Ticket / Internal Ticket
PERBAIKAN BROADBAND A/N ABDUL WAHID
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":1122,"customer_id":0,"ticket_type":"broadband","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"subscriber","request_by":"Customer","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N ABDUL WAHID","description":"<p>Internet loss</p>","status":"closed","priority":"high","created_by":5,"created_at":"2026-09-24 10:32:19","updated_at":"2026-09-25 16:41:38","last_activity":"2026-09-25 16:41:38","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"","replies":[{"id":2710,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 24, 2026 10:32 am<br>• Created By: Muhammad Naufal Iskandar<br>• Assigned To: M Fikri Abillah, TS<br>• Status: changed from Open to In Progress","created_at":"2026-09-24 10:32:49"},{"id":2742,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 25, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-24 21:11:32"},{"id":2784,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<ul>\r\n<li data-section-id=\"13r5t8j\" data-start=\"92\" data-end=\"209\">Telah dilakukan pengecekan kondisi modem dan koneksi customer, serta memastikan status perangkat kembali normal.</li>\r\n<li data-section-id=\"kuhrq1\" data-start=\"212\" data-end=\"359\">Dilakukan pengecekan jalur FO dan konektor pada sisi customer untuk memastikan tidak terdapat gangguan fisik maupun redaman yang tidak normal.</li>\r\n<li data-section-id=\"14zdwn8\" data-start=\"362\" data-end=\"523\" data-is-last-node=\"\">Setelah dilakukan penanganan, koneksi customer kembali <strong data-start=\"420\" data-end=\"450\">normal dan dapat digunakan</strong>, selanjutnya dilakukan monitoring untuk memastikan koneksi tetap stabil.</li>\r\n</ul>","created_at":"2026-09-25 16:41:24"}]}