Ticket / Internal Ticket
PERBAIKAN ODP OFFLINE 15.1.4/8 DAN 15.1.8/8 BENDUNGAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":123,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":13,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP OFFLINE 15.1.4/8 DAN 15.1.8/8 BENDUNGAN","description":"<ul>\r\n<li>Menerima beberapa laporan dari pelanggan (daerah laladon baru) bahwa kondisi perangkat di lokasi mengalami LOSS</li>\r\n<li>Setelah di lakukan pengecekan pada system eyzet terpantau <strong>down</strong> pada OPTICAL DISTRIBUTION POINT (ODP) tersebut</li>\r\n<li>Terkait kendala tersebut sudah di koordinasikan dengan tim teknisi dan akan di jadwalkan untuk pengecekan ke lokasi.<img class=\"aligncenter\" style=\"max-width: 100%;height: 508px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/JKL.png\" alt=\"Attachment\" width=\"623\" /></li>\r\n</ul>","status":"closed","priority":"high","created_by":7,"created_at":"2026-02-18 15:37:44","updated_at":"2026-04-12 09:33:05","last_activity":"2026-04-12 09:33:05","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Ridwan","reply_count":1,"assignees":[{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/JKL.png","replies":[{"id":224,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"Redaman input odp gede, penyelesaian splasing ulang dan ada beberapa costumer tidak dicolok di odp 15.1.4","created_at":"2026-02-24 16:13:49"}]}