Ticket / Internal Ticket
NAS TRENGGALEK TIDAK TERKONEKSI DENGAN EZ
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":35,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"NAS TRENGGALEK TIDAK TERKONEKSI DENGAN EZ","description":"<h3 data-start=\"218\" data-end=\"242\">Kronologis Kejadian:</h3>\r\n<ul data-start=\"244\" data-end=\"1024\">\r\n<li data-start=\"244\" data-end=\"346\">\r\n<p data-start=\"246\" data-end=\"346\"><strong data-start=\"246\" data-end=\"259\">19.34 WIB</strong><br data-start=\"259\" data-end=\"262\" />Pak Dedi Purnawan menghubungi tim untuk meminta bantuan terkait kendala perangkat.</p>\r\n</li>\r\n<li data-start=\"348\" data-end=\"437\">\r\n<p data-start=\"350\" data-end=\"437\"><strong data-start=\"350\" data-end=\"363\">19.35 WIB</strong><br data-start=\"363\" data-end=\"366\" />Disampaikan informasi bahwa <strong data-start=\"396\" data-end=\"436\">NAS1 & NAS 2 mengalami lupa password</strong>.</p>\r\n</li>\r\n<li data-start=\"439\" data-end=\"545\">\r\n<p data-start=\"441\" data-end=\"545\"><strong data-start=\"441\" data-end=\"454\">19.36 WIB</strong><br data-start=\"454\" data-end=\"457\" />Tim menyampaikan kepada customer untuk menunggu sementara proses pengecekan dilakukan.</p>\r\n</li>\r\n<li data-start=\"547\" data-end=\"732\">\r\n<p data-start=\"549\" data-end=\"732\"><strong data-start=\"549\" data-end=\"562\">19.39 WIB</strong><br data-start=\"562\" data-end=\"565\" />Tim berhasil melakukan pengecekan dan penanganan pada perangkat NAS.<br data-start=\"635\" data-end=\"638\" />Informasi hasil pengecekan disampaikan kepada customer beserta bukti berupa tangkapan layar.</p>\r\n</li>\r\n<li data-start=\"734\" data-end=\"826\">\r\n<p data-start=\"736\" data-end=\"826\"><strong data-start=\"736\" data-end=\"749\">19.39 WIB</strong><br data-start=\"749\" data-end=\"752\" />Tim melakukan konfirmasi ulang kepada customer terkait status akses NAS.<img class=\"aligncenter\" style=\"max-width: 100%;height: 222px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/TRENGGALEK1.jpg\" alt=\"Attachment\" width=\"404\" /></p>\r\n</li>\r\n</ul>\r\n<p> </p>\r\n<p> </p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 232px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/TRENGGALEK2-1.jpg\" alt=\"Attachment\" width=\"468\" /></p>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-02-04 23:02:05","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":0,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/TRENGGALEK1.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/TRENGGALEK2-1.jpg","replies":[]}