Ticket / Internal Ticket
MODEM LOSS/H. SAEPULLAH S.H.I
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":1123,"customer_id":0,"ticket_type":"broadband","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"noc","request_by":"Customer","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS/H. SAEPULLAH S.H.I","description":"","status":"closed","priority":"medium","created_by":5,"created_at":"2026-09-24 12:31:36","updated_at":"2026-09-25 15:36:50","last_activity":"2026-09-25 15:36:50","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"","replies":[{"id":2713,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 24, 2026 12:33 pm<br>• Created By: Muhammad Naufal Iskandar<br>• Assigned To: M Fikri Abillah, NOC<br>• Status: changed from Open to In Progress","created_at":"2026-09-24 12:33:25"},{"id":2743,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 25, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-24 21:11:32"},{"id":2767,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<blockquote class=\"x1ux7cnd xp43mbd x1yc453h x1qeawuv x19gujjy x1cpjm7i x1g6lqjk x1ft583c x1682cnc x1hmns74 xbs2zpe x17mssa0 x19ekbn6 x1fie51u xgyxj25 x1xobyvs x1m9urvh x1fv8qjw x128ud7f x1pjt2rx x160d6zm xqsupf2 xrxpjvj x26vrf4 xutjtvt x1n2onr6\" data-assistant-stream-block=\"\" data-assistant-stream-block-index=\"1\">\r\n<ul class=\"xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x3yw8vx xat24cr x1xobyvs x1fv8qjw xdj266r xrxpjvj x1bxe5rh\">\r\n<li class=\"x1datfip xp5n6w9 x2xbuc6 xitg8i0 xlecmv9 x1ytk7xi\" data-streaming-stylex-tokens=\"xitg8i0 xlecmv9 x1ytk7xi\">\r\n<p class=\"x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\" dir=\"ltr\">Terpantau <strong class=\"x7amdea\">redaman tinggi pada EYETZ</strong>.</p>\r\n</li>\r\n<li class=\"x1datfip xp5n6w9 x2xbuc6 xitg8i0 xlecmv9 x1ytk7xi\" data-streaming-stylex-tokens=\"xitg8i0 xlecmv9 x1ytk7xi\">\r\n<p class=\"x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\" dir=\"ltr\">Mohon dilakukan <strong class=\"x7amdea\">pengecekan lebih lanjut pada jalur terkait</strong>.</p>\r\n</li>\r\n<li class=\"x1datfip xp5n6w9 x2xbuc6 x1n2onr6 xitg8i0 xlecmv9 x1ytk7xi\" data-streaming-stylex-tokens=\"x1n2onr6 xitg8i0 xlecmv9 x1ytk7xi\" data-streaming-list-marker=\"\" data-streaming-list-marker-presented=\"\">\r\n<p class=\"x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj\" dir=\"ltr\">Mohon update kembali <strong class=\"x7amdea\">hasil pengecekan dan progress penanganannya</strong>.</p>\r\n</li>\r\n</ul>\r\n</blockquote>","created_at":"2026-09-25 15:36:22"}]}