Ticket / Internal Ticket
PERBAIKAN ODP OFFLINE 6.1.2/8 LALADON BARU
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":116,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":13,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP OFFLINE 6.1.2/8 LALADON BARU","description":"<ul>\r\n<li>Menerima beberapa laporan dari pelanggan (daerah laladon baru) bahwa kondisi perangkat di lokasi mengalami LOSS</li>\r\n<li>Setelah di lakukan pengecekan pada system eyzet terpantau <strong>down</strong> pada OPTICAL DISTRIBUTION POINT (ODP) tersebut</li>\r\n<li>Terkait kendala tersebut sudah di koordinasikan dengan tim teknisi dan akan di jadwalkan untuk pengecekan ke lokasi.<img class=\"aligncenter\" style=\"max-width: 100%;height: 551px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/asf.png\" alt=\"Attachment\" width=\"680\" /></li>\r\n</ul>","status":"closed","priority":"high","created_by":7,"created_at":"2026-02-17 22:27:23","updated_at":"2026-04-12 09:33:05","last_activity":"2026-04-12 09:33:05","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Ridwan","reply_count":1,"assignees":[{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/asf.png","replies":[{"id":231,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"Redaman odp tinggi, penanganan rombak odp distribusi dan sambung ulang input dri odc untuk ke odp\\\" yg terdampak redaman tinggi,\r\n\r\nDan setelah di rombak semua dan di sambung ulang semua redaman odp laladon baru sudah normal kembali","created_at":"2026-02-25 08:45:43"}]}