Ticket / Internal Ticket
PERBAIKAN ODP OFFLINE 3.1.7/8 PONDOK KENCANA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 115Closed 106Resolved 1
Meta
Customer Internal TicketStatus closedPattern General connectivity / misc
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1305 | open | RELOKASI MODEM SUNNAH SAEPUL |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1286 | open | GANTI ADAPTOR AN LIANAH |
| #1272 | in_progress | GANTI MODEM A//N ADINDA NURUL FADILAH |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1212 | closed | MANAGE SERVICE PT DANUSARI MITRA SEJAHTERA 10/09/26 |
| #1202 | closed | PERBAIKAN OP.5.1.12 KP SAWAH |
| #1201 | closed | PERBAIKAN OP.16.1.3/8 GG AMIL |
| #1196 | closed | MASUKAN KATASANDI AN Adi Tarmiadi |
| #1157 | closed | PERBAIKAN ODP 3.1.2, 3.1.3, 3.1.7 PONDOK KENCANA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":1155,"customer_id":0,"ticket_type":"broadband","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"","request_by":"Customer","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN ODP OFFLINE 3.1.7/8 PONDOK KENCANA","description":"Seluruh user di odp tersebut offline","status":"closed","priority":"high","created_by":33,"created_at":"2026-09-25 16:58:11","updated_at":"2026-09-26 16:34:20","last_activity":"2026-09-26 16:34:20","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":1,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-26-163311.png","replies":[{"id":2808,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Ditemukan masalah input odp binding</li>\r\n<li>Saat ini customer di odp tersebut telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-26-163311.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-09-26 16:34:13"}]}