Ticket / Internal Ticket
PERBAIKAN BROADBAND A/N ROSITA CS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":37,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N ROSITA CS","description":"<p>1.LAPORAN CUSTOMER : Customer mengirimkan laporan melalui wa bahwa koneksi internet dilokasi tidak bisa digunakan</p>\r\n<p>2.PENANGANAN :</p>\r\n<ul>\r\n<li>Menanyakan kepada customer apakah terdapat indikatos loss merah pada modem</li>\r\n<li>Modem dilokasi loss dan sudah diinformasikan bahwa apabila terdapat indikator loss merah kemungkinan besar terjadi masalah pada kabelnya</li>\r\n<li>Menginformasikan kepada customer bahwa akan dijadwalkan untuk dilakukan perbaikan di esok hari</li>\r\n</ul>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-02-04 23:10:11","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":2,"assignees":[],"images":"","replies":[{"id":32,"user_id":10,"display_name":"Dede Doni","reply_text":"<p>Team sudah visit dan masalah terjadi pada redaman d modem, modem sudah d ganti. </p>\r\n<p> </p>","created_at":"2026-02-05 08:19:36"},{"id":35,"user_id":1,"display_name":"fatwarachman","reply_text":"<p style=\"text-align: center\">Close tiket nya kalo sdh selesai</p>","created_at":"2026-02-05 11:30:38"}]}