Ticket / FERA ERLINDA
GANTI ADAPTOR LISTRIK MODEM AN FERA ERLINDA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 16Closed 16Resolved 0
Meta
Customer FERA ERLINDAStatus closedPattern Modem / ONU hardware error
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #995 | closed | ADAPTOR MODEM BERMASALAH AN MARDIYANTI |
| #960 | closed | MODEM ERROR A/N HERU HAERUDIN |
| #941 | closed | MODEM ERROR A/N M HUSNI MUBAROK |
| #911 | closed | MODEM ERROR - IBU MASNA |
| #899 | closed | MODEM ERROR A/N WINA SUNARTI |
| #805 | closed | MODEM ERROR A.N YUKI SUMARNA |
| #755 | closed | MODEM ERROR A/N FERDI HERDIAN |
| #746 | closed | MODEM ERROR A/N ERNA TETI SINAGA |
| #721 | closed | MODEM ERROR - AN EUIS/DIDI |
| #718 | closed | MODEM ERROR A/N MIRANTI BARA MALIK |
Raw JSON
{"id":1271,"customer_id":337,"ticket_type":"broadband","eyzet_customer_id":"2212288s7r50@ldgp.net","eyzet_customer_name":"FERA ERLINDA","employee_id":16,"assigned_role":"subscriber","request_by":"FERA ERLINDA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"GANTI ADAPTOR LISTRIK MODEM AN FERA ERLINDA","description":"<p>Mendapatkan informasi adaptor listrik modem rusak</p>\r\n<p>perlu diganti</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-03-061626.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":33,"created_at":"2026-10-03 06:18:57","updated_at":"2026-10-04 06:56:40","last_activity":"2026-10-04 06:56:40","company_name":"FERA ERLINDA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Firdaus","reply_count":3,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-03-061626.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/IMG_0408.png","replies":[{"id":3088,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 9:00 am<br>• Created By: hari idfidina<br>• Assigned To: M Fikri Firdaus, rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-03 09:04:54"},{"id":3095,"user_id":34,"display_name":"rahmat hidayat","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/IMG_0408.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>Case: adaptor rusak</p>\r\n<p>troubleahooting: mengganti adopter dengan yg baru</p>","created_at":"2026-10-03 18:28:09"},{"id":3115,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"}]}