Ticket / Internal Ticket
PERBAIKAN ODP OFFLINE 1.6.5/8 DAN 1.6.1/8
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":316,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP OFFLINE 1.6.5/8 DAN 1.6.1/8","description":"<ul>\r\n<li>Menerima laporan dari salah satu pelanggan bahwa modem di lokasi pelanggan mengalami LOSS.</li>\r\n<li>Setelah dilakukan pengecekan melalui sistem Eyzet, terpantau pada ODP 1.6.5/8 dan 1.6.1/8 bantar kemang terpantau offline</li>\r\n<li>Informasi tersebut telah disampaikan kepada pelanggan bahwa terjadi gamas pada sebagian di wilayah bantarkemang, dan akan dijadwalkan kunjungan tim teknis untuk melakukan pengecekan langsung ke lokasi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-27-at-19.40.11.jpeg\" border=\"0\" alt=\"Attachment\" width=\"552\" style=\"max-width: 100%;height: 625px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-27-at-19.41.03.jpeg\" border=\"0\" alt=\"Attachment\" width=\"531\" style=\"max-width: 100%;height: 596px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"high","created_by":7,"created_at":"2026-03-27 20:49:25","updated_at":"2026-03-28 07:59:40","last_activity":"2026-03-28 07:59:40","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-27-at-19.40.11.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-27-at-19.41.03.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot_12.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-28-at-00.33.19.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-28-at-00.32.54.jpeg","replies":[{"id":480,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Sudah di follow up oleh tim freelance dan sudah online kembali.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/Screenshot_12.png\" border=\"0\" alt=\"Attachment\" width=\"330\" style=\"max-width: 100%;height: 794px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-28-at-00.33.19.jpeg\" border=\"0\" alt=\"Attachment\" width=\"335\" style=\"max-width: 100%;height: 387px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/WhatsApp-Image-2026-03-28-at-00.32.54.jpeg\" border=\"0\" alt=\"Attachment\" width=\"330\" style=\"max-width: 100%;height: 385px\" /></p>\r\n<p> </p>","created_at":"2026-03-28 07:59:32"}]}