Ticket / Internal Ticket
PERBAIKAN ODP OFFLINE 16.1.10/8 LALADON GRANDE
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":1084,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP OFFLINE 16.1.10/8 LALADON GRANDE","description":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-26-at-07.10.20.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-08-26 07:11:36","updated_at":"2026-09-25 15:06:57","last_activity":"2026-09-25 15:06:57","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":32,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-26-at-07.10.20.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/08/1000416987.jpg","replies":[{"id":2283,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 26, 2026 7:55 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: Dede Doni, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-26 07:55:31"},{"id":2286,"user_id":10,"display_name":"Dede Doni","reply_text":"Kabel input putus d odp,, d lakukan penyambungan ulang\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/1000416987.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-08-26 09:03:51"},{"id":2296,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 27, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-26 21:11:31"},{"id":2306,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 28, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-27 21:11:31"},{"id":2320,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-28 21:11:32"},{"id":2336,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-29 21:11:33"},{"id":2350,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 31, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-30 21:11:33"},{"id":2364,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-31 21:11:33"},{"id":2378,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-01 21:11:34"},{"id":2392,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 3, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-02 21:12:07"},{"id":2406,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-03 21:11:33"},{"id":2420,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-04 21:11:35"},{"id":2434,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-05 21:11:30"},{"id":2448,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 7, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-06 21:11:31"},{"id":2462,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 8, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-07 21:20:17"},{"id":2476,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 9, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-08 21:11:35"},{"id":2490,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 10, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-09 21:11:42"},{"id":2504,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 11, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-10 21:11:31"},{"id":2518,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 12, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-11 21:11:35"},{"id":2532,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 13, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-12 21:11:30"},{"id":2546,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 14, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-13 21:11:31"},{"id":2560,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 15, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-14 21:11:35"},{"id":2574,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 16, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-15 21:11:33"},{"id":2588,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 17, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-16 21:11:30"},{"id":2603,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 18, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-17 21:12:15"},{"id":2617,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 19, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-18 21:11:34"},{"id":2631,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 20, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-19 21:11:34"},{"id":2645,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 21, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-20 21:11:39"},{"id":2659,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 22, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-21 21:11:32"},{"id":2681,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 23, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-22 21:11:35"},{"id":2694,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 24, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-23 21:11:31"},{"id":2727,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 25, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-24 21:11:32"}]}