Ticket / Internal Ticket
ODP OP.6.1.5/8 LALADON BARU OFFLINE
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":113,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"ODP OP.6.1.5/8 LALADON BARU OFFLINE","description":"<p>Permasalahan : Salah satu customer melakukan pelaporan jika koneksi di lokasi loss</p>\r\n<p>Penanganan : Tim melakukan pengecekan pada sistem dan terpantau offline. Melakukan penjadwalan dan menginformasikan terkait kendala tersebut pada tim.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 423px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-17-at-8.31.05-AM.png\" alt=\"Attachment\" width=\"482\" /></p>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-02-17 08:31:26","updated_at":"2026-02-19 08:41:31","last_activity":"2026-02-19 08:41:31","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-17-at-8.31.05-AM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_3-2.png","replies":[{"id":163,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n<li>ODP sudah up kembali setelah dilakukan penarikan kabel ulang dari ODC ke ODP</li>\r\n<li><img class=\"aligncenter\" style=\"max-width: 100%;height: 373px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_3-2.png\" alt=\"Attachment\" width=\"691\" /></li>\r\n</ul>","created_at":"2026-02-19 08:41:26"}]}