BACKBONE KATULAMPA-NAGRAK PUTUS

{"id":18,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":4,"subject":"BACKBONE KATULAMPA-NAGRAK PUTUS","description":"<p data-start=\"129\" data-end=\"166\"><strong data-start=\"129\" data-end=\"166\">Laporan Gangguan Koneksi Internet</strong></p>\r\n<p data-start=\"168\" data-end=\"385\">Pada <strong data-start=\"173\" data-end=\"192\">pukul 18:55 WIB</strong>, koneksi internet di area <strong data-start=\"219\" data-end=\"229\">Nagrak</strong> dan <strong data-start=\"234\" data-end=\"248\">Padjajaran</strong> terpantau mengalami gangguan (down). Setelah dilakukan pengecekan awal, terindikasi bahwa <strong data-start=\"339\" data-end=\"384\">backbone Katulampa–Nagrak mengalami putus</strong>.</p>\r\n<p data-start=\"387\" data-end=\"574\">Sebagai tindakan awal (<strong data-start=\"410\" data-end=\"430\">action sementara</strong>), dilakukan <strong data-start=\"443\" data-end=\"511\">pengalihan jalur koneksi internet melalui backbone IATech–Nagrak</strong> guna meminimalisir dampak gangguan terhadap layanan pelanggan.</p>\r\n<p data-start=\"576\" data-end=\"721\">Pada <strong data-start=\"581\" data-end=\"600\">pukul 19:11 WIB</strong>, dilakukan koordinasi dengan tim lapangan untuk proses pengecekan lebih lanjut terhadap backbone yang terindikasi putus.</p>\r\n<p data-start=\"723\" data-end=\"815\">Pada <strong data-start=\"728\" data-end=\"747\">pukul 19:30 WIB</strong>, <strong data-start=\"635\" data-end=\"678\">tim teknisi yang dipimpin oleh Pak Doni</strong> mulai melakukan proses pengecekan terhadap backbone yang terindikasi putus.</p>\r\n<p data-start=\"817\" data-end=\"969\">Selanjutnya, pada <strong data-start=\"835\" data-end=\"854\">pukul 20:39 WIB</strong>, tim melakukan pengukuran menggunakan <strong data-start=\"893\" data-end=\"918\">OTDR dari arah Nagrak</strong> dan terdeteksi <strong data-start=\"934\" data-end=\"968\">titik putus pada jarak ±4,5 km</strong>.</p>\r\n<p data-start=\"971\" data-end=\"1084\">Pada <strong data-start=\"976\" data-end=\"995\">pukul 21:21 WIB</strong>, tim teknisi (Pak Doni) berhasil <strong data-start=\"1010\" data-end=\"1044\">menemukan titik putus backbone</strong> di lokasi sesuai hasil pengukuran OTDR.<br />Sampai dengan laporan ini dibuat, tim lapangan masih dalam proses penyambungan kabel backbone.</p>\r\n<p><br /><img class=\"aligncenter\" style=\"max-width: 100%;height: 533px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-03-at-21.50.08.jpeg\" alt=\"Attachment\" width=\"400\" /></p>","status":"closed","priority":"high","created_by":5,"created_at":"2026-02-03 21:52:42","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"Direct Info","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-03-at-21.50.08.jpeg","replies":[{"id":24,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n<li>\r\n<p data-path-to-node=\"4,0,0\"><b data-path-to-node=\"4,0,0\" data-index-in-node=\"0\">Pukul 22:24 WIB:</b> Proses penyambungan kabel backbone Katulampa–Nagrak telah selesai dilakukan oleh tim teknisi. Link koneksi terpantau telah aktif kembali secara normal (Up).</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"4,1,0\"><b data-path-to-node=\"4,1,0\" data-index-in-node=\"0\">Hasil Pengukuran Akhir:</b> Berdasarkan pengecekan pasca-perbaikan, kualitas redaman pada perangkat di kedua sisi menunjukkan parameter normal sebagai berikut:</p>\r\n<ul data-path-to-node=\"4,1,1\">\r\n<li>\r\n<p data-path-to-node=\"4,1,1,0,0\"><b data-path-to-node=\"4,1,1,0,0\" data-index-in-node=\"0\">SFP Katulampa:</b> -4.663 dBm</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"4,1,1,1,0\"><b data-path-to-node=\"4,1,1,1,0\" data-index-in-node=\"0\">SFP Nagrak:</b> -2.753 dBm</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"4,2,0\"><b data-path-to-node=\"4,2,0\" data-index-in-node=\"0\">Tindakan Akhir:</b> Koneksi internet yang sebelumnya dialihkan melalui jalur IATech–Nagrak telah dikembalikan ke jalur utama (Backbone Katulampa–Nagrak).</p>\r\n</li>\r\n</ul>","created_at":"2026-02-04 00:34:02"}]}