Ticket / Internal Ticket
PON 3 SINDANGBARANG-LOJI TERPANTAU DOWN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":490,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PON 3 SINDANGBARANG-LOJI TERPANTAU DOWN","description":"<p>Sudah dilakukan pengecekan pada system eyzet PON 3 terpantau down, dan PON terpantu LOSS blinking.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-24-at-00.01.56.png\" border=\"0\" alt=\"Attachment\" width=\"685\" style=\"max-width: 100%;height: 563px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-24-at-00.04.09.jpeg\" border=\"0\" alt=\"Attachment\" width=\"674\" style=\"max-width: 100%;height: 899px\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-04-24 00:08:58","updated_at":"2026-04-25 17:36:17","last_activity":"2026-04-25 17:36:17","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":2,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"noc","display_name":"NOC"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-24-at-00.01.56.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-24-at-00.04.09.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/IMG-20260424-WA0036.jpg","replies":[{"id":770,"user_id":10,"display_name":"Dede Doni","reply_text":"Box odc d ambil sama orang,, sudah d lakukan pemasangan box baru","created_at":"2026-04-25 08:20:07"},{"id":772,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/IMG-20260424-WA0036.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\nKabel putus di ibnu aqil, sudah di tarik dan di lakukan penyambungan ulang untuk arah pon 3,11,15, dan user sudah aktif kembali","created_at":"2026-04-25 13:02:53"}]}