Ticket / Internal Ticket
PERBAIKAN ODP LOSS OP.2.7.1/8 RPH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":248,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP LOSS OP.2.7.1/8 RPH","description":"<ul>\r\n<li>Mendapat laporan dari salah satu pelanggan (a/n ARIF NUR ALIM) bahwa internet di wilayah UPTD bubulak mengalami down</li>\r\n<li>Setelah melakukan pengecekan pada system terpantau OP.2.7.1/8 RPH status offline</li>\r\n<li>Terkait kendala tersebut sudah di informasikan kepada pelanggan wilayah tersebut akan di jadwalkan tim untuk pengecekan ke lokasi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/rp.png\" border=\"0\" alt=\"Attachment\" width=\"778\" style=\"max-width: 100%;height: 534px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"high","created_by":7,"created_at":"2026-03-09 22:46:01","updated_at":"2026-04-12 09:33:07","last_activity":"2026-04-12 09:33:07","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":2,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/rp.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TimePhoto_20260310_091807.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/333.png","replies":[{"id":397,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/TimePhoto_20260310_091807.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nInput odp loss dikarenakan putus di closure deket jembatan","created_at":"2026-03-10 12:15:27"},{"id":398,"user_id":20,"display_name":"Keysha","reply_text":"<p>Perbaikan OP.2.7.1/8 RPH sudah selesai di lakukan perbaikan oleh tim teknis dan saat ini informasi seluruh customer pada wilayah tersebut UPTD RPH BUBULAK sudah bisa digunakan dan lancar kembali<br /><br /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/333.png\" border=\"0\" alt=\"Attachment\" width=\"515\" style=\"max-width: 100%;height: 357px\" /></p>\r\n<p> </p>\r\n<p> </p>","created_at":"2026-03-10 12:24:19"}]}