #123 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 15.1.4/8 DAN 15.1.8/8 BENDUNGAN | LOS / optical power high attenuation | |
| #119 | closed | Internal Ticket | Internal • Technical | BACBONE EMPANG TO ODING CUT | General connectivity / misc | |
| #117 | closed | Internal Ticket | Internal • Technical | OP 6.1.2/8 & OP 6.1.8/8 OFFLINE DAN REDAMAN TINGGI | LOS / optical power high attenuation | |
| #116 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 6.1.2/8 LALADON BARU | LOS / optical power high attenuation | |
| #113 | closed | Internal Ticket | Internal • Technical | ODP OP.6.1.5/8 LALADON BARU OFFLINE | LOS / optical power high attenuation | |
| #107 | closed | Internal Ticket | Internal • Technical | JALUR BACKBONE PONDOK KENCANA LOSS | Backbone cable / fiber cut | |
| #86 | closed | Internal Ticket | Internal • Technical | PENGGANTIAN UPS POP PABUARAN CIBINONG | ONU online but no internet |