Ticket / Internal Ticket
BACBONE NAGRAK TO PAJAJARAN DOWN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 52Closed 51Resolved 0
Meta
Customer Internal TicketStatus closedPattern Backbone cable / fiber cut
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1251 | closed | PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT |
| #1244 | closed | Modem mengalami Redaman Tinggi A/N ASEP HIDAYAT |
| #1240 | closed | MODEM LOSS - A/N u MUHAMMAD DODI |
| #1230 | closed | PENGECEKAN BACKBONE WIIKRAMA |
| #1190 | closed | Modem error A/N MUHAMMAD APIPPUDIN (MASJID) |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":400,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":4,"subject":"BACBONE NAGRAK TO PAJAJARAN DOWN","description":"<ul>\r\n<li>backbone nagrak to pajajaran down sekitar pukul 13:10</li>\r\n<li>user yang terdampak :\r\n<ul>\r\n<li>User PPPOE pajajaran</li>\r\n<li>Corporate YPHB</li>\r\n<li>Corporate PPKS Kehutanan</li>\r\n</ul>\r\n</li>\r\n<li>YPHB dan User PPPOE pajajaran sementara lewat backup yphb</li>\r\n<li>PPKS sudah lewat backup PPKS</li>\r\n<li>besok pagi akan dijadwalkan tim untuk melakukan pengecekan</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-11-apr-26-2.png.jpeg\" border=\"0\" alt=\"Attachment\" width=\"799\" style=\"max-width: 100%;height: 504px\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":4,"created_at":"2026-04-11 21:23:06","updated_at":"2026-04-13 15:28:25","last_activity":"2026-04-13 15:28:25","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"Direct Info","status_label":"Closed","employee_name":"Dede Doni","reply_count":2,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/laporan-11-apr-26-2.png.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000293152.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000293282.jpg","replies":[{"id":625,"user_id":10,"display_name":"Dede Doni","reply_text":"Saat ini sedang proses p\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000293152.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n \r\n\r\nenarikan","created_at":"2026-04-13 12:15:10"},{"id":630,"user_id":10,"display_name":"Dede Doni","reply_text":"Backbone nagrak to Pajajaran sudah kembali\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000293282.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-04-13 14:32:49"}]}