Ticket / Z3 CICURUG
Z3 CICURUG DOWN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
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Customer Z3 CICURUGStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
Raw JSON
{"id":722,"customer_id":402,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"DERIAN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"Z3 CICURUG DOWN","description":"<p>Pada tanggal 11/06/2026 pukul 11.47.00 site Z3 terpantau down, setelah dilakukan pengecekan ada kendala pada kelistrikan POP, berikut update informasi gangguan :</p>\r\n<p>Segment : cigombong - sukabumi - puncak - cipanas<br />Downtime : Kamis, 11 Juni 2026 pukul 11:47 WIB<br />Uptime : -<br />Root Cause : Masih dalam investigasi.<br />Dampak : Link down.</p>\r\n<p>PLAN & PROGRESS :</p>\r\n<p>11:47 WIB – Link terpantau down.<br />11:52 WIB – Tim sedang dalam pengecekkan link.<br />11:56 WIB – Tim sedang dalam perjalanan menuju POP.</p>\r\n<p>UPDATE INFORMASI GANGGUAN SELANJUTNYA</p>\r\n<p>Segment : cigombong - sukabumi - puncak - cipanas<br />Downtime : Kamis, 11 Juni 2026 pukul 11:47 WIB<br />Uptime : -<br />Root Cause : Gangguan listrik pada sisi POP<br />Dampak : Link down.</p>\r\n<p>PLAN & PROGRESS :</p>\r\n<p>11:47 WIB – Link terpantau down.<br />11:52 WIB – Tim sedang melakukan pengecekan link.<br />11:56 WIB – Tim sedang dalam perjalanan menuju POP.<br />12:15 WIB – Tim di sisi POP melakukan pengecekan sistem kelistrikan.<br />12:30 WIB – Link sempat kembali normal.<br />12:33 WIB – Link kembali terpantau down.<br />12:33 WIB – Tim masih melakukan penanganan dan investigasi lebih lanjut di lokasi POP untuk memastikan penyebab gangguan teratasi secara menyeluruh.<br />12:40 WIB – Teridentifikasi adanya gangguan listrik PLN pada sisi POP. Sistem backup power tidak dapat mempertahankan operasional perangkat sehingga layanan kembali terdampak. Saat ini tim masih melakukan penanganan di lokasi.<br />13:07 WIB – Tim proses persiapan untuk jumper ke genset.<br />13:31 WIB -- Tim sedang proses jumper via genset.<br />13:54 WIB-- Koneksi sudah up kembali.<br /><br /></p>\r\n<p>Waktu Gangguan : 11:47 WIB – 13:54 <br /><br />Berikut hasil monitoring PRTG</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-11-at-19.32.07.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":22,"created_at":"2026-06-11 19:33:21","updated_at":"2026-06-12 14:17:53","last_activity":"2026-06-12 14:17:53","company_name":"Z3 CICURUG","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":0,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-11-at-19.32.07.png","replies":[]}