Ticket / Internal Ticket
PENGECEKAN PON 3 SINDANGBARANG-LOJI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 206Closed 200Resolved 3
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Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1026 | closed | PERBAIKAN BROADBAND A/N ADE LILIS ROHANA |
| #1025 | in_progress | ONU HUBIN dan PERPUSTAKAAN |
| #1016 | closed | PERBAIKAN BROADBAND A/N LILIS ROHANA |
| #1015 | in_progress | PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG |
| #1010 | closed | PERBAIKAN BROADBAND A/N SUMARNI PUPUT |
| #1009 | closed | PERBAIKAN BROADBAND A/N LUSI YANTI |
| #1008 | closed | PERBAIKAN BROADBAND A/N MELA AYU LESTARI |
| #1005 | closed | PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH |
| #1001 | closed | PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":465,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN PON 3 SINDANGBARANG-LOJI","description":"<p>Pon 3 sindangbarang-loji terpantau down.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-19-at-00.14.17-2.jpeg\" border=\"0\" alt=\"Attachment\" width=\"643\" style=\"max-width: 100%;height: 857px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-19-at-00.14.17.jpeg\" border=\"0\" alt=\"Attachment\" width=\"653\" style=\"max-width: 100%;height: 869px\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-04-19 00:21:33","updated_at":"2026-04-20 11:53:05","last_activity":"2026-04-20 11:53:05","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":4,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-19-at-00.14.17-2.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-19-at-00.14.17.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260419_113420.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000299322.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-20-at-11.51.55.png","replies":[{"id":721,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<p>bagaimana updatenya <span class=\"dwr-mention\">@Muhammad Ridwan</span> <span class=\"dwr-mention\">@Ronald Maradona</span> karena masih offline dan customer sudah banyak menanyakan kembali</p>","created_at":"2026-04-19 18:17:06"},{"id":723,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p><!--more--></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260419_113420.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>Jalur loji di hold karena saya dan ronal tidak tahu jalur disna, sudah di senter dan di otdr tidak tembus, dan di cek lokasi sekitar tidak tembus</p>","created_at":"2026-04-19 19:13:28"},{"id":732,"user_id":10,"display_name":"Dede Doni","reply_text":"Untuk Sindang barang Loji sudah up lagi, redaman input odc +3\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000299322.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-04-20 11:50:19"},{"id":733,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Sudah aktif kembali dan sudah di konfirmasi ke pelanggan.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-20-at-11.51.55.png\" border=\"0\" alt=\"Attachment\" width=\"652\" style=\"max-width: 100%;height: 470px\" /></p>\r\n<p> </p>","created_at":"2026-04-20 11:52:46"}]}