SJ Ticket • Insight Dashboard
Dashboard operasi tiket
Warna lebih hidup, hierarchy lebih tegas, dan fokus ke insight yang cepat dibaca. Monitor volume, pattern dominan, customer repeat, dan status sync dari satu layar.
ONU online but no internet • 1 • top today
Total tickets
1020
Dominant pattern
471
Closed rate
96%
Active issue
20
Total
1020
Closed
977
Resolved
23
Open+Progress
20
Internal
155
Category pulse
pattern composition
Production trend
trend bulanan tiket
Sync status
success
Run tracking
#13
Ready
Summary per topic
top 8 topic volume
Technical
990Administration
11Other
11Billing
6Sales & Marketing
2Pattern anomaly feed
akumulasi issue harian
Pattern 1
LOS / optical power high attenuation
Pattern 2
ONU online but no internet
Pattern 3
Installation / activation
Pattern 4
General connectivity / misc
Pattern 5
Backbone cable / fiber cut
Pattern 6
WiFi / router local slow
Pattern 7
Modem / ONU hardware error
Pattern 8
Survey / reconnect / modem removed
Internal topic labels
label ticket internal
Technical • 139Administration • 7Billing • 4Other • 4Sales & Marketing • 1
Internal ticket dipisah supaya gangguan customer tidak campur dengan pekerjaan operasional internal.
History sync run
8 run terakhir
| Run | Status | Started | Finished | Fetched |
|---|---|---|---|---|
| #13 | success | 2026-08-09 06:37:25 | 2026-08-09 06:37:33 | 1020 |
| #12 | success | 2026-08-09 05:58:35 | 2026-08-09 05:58:42 | 1020 |
| #11 | success | 2026-08-09 05:57:40 | 2026-08-09 05:57:49 | 1020 |
| #10 | success | 2026-06-29 21:56:59 | 2026-06-29 21:57:05 | 774 |
| #9 | success | 2026-06-28 21:48:32 | 2026-06-28 21:48:38 | 774 |
| #8 | success | 2026-06-18 11:01:41 | 2026-06-18 11:01:44 | 745 |
| #7 | success | 2026-06-11 18:01:51 | 2026-06-11 18:01:54 | 710 |
| #6 | success | 2026-06-11 16:13:41 | 2026-06-11 16:13:43 | 710 |
Pattern distribution
top pattern
Daily issue pulse
14 hari terakhir
Customer bermasalah
Daftar customer dengan total tiket tinggi, pattern beragam, dan tiket aktif untuk prioritas penanganan.
Internal Ticket155aktif 3
ALAM NGARIUNG RESORT31aktif 0
SMA PLUS YPHB14aktif 0
Repeat customer
Customer volume tertinggi bisa dipakai untuk audit kualitas jalur, area, dan cluster gangguan berulang.
Internal Ticket155tickets
ALAM NGARIUNG RESORT31tickets
SMA PLUS YPHB14tickets
Quick response lane
Buka analisa pattern untuk root cause, atau customer page untuk riwayat lengkap per pelanggan.
Customer bermasalah
rank by total + pattern + active
| Customer | Total | Pattern | Aktif | Insight |
|---|---|---|---|---|
| Internal Ticket | 155 | 8 | 3 | open |
| ALAM NGARIUNG RESORT | 31 | 6 | 0 | open |
| SMA PLUS YPHB | 14 | 5 | 0 | open |
| PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN | 9 | 5 | 0 | open |
| SMK PLUS PELITA NUSANTARA | 9 | 4 | 0 | open |
| FINET | 8 | 3 | 0 | open |
| SMKN 1 GUNUNG PUTRI | 7 | 5 | 1 | open |
| TAUFIK HIDAYAT | 7 | 3 | 1 | open |
| MELA AYU LESTARI | 7 | 2 | 0 | open |
| SMK Wikrama Bogor | 6 | 5 | 0 | open |
Repeat customer
top customer volume
| Customer | Jumlah | Insight |
|---|---|---|
| Internal Ticket | 155 | open |
| ALAM NGARIUNG RESORT | 31 | open |
| SMA PLUS YPHB | 14 | open |
| PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN | 9 | open |
| SMK PLUS PELITA NUSANTARA | 9 | open |
| FINET | 8 | open |
| MELA AYU LESTARI | 7 | open |
| TAUFIK HIDAYAT | 7 | open |
| SMKN 1 GUNUNG PUTRI | 7 | open |
| SMK Wikrama Bogor | 6 | open |
Ticket list
live-search enabled • local insight + portal
| ID | Status | Customer | Internal label | Subject | Pattern | Links |
|---|---|---|---|---|---|---|
| #1030 | open | Internal Ticket | Internal • Technical | PERBAIKAN JALUR PON 10 PENGKOLAN | ONU online but no internet | |
| #1028 | open | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS 7.2.6/8 | LOS / optical power high attenuation | |
| #1013 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N AHMAD AFFAN | LOS / optical power high attenuation | |
| #1011 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 16.1.3/8 | LOS / optical power high attenuation | |
| #993 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N AHMAD SANTIAJI | LOS / optical power high attenuation | |
| #985 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 | LOS / optical power high attenuation | |
| #984 | closed | Internal Ticket | Internal • Technical | PENGECEKAN BACKBONE LALADON TO SINBAR | Backbone cable / fiber cut | |
| #970 | closed | Internal Ticket | Internal • Technical | RO, SW DOWN - BANTAR KEMANG | LOS / optical power high attenuation | |
| #969 | closed | Internal Ticket | Internal • Technical | SURVEI LOKASI BARU POP PADJAJARAN | General connectivity / misc | |
| #965 | closed | Internal Ticket | Internal • Technical | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI | LOS / optical power high attenuation | |
| #955 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE | ONU online but no internet | |
| #953 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP5.1.15/8 | ONU online but no internet | |
| #952 | closed | Internal Ticket | Internal • Technical | PENGUKURAN KABEL BACKBONE | Backbone cable / fiber cut | |
| #951 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 1.1.5/8 | ONU online but no internet | |
| #946 | closed | Internal Ticket | Internal • Technical | PENARIKAN JALUR ODP - PON 2 PAGELARAN | Backbone cable / fiber cut | |
| #938 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 5.1.12 - LOSS | LOS / optical power high attenuation | |
| #926 | closed | Internal Ticket | Internal • Technical | LALADON TO SW SINBAR TERPANTAU DOWN | Backbone cable / fiber cut | |
| #910 | closed | Internal Ticket | Internal • Technical | ODP 9.2.4/8 LOSS | LOS / optical power high attenuation | |
| #908 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - OP.14.1.11/8 LLD | LOS / optical power high attenuation | |
| #898 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N SITI JUBAEDAH | LOS / optical power high attenuation | |
| #897 | closed | Internal Ticket | Internal • Technical | ODP 5 LOJI LOSS | LOS / optical power high attenuation | |
| #879 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N MULYADI CS | General connectivity / misc | |
| #876 | closed | Internal Ticket | Internal • Technical | PENGECEKAN MODEM CISASAH | LOS / optical power high attenuation | |
| #863 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N SITI MULYENI | ONU online but no internet | |
| #861 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N SIDIK DARMAWAN | ONU online but no internet | |
| #859 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N RUSDI | ONU online but no internet | |
| #856 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N PUTRI GEMBIRA WATI | ONU online but no internet | |
| #855 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N OKIM | ONU online but no internet | |
| #793 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP.2.1.5/8 | ONU online but no internet | |
| #792 | closed | Internal Ticket | Internal • Technical | SURVEI MITRA - CIBINONG | General connectivity / misc | |
| #772 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 2.3.1/8-BUKIT ASRI | LOS / optical power high attenuation | |
| #754 | closed | Internal Ticket | Internal • Technical | SURVEI CALON MITRA BARU RAFATEK - SIRNAGALIH | General connectivity / misc | |
| #744 | closed | Internal Ticket | Internal • Technical | PENGECEKAN JALUR TO KAMPUS NET | Backbone cable / fiber cut | |
| #733 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 5.1.3/8 SUKASARI | LOS / optical power high attenuation | |
| #712 | closed | Internal Ticket | Internal • Technical | PENARIKAN KABEL 12CORE DI PENGKOLAN SINBAR | General connectivity / misc | |
| #704 | closed | Internal Ticket | Internal • Technical | PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG | ONU online but no internet | |
| #703 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 1.6.4/8 | LOS / optical power high attenuation | |
| #683 | closed | Internal Ticket | Internal • Technical | PENGECEKAN JALUR TO KAMPUS NET | LOS / optical power high attenuation | |
| #673 | closed | Internal Ticket | Internal • Administration | PEMBUATAN LAPORAN MONITORING DAN PERFORMA JARINGAN PPKS - PERIODE MEI | General connectivity / misc | |
| #671 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - OP.7.2.1/8 - BOMEN | LOS / optical power high attenuation | |
| #665 | closed | Internal Ticket | Internal • Technical | PERBAIKAN MITRA CISASAH | General connectivity / misc | |
| #663 | closed | Internal Ticket | Internal • Technical | PENGECEKAN CISASAH | ONU online but no internet | |
| #662 | closed | Internal Ticket | Internal • Technical | MODEM LOSS A/N MUHAMAD FARHAN | LOS / optical power high attenuation | |
| #651 | closed | Internal Ticket | Internal • Technical | BACKBONE KARADENAN TO IATECH DOWN | Backbone cable / fiber cut | |
| #649 | closed | Internal Ticket | Internal • Sales & Marketing | Permintaan SPH untuk layanan koneksi internet dedicated Sekolah Muhammadiyah Boarding School (MBS) Ki Bagus Hadikusumo | Corporate / dedicated link issue | |
| #648 | closed | Internal Ticket | Internal • Technical | Rekapitulasi dan Analisis Permasalahan Periode Mei 2026 | General connectivity / misc | |
| #638 | closed | Internal Ticket | Internal • Technical | ISSUE TERKAIT SAVE KONFIGURASI GAGAL | ONU online but no internet | |
| #630 | closed | Internal Ticket | Internal • Technical | INDIKASI XCON 100G APJII TO MTEN DOWN | ONU online but no internet | |
| #624 | closed | Internal Ticket | Internal • Billing | PERMINTAAN INVOICE IBU IRMA - PT OLYMPIC FURNITURE GEMILANG | General connectivity / misc | |
| #609 | closed | Internal Ticket | Internal • Technical | BACKBONE SINDANG BARANG - ABANET OFFLINE | Backbone cable / fiber cut | |
| #607 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKCBONE - LALADON TO EMPANG | Backbone cable / fiber cut | |
| #602 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS 16.1.12/8 GG AMIL | LOS / optical power high attenuation | |
| #591 | closed | Internal Ticket | Internal • Technical | JALUR BACKBONE SINBAR TO CILEBUT DOWN | Backbone cable / fiber cut | |
| #580 | closed | Internal Ticket | Internal • Technical | OP.16.1.7/8 RUKO OFFLINE | ONU online but no internet | |
| #578 | closed | Internal Ticket | Internal • Technical | PENGECEKAN ODP.6.1.1/8 | LOS / optical power high attenuation | |
| #569 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 16.1.9/8 | LOS / optical power high attenuation | |
| #568 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - ODP.16.1.9/8 DAN 16.1.3/8 | LOS / optical power high attenuation | |
| #545 | closed | Internal Ticket | Internal • Technical | INTERFACE SW CISCO TO SW HUAWEI FULL | ONU online but no internet | |
| #543 | closed | Internal Ticket | Internal • Technical | REQUEST XCON BARU C2IX KE LT 17 MTEN | ONU online but no internet | |
| #542 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI OP.5.1.3/8 SUKASARI | LOS / optical power high attenuation | |
| #532 | closed | Internal Ticket | Internal • Billing | PENGIRIMAN BILLING PERTAMA CUSTOMER HOME | Billing / isolir / payment | |
| #531 | closed | Internal Ticket | Internal • Other | PEMBUATAN JADWAL MEI 2026 | General connectivity / misc | |
| #530 | closed | Internal Ticket | Internal • Billing | PEMBUATAN BILLING CORPORATE | Billing / isolir / payment | |
| #522 | closed | Internal Ticket | Internal • Technical | PERBAIKAN PON 5 | LOS / optical power high attenuation | |
| #518 | closed | Internal Ticket | Internal • Administration | Permintaan penutupan link CBN - Kontrak berakhir s/d 5 Juni 2026 | ONU online but no internet | |
| #514 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - OP.16.1.3/8 GG AMIL | LOS / optical power high attenuation | |
| #513 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS 16.1.3/8 LALADON | LOS / optical power high attenuation | |
| #512 | closed | Internal Ticket | Internal • Technical | PERGANTIAN SFP NAGRAK TO KATULAMPA | ONU online but no internet | |
| #511 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE - NAGRAK TO KATULAMPA | Backbone cable / fiber cut | |
| #506 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE IATECH-KERADENAN | Backbone cable / fiber cut | |
| #505 | closed | Internal Ticket | Internal • Technical | PENGECEKAN DAN PEMBERSIHAN IP PUBLIK RAFATEK | ONU online but no internet | |
| #503 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI 2.1.5/8 & 2.1.6/8 PAGELARAN | LOS / optical power high attenuation | |
| #502 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI 2.1.6/8 PAGELARAN | LOS / optical power high attenuation | |
| #496 | closed | Internal Ticket | Internal • Technical | PENGECKAN ODP OP 3.2.1/8 PLANET BAN | ONU online but no internet | |
| #492 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE - SINDANG BARANG | Backbone cable / fiber cut | |
| #490 | closed | Internal Ticket | Internal • Technical | PON 3 SINDANGBARANG-LOJI TERPANTAU DOWN | LOS / optical power high attenuation | |
| #481 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND - AKMAL PRATAMA | LOS / optical power high attenuation | |
| #480 | closed | Internal Ticket | Internal • Technical | PENGISIAN DATA KOMINFO | ONU online but no internet | |
| #477 | closed | Internal Ticket | Internal • Technical | PENARIKAN KABEL BACKBONE DI BOJONGGEDE | Backbone cable / fiber cut | |
| #465 | closed | Internal Ticket | Internal • Technical | PENGECEKAN PON 3 SINDANGBARANG-LOJI | ONU online but no internet | |
| #464 | closed | Internal Ticket | Internal • Technical | PERBAIKAN REDAMAN ODP TINGGI 9.2.13/8 | LOS / optical power high attenuation | |
| #462 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE KARADENAN TO IATECH | Backbone cable / fiber cut | |
| #454 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - OP.9.2.10/16 LALADON GEDE | LOS / optical power high attenuation | |
| #427 | closed | Internal Ticket | Internal • Technical | PON 5 DOWN WILAYAH SAWAH BARU/CIHERANG | LOS / optical power high attenuation | |
| #421 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI 2.1.10/8 PAGELARAN | LOS / optical power high attenuation | |
| #415 | closed | Internal Ticket | Internal • Technical | RELOKASI VLAN DARI XCON MLD KE MMR | ONU online but no internet | |
| #409 | closed | Internal Ticket | Internal • Technical | Pergantian sfp 10G | General connectivity / misc | |
| #403 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP.14.1.6/8 IBNU AQIL | LOS / optical power high attenuation | |
| #400 | closed | Internal Ticket | Internal • Technical | BACBONE NAGRAK TO PAJAJARAN DOWN | Backbone cable / fiber cut | |
| #394 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE OP.14.1.11/8 LLD | ONU online but no internet | |
| #381 | closed | Internal Ticket | Internal • Technical | PENGECEKAN JALUR KABEL BROADBAND | ONU online but no internet | |
| #367 | closed | Internal Ticket | Internal • Technical | ODP OP.4.1.2/8 PAGELARAN /3 OFFLINE | ONU online but no internet | |
| #365 | closed | Internal Ticket | Internal • Technical | SURVEY & INSTALLASI - AN ZULKIFLI | ONU online but no internet | |
| #362 | closed | Internal Ticket | Internal • Technical | PENGECEKAN OP REDAMAN TINGGI 9.2.10 ATAS | LOS / optical power high attenuation | |
| #354 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 8.1.5/8 PAGELARAN | LOS / optical power high attenuation | |
| #332 | closed | Internal Ticket | Internal • Technical | OP.9.2.14/8 REDAMAN TINGGI | LOS / optical power high attenuation | |
| #330 | closed | Internal Ticket | Internal • Technical | TES TIKET PERANGKAT | General connectivity / misc | |
| #326 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS 5.1.1/8 PAK ICA | LOS / optical power high attenuation | |
| #325 | closed | Internal Ticket | Internal • Technical | MIGRASI PERANGKAT DARI RAK IMS LANTAI 6 KE RAK RAFATEK LANTAI 17 | Installation / activation | |
| #320 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 1.2.2/8 OM BOY | LOS / optical power high attenuation |