Ticket / Internal Ticket
Mail server rafatek.co.id tidak bisa di akses
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":42,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"Internal Staff","topic_id":5,"subtopic_id":0,"channel_id":4,"subject":"Mail server rafatek.co.id tidak bisa di akses","description":"<p>Email server rafatek.co.id tidak dapat di akses dan smtp gagal.</p>\r\n<p>Dilakukan pengecekan pada server dan sistem hasilnya mail server aktif dan bisa di ping namun masih belum bisa di akses.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 304px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-11.31.16-AM.png\" alt=\"Attachment\" width=\"480\" /></p>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-02-05 11:33:13","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"","topic_name":"Other","subtopic_name":"","channel_name":"Direct Info","status_label":"Closed","employee_name":"","reply_count":2,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-11.31.16-AM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-11.50.50-AM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-1.18.59-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-2.00.32-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-2.03.02-PM.png","replies":[{"id":36,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 172px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-11.50.50-AM.png\" alt=\"Attachment\" width=\"319\" /></p>","created_at":"2026-02-05 11:51:59"},{"id":39,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<p>Saat ini sudah bisa diakses kembali, sebelumnya dicoba tes port-portnya tidak bisa dan dicoba cek dengan refrensi dari internet serta action terakhir dicoba restart untuk containernya. Terkait hal tersebut masih dalam monitoring apakah sudah benar-benar normal atau belum.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 218px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-1.18.59-PM.png\" alt=\"Attachment\" width=\"419\" /></p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 211px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-2.00.32-PM.png\" alt=\"Attachment\" width=\"395\" /></p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 210px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-05-at-2.03.02-PM.png\" alt=\"Attachment\" width=\"393\" /></p>","created_at":"2026-02-05 14:03:38"}]}