SJ Ticket • Insight Dashboard
Dashboard operasi tiket
Warna lebih hidup, hierarchy lebih tegas, dan fokus ke insight yang cepat dibaca. Monitor volume, pattern dominan, customer repeat, dan status sync dari satu layar.
LOS / optical power high attenuation • 4 • top today
Total tickets
1293
Dominant pattern
667
Closed rate
96%
Active issue
28
Total
1293
Closed
1242
Resolved
23
Open+Progress
28
Internal
218
Category pulse
pattern composition
Production trend
trend bulanan tiket
Sync status
running
Run tracking
#26
Ready
Summary per topic
top 8 topic volume
Technical
1257Other
17Administration
11Billing
6Sales & Marketing
2Pattern anomaly feed
akumulasi issue harian
Pattern 1
LOS / optical power high attenuation
Pattern 2
ONU online but no internet
Pattern 3
Installation / activation
Pattern 4
General connectivity / misc
Pattern 5
Backbone cable / fiber cut
Pattern 6
WiFi / router local slow
Pattern 7
Modem / ONU hardware error
Pattern 8
Survey / reconnect / modem removed
Internal topic labels
label ticket internal
Technical • 202Administration • 7Other • 4Billing • 4Sales & Marketing • 1
Internal ticket dipisah supaya gangguan customer tidak campur dengan pekerjaan operasional internal.
History sync run
8 run terakhir
| Run | Status | Started | Finished | Fetched |
|---|---|---|---|---|
| #26 | running | 2026-10-06 08:43:59 | 0 | |
| #25 | success | 2026-10-06 06:00:13 | 2026-10-06 06:00:23 | 1293 |
| #24 | success | 2026-10-04 08:23:45 | 2026-10-04 08:23:56 | 1279 |
| #23 | success | 2026-09-29 05:26:02 | 2026-09-29 05:26:12 | 1227 |
| #22 | success | 2026-09-19 04:18:50 | 2026-09-19 04:19:02 | 1095 |
| #21 | success | 2026-09-15 04:13:14 | 2026-09-15 04:13:23 | 1095 |
| #20 | success | 2026-09-12 03:45:55 | 2026-09-12 03:46:04 | 1094 |
| #19 | success | 2026-09-05 21:11:17 | 2026-09-05 21:11:26 | 1094 |
Pattern distribution
top pattern
Daily issue pulse
14 hari terakhir
Customer bermasalah
Daftar customer dengan total tiket tinggi, pattern beragam, dan tiket aktif untuk prioritas penanganan.
Internal Ticket218aktif 4
ALAM NGARIUNG RESORT41aktif 0
SMA PLUS YPHB16aktif 0
Repeat customer
Customer volume tertinggi bisa dipakai untuk audit kualitas jalur, area, dan cluster gangguan berulang.
Internal Ticket218tickets
ALAM NGARIUNG RESORT41tickets
SMA PLUS YPHB16tickets
Quick response lane
Buka analisa pattern untuk root cause, atau customer page untuk riwayat lengkap per pelanggan.
Customer bermasalah
rank by total + pattern + active
| Customer | Total | Pattern | Aktif | Insight |
|---|---|---|---|---|
| Internal Ticket | 218 | 8 | 4 | open |
| ALAM NGARIUNG RESORT | 41 | 6 | 0 | open |
| SMA PLUS YPHB | 16 | 6 | 0 | open |
| PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN | 14 | 5 | 0 | open |
| SMK PLUS PELITA NUSANTARA | 12 | 4 | 0 | open |
| SMK Wikrama Bogor | 10 | 6 | 0 | open |
| SMKN 1 GUNUNG PUTRI | 10 | 5 | 0 | open |
| PT DANUSARI MITRA SEJAHTERA (DMS) | 10 | 4 | 0 | open |
| FINET | 8 | 3 | 0 | open |
| MELA AYU LESTARI | 8 | 2 | 0 | open |
Repeat customer
top customer volume
| Customer | Jumlah | Insight |
|---|---|---|
| Internal Ticket | 218 | open |
| ALAM NGARIUNG RESORT | 41 | open |
| SMA PLUS YPHB | 16 | open |
| PUSAT PENELITIAN KELAPA SAWIT (PPKS) - KEHUTANAN | 14 | open |
| SMK PLUS PELITA NUSANTARA | 12 | open |
| SMKN 1 GUNUNG PUTRI | 10 | open |
| PT DANUSARI MITRA SEJAHTERA (DMS) | 10 | open |
| SMK Wikrama Bogor | 10 | open |
| FINET | 8 | open |
| MELA AYU LESTARI | 8 | open |
Ticket list
live-search enabled • local insight + portal
| ID | Status | Customer | Internal label | Subject | Pattern | Links |
|---|---|---|---|---|---|---|
| #1300 | in_progress | Internal Ticket | Internal • Technical | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA | Backbone cable / fiber cut | |
| #1298 | closed | Internal Ticket | Internal • Technical | MODEM LOSS AN FAYZA NURSALSABILA PUTRI | LOS / optical power high attenuation | |
| #1295 | in_progress | Internal Ticket | Internal • Technical | MODEM LOSS AN POS PONDOK KENCANA | LOS / optical power high attenuation | |
| #1294 | in_progress | Internal Ticket | Internal • Technical | PENARIKAN KABEL ODP 14.1.7 | General connectivity / misc | |
| #1253 | closed | Internal Ticket | Internal • Technical | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON | ONU online but no internet | |
| #1252 | closed | Internal Ticket | Internal • Technical | JALUR IATECH KEARAH KARADENAN PUTUS | Backbone cable / fiber cut | |
| #1250 | closed | Internal Ticket | Internal • Technical | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL | General connectivity / misc | |
| #1248 | closed | Internal Ticket | Internal • Technical | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL | ONU online but no internet | |
| #1247 | closed | Internal Ticket | Internal • Technical | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 | ONU online but no internet | |
| #1246 | closed | Internal Ticket | Internal • Technical | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN | ONU online but no internet | |
| #1208 | closed | Internal Ticket | Internal • Technical | MODEM LOSS AN UMAS | LOS / optical power high attenuation | |
| #1204 | closed | Internal Ticket | Internal • Technical | MODEM LOSS A/N CHANDRA KURNIAWAN | LOS / optical power high attenuation | |
| #1202 | closed | Internal Ticket | Internal • Technical | PERBAIKAN OP.5.1.12 KP SAWAH | General connectivity / misc | |
| #1201 | closed | Internal Ticket | Internal • Technical | PERBAIKAN OP.16.1.3/8 GG AMIL | General connectivity / misc | |
| #1195 | closed | Internal Ticket | Internal • Technical | TRAFFIC DOWN IIX APJII 26/09/2026 | ONU online but no internet | |
| #1158 | closed | Internal Ticket | Internal • Technical | PERBAIKA OP.16.1.3/8 GG AMIL | LOS / optical power high attenuation | |
| #1157 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 3.1.2, 3.1.3, 3.1.7 PONDOK KENCANA | General connectivity / misc | |
| #1156 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OP.10.1.6/8 REDAMAN TINGGI | LOS / optical power high attenuation | |
| #1155 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 3.1.7/8 PONDOK KENCANA | General connectivity / misc | |
| #1154 | closed | Internal Ticket | Internal • Technical | MODEM LOSS A/N NOVAN EKY | LOS / optical power high attenuation | |
| #1152 | closed | Internal Ticket | Internal • Technical | MODEM LOSS A/N HENDRA NIA | LOS / optical power high attenuation | |
| #1148 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP ODP 10.1.6 | LOS / optical power high attenuation | |
| #1146 | closed | Internal Ticket | Internal • Technical | MODEM LOSS A/N ANDIKA SAPUTRA | LOS / optical power high attenuation | |
| #1130 | closed | Internal Ticket | Internal • Technical | MODEM LOSS A/N ATIK NIRMALASARI | LOS / optical power high attenuation | |
| #1126 | closed | Internal Ticket | Internal • Technical | LOSS | LOS / optical power high attenuation | |
| #1125 | closed | Internal Ticket | Internal • Technical | PERBAIKAN CUSTOMER BROADBAND A/N HASAN MUBAROK | LOS / optical power high attenuation | |
| #1124 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/NH. SAEPULLAH S.H.I | General connectivity / misc | |
| #1123 | closed | Internal Ticket | Internal • Technical | MODEM LOSS/H. SAEPULLAH S.H.I | LOS / optical power high attenuation | |
| #1122 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N ABDUL WAHID | LOS / optical power high attenuation | |
| #1121 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N MULYADI | General connectivity / misc | |
| #1113 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N HILMAN FIRMANSYAH SBR | Installation / activation | |
| #1112 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N FAYZA NURSALSABILA PUTRI | WiFi / router local slow | |
| #1111 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N suciawati | WiFi / router local slow | |
| #1110 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N NIKSON PARLINDUNGAN | WiFi / router local slow | |
| #1109 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N ABDULLAH HANAFI | WiFi / router local slow | |
| #1108 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N NENAH MARIYANAH | WiFi / router local slow | |
| #1107 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N Muhamad Dodi Nurdin | Installation / activation | |
| #1105 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N RINA | LOS / optical power high attenuation | |
| #1104 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N ARTI SRI INDIYARTI | WiFi / router local slow | |
| #1103 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N SYARIFAH | General connectivity / misc | |
| #1102 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N ADIN HERDIANA | WiFi / router local slow | |
| #1101 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N ADITYA GALIH | WiFi / router local slow | |
| #1100 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N ETI ROHMAWATI | WiFi / router local slow | |
| #1099 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N ENDANG ZARKASIH | LOS / optical power high attenuation | |
| #1098 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N SOPANDI DEVI | LOS / optical power high attenuation | |
| #1097 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N ADIN HERDIANA | LOS / optical power high attenuation | |
| #1096 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N FATONAH FITRI | WiFi / router local slow | |
| #1095 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N RIO FEBRIAN | WiFi / router local slow | |
| #1094 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N akhyar laladon baru | LOS / optical power high attenuation | |
| #1093 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N Dewi Mirawati | LOS / optical power high attenuation | |
| #1092 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N Dewi Mirawati | LOS / optical power high attenuation | |
| #1091 | closed | Internal Ticket | Internal • Technical | KONEKSI OFF | ONU online but no internet | |
| #1090 | closed | Internal Ticket | Internal • Technical | KONEKSI OFFD | ONU online but no internet | |
| #1085 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS KALINGGA | LOS / optical power high attenuation | |
| #1084 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 16.1.10/8 LALADON GRANDE | ONU online but no internet | |
| #1075 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 14.1.14/8-GG DAMAI | LOS / optical power high attenuation | |
| #1074 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N KARDA IPANG | LOS / optical power high attenuation | |
| #1071 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 15.1.1/8-BENDUNGAN | ONU online but no internet | |
| #1066 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/NBELLA AYU BENITA | LOS / optical power high attenuation | |
| #1065 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N ACHMAD MAULANA | LOS / optical power high attenuation | |
| #1061 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N ROMADAN KURDI | LOS / optical power high attenuation | |
| #1050 | closed | Internal Ticket | Internal • Technical | MODEM LOSS A/N ELFIRA SUHARYATI | LOS / optical power high attenuation | |
| #1042 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 16.1.11/8 DAN 16.1.13/8 GG AMIL | ONU online but no internet | |
| #1030 | closed | Internal Ticket | Internal • Technical | PERBAIKAN JALUR PON 10 PENGKOLAN | ONU online but no internet | |
| #1028 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP LOSS 7.2.6/8 | LOS / optical power high attenuation | |
| #1013 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N AHMAD AFFAN | LOS / optical power high attenuation | |
| #1011 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 16.1.3/8 | LOS / optical power high attenuation | |
| #993 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N AHMAD SANTIAJI | LOS / optical power high attenuation | |
| #985 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 | LOS / optical power high attenuation | |
| #984 | closed | Internal Ticket | Internal • Technical | PENGECEKAN BACKBONE LALADON TO SINBAR | Backbone cable / fiber cut | |
| #970 | closed | Internal Ticket | Internal • Technical | RO, SW DOWN - BANTAR KEMANG | LOS / optical power high attenuation | |
| #969 | closed | Internal Ticket | Internal • Technical | SURVEI LOKASI BARU POP PADJAJARAN | General connectivity / misc | |
| #965 | closed | Internal Ticket | Internal • Technical | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI | LOS / optical power high attenuation | |
| #955 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE | ONU online but no internet | |
| #953 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP5.1.15/8 | ONU online but no internet | |
| #952 | closed | Internal Ticket | Internal • Technical | PENGUKURAN KABEL BACKBONE | Backbone cable / fiber cut | |
| #951 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP OFFLINE 1.1.5/8 | ONU online but no internet | |
| #946 | closed | Internal Ticket | Internal • Technical | PENARIKAN JALUR ODP - PON 2 PAGELARAN | Backbone cable / fiber cut | |
| #938 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 5.1.12 - LOSS | LOS / optical power high attenuation | |
| #926 | closed | Internal Ticket | Internal • Technical | LALADON TO SW SINBAR TERPANTAU DOWN | Backbone cable / fiber cut | |
| #910 | closed | Internal Ticket | Internal • Technical | ODP 9.2.4/8 LOSS | LOS / optical power high attenuation | |
| #908 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP - OP.14.1.11/8 LLD | LOS / optical power high attenuation | |
| #898 | closed | Internal Ticket | Internal • Technical | MODEM LOSS - A/N SITI JUBAEDAH | LOS / optical power high attenuation | |
| #897 | closed | Internal Ticket | Internal • Technical | ODP 5 LOJI LOSS | LOS / optical power high attenuation | |
| #879 | closed | Internal Ticket | Internal • Technical | PERBAIKAN BROADBAND A/N MULYADI CS | General connectivity / misc | |
| #876 | closed | Internal Ticket | Internal • Technical | PENGECEKAN MODEM CISASAH | LOS / optical power high attenuation | |
| #863 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N SITI MULYENI | ONU online but no internet | |
| #861 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N SIDIK DARMAWAN | ONU online but no internet | |
| #859 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N RUSDI | ONU online but no internet | |
| #856 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N PUTRI GEMBIRA WATI | ONU online but no internet | |
| #855 | closed | Internal Ticket | Internal • Technical | INSTALASI BROADBAND A/N OKIM | ONU online but no internet | |
| #793 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP.2.1.5/8 | ONU online but no internet | |
| #792 | closed | Internal Ticket | Internal • Technical | SURVEI MITRA - CIBINONG | General connectivity / misc | |
| #772 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 2.3.1/8-BUKIT ASRI | LOS / optical power high attenuation | |
| #754 | closed | Internal Ticket | Internal • Technical | SURVEI CALON MITRA BARU RAFATEK - SIRNAGALIH | General connectivity / misc | |
| #744 | closed | Internal Ticket | Internal • Technical | PENGECEKAN JALUR TO KAMPUS NET | Backbone cable / fiber cut | |
| #733 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 5.1.3/8 SUKASARI | LOS / optical power high attenuation | |
| #712 | closed | Internal Ticket | Internal • Technical | PENARIKAN KABEL 12CORE DI PENGKOLAN SINBAR | General connectivity / misc | |
| #704 | closed | Internal Ticket | Internal • Technical | PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG | ONU online but no internet | |
| #703 | closed | Internal Ticket | Internal • Technical | PERBAIKAN ODP 1.6.4/8 | LOS / optical power high attenuation |