Ticket / FERA ERLINDA
KONEKSI ON-OFF - AN FERA ERLINDA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 45Closed 45Resolved 0
Meta
Customer FERA ERLINDAStatus closedPattern Backbone cable / fiber cut
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #952 | closed | PENGUKURAN KABEL BACKBONE |
| #946 | closed | PENARIKAN JALUR ODP - PON 2 PAGELARAN |
| #926 | closed | LALADON TO SW SINBAR TERPANTAU DOWN |
| #764 | closed | PENGECEKAN BACKBONE ABANET TO FINET |
| #744 | closed | PENGECEKAN JALUR TO KAMPUS NET |
| #728 | closed | PERBAIKAN REDAMAN TINGGI |
| #697 | closed | INFRASTRUKTUR KABEL BACKBONE SUNDA KELAPA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":600,"customer_id":337,"ticket_type":"broadband","eyzet_customer_id":"2212288s7r50@ldgp.net","eyzet_customer_name":"FERA ERLINDA","employee_id":0,"assigned_role":"subscriber","request_by":"FERA ERLINDA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"KONEKSI ON-OFF - AN FERA ERLINDA","description":"<ul>\r\n<li>Pelangan mengeluh terjadi putus-putus pada koneksi dan tidak terjadi loss</li>\r\n<li>Saat dicek pada eyzet pelanggan tersebut online,namun redaman tidak terditek</li>\r\n<li>Saat dicek redaman pelanggan lain pada odp yang sama, redaman olt mencapai -27 hingga -35</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/pera.png\" border=\"0\" alt=\"Attachment\" width=\"806\" style=\"max-width: 100%;height: 397px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-05-15 15:05:59","updated_at":"2026-05-20 08:38:48","last_activity":"2026-05-20 08:38:48","company_name":"FERA ERLINDA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":3,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/pera.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/1000323789.jpg","replies":[{"id":914,"user_id":10,"display_name":"Dede Doni","reply_text":"Customer sudah D hubungi dan tidak ada D rumah,setelah azhar D hubungi kembali","created_at":"2026-05-16 11:41:57"},{"id":928,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>Bagaimana pak <span class=\"dwr-mention\">@Dede Doni</span> sudah di fu kembali user nya ?</p>","created_at":"2026-05-18 13:53:28"},{"id":931,"user_id":10,"display_name":"Dede Doni","reply_text":"Kabel bending d tiang dan modem eror. Saat ini sudah online kembali\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/1000323789.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-05-18 14:25:34"}]}