Ticket / Internal Ticket
Gangguan Koneksi Internet Area Bendungan (OP.15.1.4/8)
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 335Closed 322Resolved 11
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #720 | in_progress | MODEM LOSS A/N SITI NURLAELASARI |
| #719 | open | MODEM LOSS - AN ENI SORAYA |
| #709 | closed | MODEM LOSS A/N LINAWATI |
| #708 | closed | MODEM LOSS A/N KASIHATI TELAUMBANUA |
| #706 | closed | PERBAIKAN MODEM LOSS A/N INDRA KURNIAWAN |
| #703 | resolved | PERBAIKAN ODP 1.6.4/8 |
| #696 | closed | MODEM LOSS - A/N MUHAMMAD DODI |
| #690 | closed | MODEM LOSS A/N INAH KARSINAH |
| #688 | closed | Modem LOSS A/N SUDIRA JAIM |
| #686 | closed | PERBAIKAN MODEM LOSS A/N EUIS NURJANAH |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #712 | in_progress | PENARIKAN KABEL 12CORE DI PENGKOLAN SINBAR |
| #704 | in_progress | PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG |
| #703 | resolved | PERBAIKAN ODP 1.6.4/8 |
| #683 | closed | PENGECEKAN JALUR TO KAMPUS NET |
| #673 | closed | PEMBUATAN LAPORAN MONITORING DAN PERFORMA JARINGAN PPKS - PERIODE MEI |
| #671 | closed | PERBAIKAN ODP - OP.7.2.1/8 - BOMEN |
| #665 | closed | PERBAIKAN MITRA CISASAH |
| #663 | closed | PENGECEKAN CISASAH |
| #662 | closed | MODEM LOSS A/N MUHAMAD FARHAN |
| #651 | closed | BACKBONE KARADENAN TO IATECH DOWN |
Raw JSON
{"id":38,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Gangguan Koneksi Internet Area Bendungan (OP.15.1.4/8)","description":"<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 240px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-5-feb-26-3.jpg.png\" alt=\"Attachment\" width=\"650\" /><img class=\"aligncenter\" style=\"max-width: 100%;height: 287px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/laporan-5-feb-26-1.jpg.png\" alt=\"Attachment\" width=\"402\" /></p>\r\n<ul>\r\n<li>\r\n<p data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Kronologi & Analisis:</b></p>\r\n<ul data-path-to-node=\"5\">\r\n<li>\r\n<p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Pukul 04:38 WIB:</b> Diterima laporan dari pelanggan <b data-path-to-node=\"5,0,0\" data-index-in-node=\"49\">a/n M HARYADI</b> terkait kendala layanan internet yang tidak dapat digunakan (No Internet Access).</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Hasil Pengecekan Sistem:</b> Berdasarkan monitoring pada perangkat <b data-path-to-node=\"5,1,0\" data-index-in-node=\"63\">OP.15.1.4/8 - BENDUNGAN</b>, terdeteksi adanya anomali pada nilai redaman/sinyal output yang tinggi (High Attenuation).</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"5,2,0\"><b data-path-to-node=\"5,2,0\" data-index-in-node=\"0\">Dampak Gangguan:</b> Kondisi ini menyebabkan sejumlah pelanggan yang berada di bawah distribusi perangkat tersebut mengalami status <i data-path-to-node=\"5,2,0\" data-index-in-node=\"128\">offline.</i></p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">Tindakan Lanjutan:</b></p>\r\n<ul data-path-to-node=\"7\">\r\n<li>\r\n<p data-path-to-node=\"7,0,0\">Laporan telah diteruskan ke departemen terkait untuk penanganan lebih lanjut.</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"7,1,0\">Tim teknis telah dijadwalkan untuk melakukan pengecekan fisik dan perbaikan langsung di lokasi (site visit) pada hari ini guna menormalkan kembali kualitas sinyal.</p>\r\n</li>\r\n</ul>\r\n<p data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\">Status Saat Ini:</b> Menunggu hasil investigasi tim lapangan.</p>\r\n</li>\r\n</ul>","status":"closed","priority":"high","created_by":4,"created_at":"2026-02-05 07:58:36","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[]}