Ticket / ADI / TEH INDRI
PERBAIKAN REDAMAN TINGGI A/N ADI / TEH INDRI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer ADI / TEH INDRIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1225,"customer_id":665,"ticket_type":"broadband","eyzet_customer_id":"122025000074","eyzet_customer_name":"ADI / TEH INDRI","employee_id":34,"assigned_role":"subscriber","request_by":"ADI / TEH INDRI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN REDAMAN TINGGI A/N ADI / TEH INDRI","description":"<p>Mendapatkan informasi dari pelanggan bahwa koneksi di lokasi mengalami perlambatan. Setelah dilakukan pengecekan pada sistem, terpantau nilai redaman yang cukup tinggi. Terkait kendala tersebut, akan dijadwalkan tim teknisi support untuk melakukan pengecekan langsung ke lokasi.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-at-07.44.58.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-09-28 07:48:19","updated_at":"2026-09-28 22:18:34","last_activity":"2026-09-28 22:18:34","company_name":"ADI / TEH INDRI","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-at-07.44.58.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-221753.png","replies":[{"id":2876,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 28, 2026 7:59 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-09-28 07:59:18"},{"id":2918,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-28 21:11:30"},{"id":2924,"user_id":33,"display_name":"hari idfidina","reply_text":"<ul>\r\n \t<li>Telah dilakukan pengecekan oleh tim</li>\r\n \t<li>Ditemukan bending pada fiber optik, dilakukan cabut colok Konektor, restart modem</li>\r\n \t<li>Saat ini sudah online kembali\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-221753.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n \r\n\r\n </li>\r\n</ul>","created_at":"2026-09-28 22:18:25"}]}