Ticket / Internal Ticket
PERBAIKAN ODP REDAMAN TINGGI 2.1.10/8 PAGELARAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":421,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP REDAMAN TINGGI 2.1.10/8 PAGELARAN","description":"<ul>\r\n<li>Menerima lapporan dari salah satu pelanggan di ODP tersebut mengalami LOSS</li>\r\n<li>Setelah dilakukan pengecekan pada system eyzet redaman terpantau tinggi pada ODP tersebut</li>\r\n<li>Akan dilakukan pengecekan ke lokasi oleh tim teknisi.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-14-at-10.23.59.png\" border=\"0\" alt=\"Attachment\" width=\"885\" style=\"max-width: 100%;height: 669px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-04-14 10:27:54","updated_at":"2026-04-25 17:37:37","last_activity":"2026-04-25 17:37:37","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":3,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-14-at-10.23.59.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260417_161346.jpg","replies":[{"id":674,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Untuk pengecekan odp 2.1.10 sudah di lakukan pengecekan untuk customer sudah online kembali namun redaman masih tinggi dan solusi harus tarik kabel ulang untuk input odp","created_at":"2026-04-15 18:38:22"},{"id":675,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Baik akan dijadwalkan kembali tolong untuk koordinasi dengan tim pak <span class=\"dwr-mention\">@Dede Doni</span> </p>","created_at":"2026-04-16 07:35:16"},{"id":696,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260417_161346.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>Input odp 9.2.10 tinggi harus narik ulang, terhold karena tiang masuk lingkungan kadang amaksi jd karena terlalu sore gerbang akan di kunci jd team tidak bisa melakukan maintance karena posisi odp di dlm lingkungan kandang ayam</p>","created_at":"2026-04-17 18:51:50"}]}