Ticket / Internal Ticket
SURVEY & INSTALLASI - AN ZULKIFLI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":365,"customer_id":0,"ticket_type":"broadband","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"subscriber","request_by":"Customer","topic_id":1,"subtopic_id":1,"channel_id":1,"subject":"SURVEY & INSTALLASI - AN ZULKIFLI","description":"<p>Menerima pemasangan untuk calon cust broadband dan harus dilakukan survey terlebih dahulu ke lokasi</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-06-at-9.47.45-AM.jpeg\" border=\"0\" alt=\"Attachment\" width=\"459\" style=\"max-width: 100%;height: 1027px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-04-06 09:55:49","updated_at":"2026-04-09 11:04:33","last_activity":"2026-04-09 11:04:33","company_name":"","topic_name":"Technical","subtopic_name":"Installation","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":2,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-06-at-9.47.45-AM.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000288276.jpg","replies":[{"id":571,"user_id":10,"display_name":"Dede Doni","reply_text":"<p>Telah D lakukan survei, dan bisa D jadwalkan pemasangan<!--more--></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000288276.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-04-07 16:06:51"},{"id":580,"user_id":10,"display_name":"Dede Doni","reply_text":"Customer sudah terpasang dan aktif","created_at":"2026-04-09 07:43:40"}]}