Ticket / Internal Ticket
PENGECEKAN KONEKSI BIX DOWN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":287,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PENGECEKAN KONEKSI BIX DOWN","description":"<ul>\r\n<li>Pada pukul 19:34 WIB traffic terpantau drop</li>\r\n<li>Melakukan pengecekan pada perangkat bix dan dicek ptp timeout bgp tidak established</li>\r\n<li>Melaporkan terkait kendala yang terjadi pada pihak bix dan menunggu update hasil pengecekan pihak bix</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/bix1.jpeg\" border=\"0\" alt=\"Attachment\" width=\"557\" style=\"max-width: 100%;height: 275px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/bix2.jpeg\" border=\"0\" alt=\"Attachment\" width=\"565\" style=\"max-width: 100%;height: 31px\" /></p>\r\n</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-19-at-8.25.02-PM.png\" border=\"0\" alt=\"Attachment\" width=\"607\" style=\"max-width: 100%;height: 433px\" /></p>\r\n</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-19-at-8.25.10-PM.png\" border=\"0\" alt=\"Attachment\" width=\"602\" style=\"max-width: 100%;height: 429px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-03-19 20:26:45","updated_at":"2026-03-20 20:29:00","last_activity":"2026-03-20 20:29:00","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/bix1.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/bix2.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-19-at-8.25.02-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot-2026-03-19-at-8.25.10-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/bix.png","replies":[{"id":458,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Sudah aktif kembali pada 19 maret 2026 pukul 21:18, dan laporan pada pihak biznet sudah di close.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/bix.png\" border=\"0\" alt=\"Attachment\" width=\"562\" style=\"max-width: 100%;height: 313px\" /></p>\r\n<p> </p>","created_at":"2026-03-20 20:28:55"}]}