Ticket / Internal Ticket
PERBAIKAN ODP 14.1.14/8-GG DAMAI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":1075,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP 14.1.14/8-GG DAMAI","description":"<p>ODP terpantau LOSS</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-20-at-06.41.34.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-08-20 06:42:41","updated_at":"2026-08-20 21:33:19","last_activity":"2026-08-20 21:33:19","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-20-at-06.41.34.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/08/1000404069.jpg","replies":[{"id":2228,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 20, 2026 9:17 am<br>• Created By: Noc Rafatek<br>• Assigned To: M Fikri Abillah, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-20 09:17:09"},{"id":2231,"user_id":16,"display_name":"M Fikri Firdaus","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/1000404069.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nkabel putus, sudah disambung kembali dan sekarang sudah up kembali odpnya","created_at":"2026-08-20 14:43:00"},{"id":2239,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 21, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-20 21:11:32"}]}