Ticket / Internal Ticket
PERBAIKAN ODP REDAMAN TINGGI 2.1.10/8 PAGELARAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":421,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP REDAMAN TINGGI 2.1.10/8 PAGELARAN","description":"<ul>\r\n<li>Menerima lapporan dari salah satu pelanggan di ODP tersebut mengalami LOSS</li>\r\n<li>Setelah dilakukan pengecekan pada system eyzet redaman terpantau tinggi pada ODP tersebut</li>\r\n<li>Akan dilakukan pengecekan ke lokasi oleh tim teknisi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-14-at-10.23.59.png\" border=\"0\" alt=\"Attachment\" width=\"885\" style=\"max-width: 100%;height: 669px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-04-14 10:27:54","updated_at":"2026-04-25 17:37:37","last_activity":"2026-04-25 17:37:37","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":3,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-14-at-10.23.59.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260417_161346.jpg","replies":[{"id":674,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Untuk pengecekan odp 2.1.10 sudah di lakukan pengecekan untuk customer sudah online kembali namun redaman masih tinggi dan solusi harus tarik kabel ulang untuk input odp","created_at":"2026-04-15 18:38:22"},{"id":675,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Baik akan dijadwalkan kembali tolong untuk koordinasi dengan tim pak <span class=\"dwr-mention\">@Dede Doni</span> </p>","created_at":"2026-04-16 07:35:16"},{"id":696,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260417_161346.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>Input odp 9.2.10 tinggi harus narik ulang, terhold karena tiang masuk lingkungan kadang amaksi jd karena terlalu sore gerbang akan di kunci jd team tidak bisa melakukan maintance karena posisi odp di dlm lingkungan kandang ayam</p>","created_at":"2026-04-17 18:51:50"}]}