Ticket / Internal Ticket
PERBAIKAN ODC OFFLINE OC.7.2/16 NUANSA ASRI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 206Closed 200Resolved 3
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Customer Internal TicketStatus resolvedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1026 | closed | PERBAIKAN BROADBAND A/N ADE LILIS ROHANA |
| #1025 | in_progress | ONU HUBIN dan PERPUSTAKAAN |
| #1016 | closed | PERBAIKAN BROADBAND A/N LILIS ROHANA |
| #1015 | in_progress | PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG |
| #1010 | closed | PERBAIKAN BROADBAND A/N SUMARNI PUPUT |
| #1009 | closed | PERBAIKAN BROADBAND A/N LUSI YANTI |
| #1008 | closed | PERBAIKAN BROADBAND A/N MELA AYU LESTARI |
| #1005 | closed | PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH |
| #1001 | closed | PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":263,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODC OFFLINE OC.7.2/16 NUANSA ASRI","description":"<ul>\r\n<li>Mendapatkan laporan dari pelanggan bahwa internet untuk wilayah kp. selagalih, nuansa asri dan sekitar nya mengalami down</li>\r\n<li>Setelah dilakukan pengecekan pada system eyzet semua ODP pada pon 7 terpantau offline</li>\r\n<li>Dengan begitu akan dijadwalkan tim untuk pengecekan ke lokasi, dan sudah di informasikan kepada pelanggan bahwa sedang terjadi gamas di wilayah tersebut.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/pdf.png\" border=\"0\" alt=\"Attachment\" width=\"858\" style=\"max-width: 100%;height: 564px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"resolved","priority":"high","created_by":22,"created_at":"2026-03-13 07:37:42","updated_at":"2026-03-13 10:32:41","last_activity":"2026-03-13 10:32:41","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Resolved","employee_name":"","reply_count":2,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/pdf.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/nuansa-asri.png","replies":[{"id":416,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"Odc nuansa asri loss dikarenakan patch cord di server putus ke gigit tikus","created_at":"2026-03-13 09:48:15"},{"id":417,"user_id":20,"display_name":"Keysha","reply_text":"<p>Informasi dari customer saat ini koneksi sudah kembali normal dan bisa digunakan kembali setelah dilakukannya perbaikan oleh tim di kantor karena patch cord di ruang server putus digigit oleh tikus, dan customer di wilayah Nuansa Asri sudah Online kembali <br /><br /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/nuansa-asri.png\" border=\"0\" alt=\"Attachment\" width=\"550\" style=\"max-width: 100%;height: 371px\" /></p>\r\n<p> </p>","created_at":"2026-03-13 10:32:21"}]}