Ticket / Internal Ticket
MODEM LOSS A/N ATIK NIRMALASARI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":1130,"customer_id":0,"ticket_type":"broadband","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"noc","request_by":"Customer","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS A/N ATIK NIRMALASARI","description":"- Mendapatkan informasi user Tidak Ada Internet\r\n- Informasi valid modem hang sesuai informasi foto yang dikirim oleh customer\r\n- Pengecekan melalui eyzet terpantau offline dan Optical Tidak Terbaca","status":"closed","priority":"medium","created_by":33,"created_at":"2026-09-25 15:06:20","updated_at":"2026-09-25 15:14:18","last_activity":"2026-09-25 15:14:18","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":2,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"","replies":[{"id":2758,"user_id":33,"display_name":"hari idfidina","reply_text":"Modem Fiber Home, Sudah Online Kembali anpa perbaikan","created_at":"2026-09-25 15:10:10"},{"id":2759,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<p dir=\"ltr\"> </p>\r\n<ul>\r\n<li>\r\n<p dir=\"ltr\"><strong>EYezet terpantau online, namun redaman dari ODP tidak terdeteksi.</strong>\r\n</p>\r\n</li>\r\n<li>\r\n<p dir=\"ltr\"><strong>Modem/customer dalam kondisi online, tetapi nilai redaman (optical power) dari ODP tidak terbaca/terdeteksi pada monitoring.</strong>\r\n</p>\r\n</li>\r\n<li>\r\n<p dir=\"ltr\"><strong>Mohon dilakukan pengecekan jalur ODP hingga modem untuk memastikan pembacaan redaman dan kondisi optical link.</strong></p>\r\n</li>\r\n</ul>\r\n<p> </p>","created_at":"2026-09-25 15:14:18"}]}