Ticket / Internal Ticket
PERBAIKAN ODP OFFLINE 15.1.4/8 DAN 15.1.8/8 BENDUNGAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":123,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":13,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP OFFLINE 15.1.4/8 DAN 15.1.8/8 BENDUNGAN","description":"<ul>\r\n<li>Menerima beberapa laporan dari pelanggan (daerah laladon baru) bahwa kondisi perangkat di lokasi mengalami LOSS</li>\r\n<li>Setelah di lakukan pengecekan pada system eyzet terpantau <strong>down</strong> pada OPTICAL DISTRIBUTION POINT (ODP) tersebut</li>\r\n<li>Terkait kendala tersebut sudah di koordinasikan dengan tim teknisi dan akan di jadwalkan untuk pengecekan ke lokasi.<img class=\"aligncenter\" style=\"max-width: 100%;height: 508px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/JKL.png\" alt=\"Attachment\" width=\"623\" /></li>\r\n</ul>","status":"closed","priority":"high","created_by":7,"created_at":"2026-02-18 15:37:44","updated_at":"2026-04-12 09:33:05","last_activity":"2026-04-12 09:33:05","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Ridwan","reply_count":1,"assignees":[{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/JKL.png","replies":[{"id":224,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"Redaman input odp gede, penyelesaian splasing ulang dan ada beberapa costumer tidak dicolok di odp 15.1.4","created_at":"2026-02-24 16:13:49"}]}