Ticket / Internal Ticket
RELOKASI VLAN DARI XCON MLD KE MMR
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":415,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":4,"assigned_role":"noc","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"RELOKASI VLAN DARI XCON MLD KE MMR","description":"<ol>\r\n<li>Vlan 1220(rafatek),1221(R tech,2781(z3)</li>\r\n<li>Untuk vlan 1220 sudah dipindahkan ke xcon mmr</li>\r\n<li>Untuk 2 vlan berikutnya akan dipindahkan pada tengah malam\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-13-at-22.20.10.jpeg\" border=\"0\" alt=\"Attachment\" width=\"301\" style=\"max-width: 100%;height: 467px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-13-at-22.20.40.jpeg\" border=\"0\" alt=\"Attachment\" width=\"298\" style=\"max-width: 100%;height: 530px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ol>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-04-13 22:25:57","updated_at":"2026-04-16 05:07:03","last_activity":"2026-04-16 05:07:03","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhamad Cahyo Wicaksono","reply_count":1,"assignees":[{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-13-at-22.20.10.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-13-at-22.20.40.jpeg","replies":[{"id":659,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<p>Untuk relokasi vlan rencana akan dikerjakan malam ini sekalian pemindahan perangkat, tetapi karena beberapa hari ini sering terjadi down sehingga untuk pemindahan perangkat akan diundur dan akan dijadwalkan kembali tetapi untuk relokasi vlan tetap akan di kerjakan ketika traffic pemakaian customer sedang tidak tinggi</p>","created_at":"2026-04-14 18:35:48"}]}