Ticket / Internal Ticket
PERBAIKAN BROADBAND A/N ROSITA CS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":37,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N ROSITA CS","description":"<p>1.LAPORAN CUSTOMER : Customer mengirimkan laporan melalui wa bahwa koneksi internet dilokasi tidak bisa digunakan</p>\r\n<p>2.PENANGANAN :</p>\r\n<ul>\r\n<li>Menanyakan kepada customer apakah terdapat indikatos loss merah pada modem</li>\r\n<li>Modem dilokasi loss dan sudah diinformasikan bahwa apabila terdapat indikator loss merah kemungkinan besar terjadi masalah pada kabelnya</li>\r\n<li>Menginformasikan kepada customer bahwa akan dijadwalkan untuk dilakukan perbaikan di esok hari</li>\r\n</ul>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-02-04 23:10:11","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":2,"assignees":[],"images":"","replies":[{"id":32,"user_id":10,"display_name":"Dede Doni","reply_text":"<p>Team sudah visit dan masalah terjadi pada redaman d modem, modem sudah d ganti. </p>\r\n<p> </p>","created_at":"2026-02-05 08:19:36"},{"id":35,"user_id":1,"display_name":"fatwarachman","reply_text":"<p style=\"text-align: center\">Close tiket nya kalo sdh selesai</p>","created_at":"2026-02-05 11:30:38"}]}