Ticket / Internal Ticket
PERBAIKAN ODP OFFLINE 6.1.2/8 LALADON BARU
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":116,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":13,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP OFFLINE 6.1.2/8 LALADON BARU","description":"<ul>\r\n<li>Menerima beberapa laporan dari pelanggan (daerah laladon baru) bahwa kondisi perangkat di lokasi mengalami LOSS</li>\r\n<li>Setelah di lakukan pengecekan pada system eyzet terpantau <strong>down</strong> pada OPTICAL DISTRIBUTION POINT (ODP) tersebut</li>\r\n<li>Terkait kendala tersebut sudah di koordinasikan dengan tim teknisi dan akan di jadwalkan untuk pengecekan ke lokasi.<img class=\"aligncenter\" style=\"max-width: 100%;height: 551px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/asf.png\" alt=\"Attachment\" width=\"680\" /></li>\r\n</ul>","status":"closed","priority":"high","created_by":7,"created_at":"2026-02-17 22:27:23","updated_at":"2026-04-12 09:33:05","last_activity":"2026-04-12 09:33:05","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Ridwan","reply_count":1,"assignees":[{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/asf.png","replies":[{"id":231,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"Redaman odp tinggi, penanganan rombak odp distribusi dan sambung ulang input dri odc untuk ke odp\\\" yg terdampak redaman tinggi,\r\n\r\nDan setelah di rombak semua dan di sambung ulang semua redaman odp laladon baru sudah normal kembali","created_at":"2026-02-25 08:45:43"}]}