Ticket / Internal Ticket
Mail server rafatek.co.id tidak bisa di akses
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 206Closed 200Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1026 | closed | PERBAIKAN BROADBAND A/N ADE LILIS ROHANA |
| #1025 | in_progress | ONU HUBIN dan PERPUSTAKAAN |
| #1016 | closed | PERBAIKAN BROADBAND A/N LILIS ROHANA |
| #1015 | in_progress | PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG |
| #1010 | closed | PERBAIKAN BROADBAND A/N SUMARNI PUPUT |
| #1009 | closed | PERBAIKAN BROADBAND A/N LUSI YANTI |
| #1008 | closed | PERBAIKAN BROADBAND A/N MELA AYU LESTARI |
| #1005 | closed | PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH |
| #1001 | closed | PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":42,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"Internal Staff","topic_id":5,"subtopic_id":0,"channel_id":4,"subject":"Mail server rafatek.co.id tidak bisa di akses","description":"<p>Email server rafatek.co.id tidak dapat di akses dan smtp gagal.</p>\r\n<p>Dilakukan pengecekan pada server dan sistem hasilnya mail server aktif dan bisa di ping namun masih belum bisa di akses.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 304px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-11.31.16-AM.png\" alt=\"Attachment\" width=\"480\" /></p>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-02-05 11:33:13","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"","topic_name":"Other","subtopic_name":"","channel_name":"Direct Info","status_label":"Closed","employee_name":"","reply_count":2,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-11.31.16-AM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-11.50.50-AM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-1.18.59-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-2.00.32-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-2.03.02-PM.png","replies":[{"id":36,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 172px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-11.50.50-AM.png\" alt=\"Attachment\" width=\"319\" /></p>","created_at":"2026-02-05 11:51:59"},{"id":39,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<p>Saat ini sudah bisa diakses kembali, sebelumnya dicoba tes port-portnya tidak bisa dan dicoba cek dengan refrensi dari internet serta action terakhir dicoba restart untuk containernya. Terkait hal tersebut masih dalam monitoring apakah sudah benar-benar normal atau belum.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 218px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-1.18.59-PM.png\" alt=\"Attachment\" width=\"419\" /></p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 211px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-2.00.32-PM.png\" alt=\"Attachment\" width=\"395\" /></p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 210px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-2.03.02-PM.png\" alt=\"Attachment\" width=\"393\" /></p>","created_at":"2026-02-05 14:03:38"}]}