Ticket / Internal Ticket
Gangguan Koneksi Internet Area Bendungan (OP.15.1.4/8)
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":38,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Gangguan Koneksi Internet Area Bendungan (OP.15.1.4/8)","description":"<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 240px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-5-feb-26-3.jpg.png\" alt=\"Attachment\" width=\"650\" /><img class=\"aligncenter\" style=\"max-width: 100%;height: 287px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-5-feb-26-1.jpg.png\" alt=\"Attachment\" width=\"402\" /></p>\r\n<ul>\r\n<li>\r\n<p data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Kronologi & Analisis:</b></p>\r\n<ul data-path-to-node=\"5\">\r\n<li>\r\n<p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Pukul 04:38 WIB:</b> Diterima laporan dari pelanggan <b data-path-to-node=\"5,0,0\" data-index-in-node=\"49\">a/n M HARYADI</b> terkait kendala layanan internet yang tidak dapat digunakan (No Internet Access).</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Hasil Pengecekan Sistem:</b> Berdasarkan monitoring pada perangkat <b data-path-to-node=\"5,1,0\" data-index-in-node=\"63\">OP.15.1.4/8 - BENDUNGAN</b>, terdeteksi adanya anomali pada nilai redaman/sinyal output yang tinggi (High Attenuation).</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"5,2,0\"><b data-path-to-node=\"5,2,0\" data-index-in-node=\"0\">Dampak Gangguan:</b> Kondisi ini menyebabkan sejumlah pelanggan yang berada di bawah distribusi perangkat tersebut mengalami status <i data-path-to-node=\"5,2,0\" data-index-in-node=\"128\">offline.</i></p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">Tindakan Lanjutan:</b></p>\r\n<ul data-path-to-node=\"7\">\r\n<li>\r\n<p data-path-to-node=\"7,0,0\">Laporan telah diteruskan ke departemen terkait untuk penanganan lebih lanjut.</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"7,1,0\">Tim teknis telah dijadwalkan untuk melakukan pengecekan fisik dan perbaikan langsung di lokasi (site visit) pada hari ini guna menormalkan kembali kualitas sinyal.</p>\r\n</li>\r\n</ul>\r\n<p data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\">Status Saat Ini:</b> Menunggu hasil investigasi tim lapangan.</p>\r\n</li>\r\n</ul>","status":"closed","priority":"high","created_by":4,"created_at":"2026-02-05 07:58:36","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-5-feb-26-3.jpg.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-5-feb-26-1.jpg.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1000084319-3.jpg","replies":[{"id":38,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<p>Sudah dilakukan perbaikan ke lokasi oleh bang ridwan.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: auto\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1000084319-3.jpg\" alt=\"Attachment\" /></p>","created_at":"2026-02-05 13:12:30"}]}