PON BLINKING - SHEILAVI PRAMESWARI

{"id":901,"customer_id":338,"ticket_type":"broadband","eyzet_customer_id":"211117i3tu6@xtn.net","eyzet_customer_name":"SHEILAVI PRAMESWARI","employee_id":14,"assigned_role":"","request_by":"SHEILAVI PRAMESWARI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PON BLINKING - SHEILAVI PRAMESWARI","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa internet tidak bisa digunakan dan tidak ada lampu merah pada modem</li>\r\n<li>Saat di cek melalui eyzet, customer terpantau offline</li>\r\n</ul>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-07-17 08:41:03","updated_at":"2026-07-18 08:08:12","last_activity":"2026-07-18 08:08:12","company_name":"SHEILAVI PRAMESWARI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":3,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-18-080745.png","replies":[{"id":1636,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 17, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: Ronald Maradona<br>• Status: changed from Open to In Progress","created_at":"2026-07-17 08:46:03"},{"id":1641,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 18, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-17 21:11:33"},{"id":1646,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<ul>\r\n<li>Terjadi permasalahan pada jalur dan selesai dilakukan perbaikan</li>\r\n<li>Saat ini customer sudah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-18-080745.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>&nbsp;</p>","created_at":"2026-07-18 08:08:05"}]}