Ticket / Internal Ticket
PENGECEKAN JALUR LINK KATULAMPA KE NAGRAK TERPANTAU DOWN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 206Closed 200Resolved 3
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Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1026 | closed | PERBAIKAN BROADBAND A/N ADE LILIS ROHANA |
| #1025 | in_progress | ONU HUBIN dan PERPUSTAKAAN |
| #1016 | closed | PERBAIKAN BROADBAND A/N LILIS ROHANA |
| #1015 | in_progress | PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG |
| #1010 | closed | PERBAIKAN BROADBAND A/N SUMARNI PUPUT |
| #1009 | closed | PERBAIKAN BROADBAND A/N LUSI YANTI |
| #1008 | closed | PERBAIKAN BROADBAND A/N MELA AYU LESTARI |
| #1005 | closed | PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH |
| #1001 | closed | PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":252,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PENGECEKAN JALUR LINK KATULAMPA KE NAGRAK TERPANTAU DOWN","description":"<ul>\r\n<li>Pada pukul 19:03 koneksi link jalur katulampa ke nagrak terpantau down</li>\r\n<li>Pada sw katulampa port menuju sw nagrak tidak running</li>\r\n<li>Koneksi pajajaran down dan sudah dialihkan melalui link arah pomad</li>\r\n<li>Sudah diinfokan dan jadwalkan pada tim terkait untuk dilakukan pengecekan</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-10-at-19.37.00.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-10-at-19.37.01.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-10-at-19.11.22.jpeg\" border=\"0\" alt=\"Attachment\" width=\"474\" style=\"max-width: 100%;height: 476px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-03-10 19:43:22","updated_at":"2026-03-13 09:55:16","last_activity":"2026-03-13 09:55:16","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":1,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-10-at-19.37.00.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-10-at-19.37.01.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-10-at-19.11.22.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/1000268316.jpg","replies":[{"id":415,"user_id":10,"display_name":"Dede Doni","reply_text":"D cek ke lapangan dan d otdr kabel putus d bawah jembatan sumarecon,, dan saat ini kabel sudah d sambung dan sudah up kembali\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/1000268316.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-03-13 08:52:30"}]}