Ticket / Internal Ticket
KONEKSI OFF
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":1091,"customer_id":0,"ticket_type":"broadband","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":32,"assigned_role":"cs","request_by":"Customer","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"KONEKSI OFF","description":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/WhatsApp-Image-2026-08-29-at-09.45.57.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","status":"closed","priority":"medium","created_by":22,"created_at":"2026-08-29 09:55:42","updated_at":"2026-09-25 14:51:28","last_activity":"2026-09-25 14:51:28","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Afifah Indriyani","reply_count":4,"assignees":[{"type":"employee","value":"32","display_name":"Afifah Indriyani"},{"type":"role","value":"cs","display_name":"CS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/WhatsApp-Image-2026-08-29-at-09.45.57.jpeg","replies":[{"id":2326,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<p>di eyzet terpantau offline, tetapi tidak ada indikator loss sehinga perlu di lakukan pengecekan di lokasi</p>","created_at":"2026-08-29 10:07:35"},{"id":2708,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 24, 2026 9:27 am<br>• Created By: Muhammad Naufal Iskandar<br>• Assigned To: Afifah Indriyani, CS","created_at":"2026-09-24 09:27:56"},{"id":2731,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 25, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-24 21:11:32"},{"id":2751,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan di lokasi oleh tim teknis.</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>","created_at":"2026-09-25 14:51:15"}]}