Ticket / Z3 CICURUG
KONEKSI STUCK - Z3 14/09/26
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Z3 CICURUGStatus closedPattern ONU online but no internet
Related by pattern
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|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
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| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
| #1213 | closed | PENGECEKAN WEBSITE PT DMS 16/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #722 | closed | Z3 CICURUG DOWN |
Raw JSON
{"id":1217,"customer_id":402,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":32,"assigned_role":"","request_by":"DERIAN","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"KONEKSI STUCK - Z3 14/09/26","description":"<ul>\r\n<li>Menerima informasi bandwidth stuck di 2G</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-27-220008.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":22,"created_at":"2026-09-27 22:02:09","updated_at":"2026-09-30 09:52:38","last_activity":"2026-09-30 09:52:38","company_name":"Z3 CICURUG","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Afifah Indriyani","reply_count":1,"assignees":[{"type":"employee","value":"32","display_name":"Afifah Indriyani"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-27-220008.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-30-at-09.51.20.jpeg","replies":[{"id":2964,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Saat kejadian tersebut, konten google dari CDN dan BIX sedang drop yang menyebabkan koneksi melambat</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-30-at-09.51.20.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-09-30 09:52:22"}]}