Ticket / Internal Ticket
PERBAIKAN ODP OFFLINE 16.1.11/8 DAN 16.1.13/8 GG AMIL
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":1042,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":16,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP OFFLINE 16.1.11/8 DAN 16.1.13/8 GG AMIL","description":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/WhatsApp-Image-2026-08-10-at-06.08.32.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/WhatsApp-Image-2026-08-10-at-06.10.06.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-08-10 07:52:48","updated_at":"2026-08-13 07:49:56","last_activity":"2026-08-13 07:49:56","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Firdaus","reply_count":5,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/WhatsApp-Image-2026-08-10-at-06.08.32.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/08/WhatsApp-Image-2026-08-10-at-06.10.06.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-13-074836.png","replies":[{"id":2062,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 10, 2026 7:53 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: M Fikri Firdaus, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-10 07:53:21"},{"id":2088,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 11, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-10 21:11:33"},{"id":2108,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 12, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-11 21:11:34"},{"id":2126,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 13, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-12 21:11:32"},{"id":2134,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis, terdapat binding pada input odp</li>\r\n<li>Saat ini sudah normal kembali</li>\r\n</ul>\r\n<p> </p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-13-074836.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-08-13 07:49:51"}]}