Ticket / Internal Ticket
OC.2.1/16 - BUKIT ASRI OFFLINE
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":186,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"OC.2.1/16 - BUKIT ASRI OFFLINE","description":"<ul>\r\n<li>Sekitar pukul 02:47 pon 1 bukit asri terpantau offline kemungkinan terjadi indikasi FO CUT. Pagi ini akan dijadwalkan tim untuk pengecekan</li>\r\n<li class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-27-feb-26-3.jpg.png\" border=\"0\" alt=\"Attachment\" width=\"892\" style=\"max-width: 100%;height: 639px\" /></li>\r\n</ul>\r\n<p> </p>","status":"closed","priority":"high","created_by":4,"created_at":"2026-02-28 08:20:13","updated_at":"2026-02-28 10:33:15","last_activity":"2026-02-28 10:33:15","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":2,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-27-feb-26-3.jpg.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/5342.jpg","replies":[{"id":282,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/5342.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nPenyebab mati nya jalur bukit asri\r\n\r\nKabel pacthcor di server di gigit tikus\r\n\r\nPenyelesaian\r\n\r\nGanti patchcor yang baru langsung aktif lagi","created_at":"2026-02-28 09:26:59"},{"id":292,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<p>Tim sudah mengkonfirmasi ke customer dan koneksi sudah kembali normal </p>","created_at":"2026-02-28 10:33:07"}]}