Ticket / Internal Ticket
PERBAIKAN ODP REDAMAN TINGGI OP.5.1.3/8 SUKASARI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":542,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP REDAMAN TINGGI OP.5.1.3/8 SUKASARI","description":"<ul>\r\n<li>Mendapatkan laporan dari customer a/n CUCU ROKAYAH jika koneksi on off dan dicek redaman tinggi serta beberapa customer di odp tersebut juga tinggi.</li>\r\n<li>Memfollowup pada tim teknis dan menjadwalkan untuk dicek</li>\r\n</ul>","status":"closed","priority":"medium","created_by":3,"created_at":"2026-05-03 09:00:20","updated_at":"2026-05-21 14:25:56","last_activity":"2026-05-21 14:25:56","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":3,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"","replies":[{"id":858,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>user ini apakah sudah di cek tim? mohon update nya ..</p>","created_at":"2026-05-08 09:55:44"},{"id":926,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>Tim, bagaimana apakah sudah dilakukan pengecekan untuk masalah ini, tiket dari tanggal 3 may sampai skrg blm ada update nya ?</p>","created_at":"2026-05-18 13:48:37"},{"id":947,"user_id":10,"display_name":"Dede Doni","reply_text":"<p>Redaman output saat ini minus 24</p>","created_at":"2026-05-20 15:08:46"}]}