Ticket / Internal Ticket
PENGECEKAN PON 3 SINDANGBARANG-LOJI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":465,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN PON 3 SINDANGBARANG-LOJI","description":"<p>Pon 3 sindangbarang-loji terpantau down.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-19-at-00.14.17-2.jpeg\" border=\"0\" alt=\"Attachment\" width=\"643\" style=\"max-width: 100%;height: 857px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-19-at-00.14.17.jpeg\" border=\"0\" alt=\"Attachment\" width=\"653\" style=\"max-width: 100%;height: 869px\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-04-19 00:21:33","updated_at":"2026-04-20 11:53:05","last_activity":"2026-04-20 11:53:05","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":4,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-19-at-00.14.17-2.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-19-at-00.14.17.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260419_113420.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000299322.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-20-at-11.51.55.png","replies":[{"id":721,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<p>bagaimana updatenya <span class=\"dwr-mention\">@Muhammad Ridwan</span> <span class=\"dwr-mention\">@Ronald Maradona</span> karena masih offline dan customer sudah banyak menanyakan kembali</p>","created_at":"2026-04-19 18:17:06"},{"id":723,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p><!--more--></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260419_113420.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>Jalur loji di hold karena saya dan ronal tidak tahu jalur disna, sudah di senter dan di otdr tidak tembus, dan di cek lokasi sekitar tidak tembus</p>","created_at":"2026-04-19 19:13:28"},{"id":732,"user_id":10,"display_name":"Dede Doni","reply_text":"Untuk Sindang barang Loji sudah up lagi, redaman input odc +3\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/1000299322.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-04-20 11:50:19"},{"id":733,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Sudah aktif kembali dan sudah di konfirmasi ke pelanggan.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-20-at-11.51.55.png\" border=\"0\" alt=\"Attachment\" width=\"652\" style=\"max-width: 100%;height: 470px\" /></p>\r\n<p> </p>","created_at":"2026-04-20 11:52:46"}]}