Ticket / Internal Ticket
PERBAIKAN OC.11.1/16 - SINBAR-ASPOL
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
| #1213 | closed | PENGECEKAN WEBSITE PT DMS 16/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1208 | closed | MODEM LOSS AN UMAS |
Raw JSON
{"id":1248,"customer_id":0,"ticket_type":"broadband","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"cs","request_by":"Customer","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN OC.11.1/16 - SINBAR-ASPOL","description":"<ul>\r\n \t<li>- Mendapatkan informasi customer pada OP.11.1.6/8 SINBAR, OP.11.1.8/8 - SINBAR, OP.11.1.6/8 SINBAR, OP.11.1.2/8 ASPOL terpantau beberapa customer off\r\n- Terpantau eyzet ada beberapa customer off pada odp odp tersebut</li>\r\n \t<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-30-065723.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n \t<li></li>\r\n</ul>","status":"closed","priority":"high","created_by":33,"created_at":"2026-09-30 06:58:41","updated_at":"2026-10-01 20:07:09","last_activity":"2026-10-01 20:07:09","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"cs","display_name":"CS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-30-065723.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/WhatsApp-Image-2026-10-01-at-15.17.15.jpeg","replies":[{"id":2959,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 30, 2026 9:30 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Abillah, M Fikri Firdaus, rahmat hidayat, CS<br>• Status: changed from Open to In Progress","created_at":"2026-09-30 09:24:51"},{"id":2996,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-30 21:11:30"},{"id":3018,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Ditemukan masalah jalur backbone putus di pertigaan laladon</li>\r\n<li>Telah dilakukan jumper dan penyambungan ulang</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/WhatsApp-Image-2026-10-01-at-15.17.15.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-01 20:07:00"}]}