Ticket / Internal Ticket
MODEM LOSS - A/N AHMAD AFFAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":1013,"customer_id":0,"ticket_type":"broadband","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"subscriber","request_by":"Customer","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS - A/N AHMAD AFFAN","description":"- Mendapatkan informasi tidak ada internet\r\n- Terpantau pada billing eyzet offline, optical tidak terbaca\r\n- Terpantau indikator merah pada modem\r\n- Catatan dari user : Minta perbaikan di lakukan secepatnya\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/AiMouse-1741003468.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","status":"closed","priority":"high","created_by":33,"created_at":"2026-08-06 21:51:43","updated_at":"2026-08-08 07:13:19","last_activity":"2026-08-08 07:13:19","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/AiMouse-1741003468.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-08-071213-1.png","replies":[{"id":1983,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 7, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Abillah, Dede Doni, rahmat hidayat, Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-07 07:27:02"},{"id":2000,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 8, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-07 21:11:31"},{"id":2015,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-08-071213-1.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n<p> </p>","created_at":"2026-08-08 07:13:09"}]}