Ticket / Internal Ticket
PERBAIKAN ODC OFFLINE OC.7.2/16 NUANSA ASRI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus resolvedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":263,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODC OFFLINE OC.7.2/16 NUANSA ASRI","description":"<ul>\r\n<li>Mendapatkan laporan dari pelanggan bahwa internet untuk wilayah kp. selagalih, nuansa asri dan sekitar nya mengalami down</li>\r\n<li>Setelah dilakukan pengecekan pada system eyzet semua ODP pada pon 7 terpantau offline</li>\r\n<li>Dengan begitu akan dijadwalkan tim untuk pengecekan ke lokasi, dan sudah di informasikan kepada pelanggan bahwa sedang terjadi gamas di wilayah tersebut.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/pdf.png\" border=\"0\" alt=\"Attachment\" width=\"858\" style=\"max-width: 100%;height: 564px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"resolved","priority":"high","created_by":22,"created_at":"2026-03-13 07:37:42","updated_at":"2026-03-13 10:32:41","last_activity":"2026-03-13 10:32:41","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Resolved","employee_name":"","reply_count":2,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/pdf.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/nuansa-asri.png","replies":[{"id":416,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"Odc nuansa asri loss dikarenakan patch cord di server putus ke gigit tikus","created_at":"2026-03-13 09:48:15"},{"id":417,"user_id":20,"display_name":"Keysha","reply_text":"<p>Informasi dari customer saat ini koneksi sudah kembali normal dan bisa digunakan kembali setelah dilakukannya perbaikan oleh tim di kantor karena patch cord di ruang server putus digigit oleh tikus, dan customer di wilayah Nuansa Asri sudah Online kembali <br /><br /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/nuansa-asri.png\" border=\"0\" alt=\"Attachment\" width=\"550\" style=\"max-width: 100%;height: 371px\" /></p>\r\n<p> </p>","created_at":"2026-03-13 10:32:21"}]}