Ticket / Internal Ticket
PENGECEKAN DAN PEMBERSIHAN IP PUBLIK RAFATEK
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":505,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN DAN PEMBERSIHAN IP PUBLIK RAFATEK","description":"<p>Pengecekan IP 103.249.19.49.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-26-at-09.33.28.png\" border=\"0\" alt=\"Attachment\" width=\"790\" style=\"max-width: 100%;height: 941px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-25-at-21.32.43.jpeg\" border=\"0\" alt=\"Attachment\" width=\"788\" style=\"max-width: 100%;height: 340px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-04-26 09:37:39","updated_at":"2026-05-03 12:09:53","last_activity":"2026-05-03 19:09:53","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":4,"assignees":[{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-26-at-09.33.28.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/WhatsApp-Image-2026-04-25-at-21.32.43.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-26-at-09.55.03.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/04/BLACKLIST-IP-19.49.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/Screenshot-2026-05-01-at-15.01.11.png","replies":[{"id":781,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Untuk Listed blacklist Spamhaus ZEN pada IP 103.249.19.49 sudah hilang, namun untuk listed lainnya yaitu (UCEPROTECTL2 & UCEPROTECTL3) informasi yang saya dapat setelah mencari tahu status ini akan hilang secara otomatis (auto expire) setelah tidak ditemukan lagi aktivitas spam dalam jaringan terkait biasa nya akan expire (3-7 hari), dan status tersebut menunjukkan bahwa alamat IP yang digunakan berada dalam satu <strong data-start=\"433\" data-end=\"461\">subnet </strong>bukan hanya satu IP saja.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot-2026-04-26-at-09.55.03.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-04-26 09:56:07"},{"id":782,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Terkait hal tersebut akan saya cari tahu dan akan saya pelajari kembali.</p>","created_at":"2026-04-26 09:57:04"},{"id":817,"user_id":11,"display_name":"Ramlan Maulana","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/04/BLACKLIST-IP-19.49.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>masih masuk blacklist Spamhaus Zen</p>","created_at":"2026-04-30 09:36:00"},{"id":823,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Sudah bersih kembali dari spamhaus.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/Screenshot-2026-05-01-at-15.01.11.png\" border=\"0\" alt=\"Attachment\" width=\"658\" style=\"max-width: 100%;height: 586px\" /></p>\r\n<p> </p>","created_at":"2026-05-01 08:02:21"}]}