Ticket / Internal Ticket
PENGECEKAN ODC PON 2 TAMAN PAGELARAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 96Closed 89Resolved 1
Meta
Customer Internal TicketStatus closedPattern General connectivity / misc
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1029 | in_progress | GANTI MODEM AN SAEPUDIN HAMZAH |
| #998 | open | PENCABUTAN MODEM (UNSUBSCRIBE) AN ANISSA ZULHIJAH |
| #992 | open | DISMANTLE PERANGKAT - NOVIANSYAH TIAN |
| #991 | open | DISMANTLE PERANGKAT - HERA WATI |
| #990 | open | DISMANTLE PERANGKAT - LISDA JUNIWANTI |
| #977 | closed | ADAPTOR EROR A/N POS PULO EMPANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #967 | in_progress | Terminasi Calon Mitra Ciapus AN. Ramdani, Kamis 30 Juli 2026 |
| #921 | closed | KONEKSI OFF |
| #904 | closed | PON BLINKING - LIANA SULIS |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":192,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PENGECEKAN ODC PON 2 TAMAN PAGELARAN","description":"<ol>\r\n<li>Terdapat beberapa customer komplain bahwa koneksi internet tidak bisa digunakan</li>\r\n<li>Melakukan pengecekan di eyzet dan ternyata ODC taman pagelaran offline</li>\r\n<li>Menginformasikan kepada team teknis perlu dilakukan pengecekan</li>\r\n</ol>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-02-28 19:39:28","updated_at":"2026-03-01 09:10:43","last_activity":"2026-03-01 09:10:43","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":1,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"","replies":[{"id":304,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n<li>Setelah melakukan pengecekan patchcore dri olt ke box samping kantur putus digigit tikus</li>\r\n<li>sudah dilakukan pergantian patchcore dan sudah up kembali</li>\r\n</ul>","created_at":"2026-03-01 09:10:28"}]}